wow. dont throw out the baby with the bathwater. I had probably the best vendor service ever from Dave. free next day shipping to boot. I WILL order again. Sorry for you guys that got in early and had your funds tied up. I'd be pissed too I guess. No one likes to feel lied to, and I'd guess Dave has more than a little regret about how the whole situation too. I hope this all gets worked out amicably. I'd hate to lose him as a resource. He is providing a one of a kind line of products... I would speculate that a bit of perfectionism and a ton of pride have prevented the timely delivery of less than perfect yokes. For those frustrated from waiting, is he refusing refunds on these?
I'm not after a refund (yet), I just want my yoke that I paid for upfront last June in good faith! Surely I should have been one of the first in line to get my yoke, I preordered pretty much straight away after he started taking PayPal.
It's the constant broken promises that piss me off the most - he has posted the yoke twice he says, says he will send me a tracking number and then I don't hear anything for weeks, he "says" he has problems with his email and that he has replied to me, yet not one other person or company I deal with on that email address has ever had any problems with my incoming or outgoing mail. I accuse him of ignoring me and he goes on to blame the USPS (because I am in the UK) - says he has (and I quote this verbatim from his email) "plenty of yokes in stock, so I can ship one to you on Monday" via UPS and that was 3 weeks ago, no followup email and no tracking number, and now no reply so far to an email I sent him yesterday.
Heres what I am up against - he sent me this on the 3rd of May 2010....
"Just wanted to followup today to let you know to watch for your yoke. The last batch includes yours, so you should have it shortly.
Have a great week!!
Dave"
Excellent news, but I hear nothing more...
until on the 18th of May 2010....
""Just a quick update. I've been delayed on shipping a few yokes. Will have information for you shortly. USB, Yoke, Refund all in the same parcel.
Dave
eh? I thought mine had been sent out in that last batch, strange...
Now I am patient - but I am also busy, so 7 weeks go by from that last missive...
so fast forward to 7th July 2010
"I've been catching up on yoke orders this week. I thought I emailed everyone to give them a heads up on the process. The orders going out this week will conclude all outstanding yoke orders, I believe. I know for a fact that your order is in this lot as I recall seeing your name on one of the labels.
Talk to you soon.
Dave"
Good, my name is on a label, so I will get this yoke that he already dispatched back in May!
More to-ing and fro-ing later, 1st August 2010 -
"I shipped a heap of yoke controllers this last week, including every single remaining foreign order. I know that your order was included in this last "push" to get everything done. I can give you specific details on Monday.
I hope you enjoy the yoke controller. :-)
Have a great weekend."
Success, my yoke is shipped (again) and I await the tracking details with baited breath.
But alas no, this is where the problems start with the USPS returning my parcel to him, but what am I to believe? He has never sent me ANY tracking info, and originally my yoke had been shipped in May?
I'm really at the end of my tether now - nearly 17 months later and nothing - If I don't have my yoke soon I will ask for a refund, and if I don't get either what am I supposed to make of Dave.
Are you reading this Dave? What am I supposed to make of you?