Author Topic: No yoke from Ram Controls (Read 64179 times)

Hoopz · « **Reply #160 on:** January 19, 2011, 11:13:43 am »

Quote from: pinballjim on January 19, 2011, 11:12:47 am

This thread is really making me contemplate ordering about 10 of these things and then dumping them at a $100 premium on the Buy/Sell/Trade forum with overnight delivery.

Odds of him being able to deliver 10 to you?

JMB · « **Reply #161 on:** January 19, 2011, 11:15:30 am »

Quote from: Hoopz on January 19, 2011, 11:13:43 am

Quote from: pinballjim on January 19, 2011, 11:12:47 am
This thread is really making me contemplate ordering about 10 of these things and then dumping them at a $100 premium on the Buy/Sell/Trade forum with overnight delivery.

Odds of him being able to deliver 10 to you?

0% chance of that.

JMB · « **Reply #162 on:** January 19, 2011, 11:21:49 am »

I would hope that I am wrong but this just sounds like another effort to drum up some quick cash. Have a sale and fill one order right away. Word spreads and a few more people order and they wait.....

ids · « **Reply #163 on:** January 19, 2011, 11:46:39 am »

Yes, one quick sale, but busted POT - device is totally unusable. Still waiting to hear back about it (sent email late last night). Might have been a good plan if it was a fully functional yoke. But others have been waiting years and still wait. Organizational skills in short supply at Ram Controls. I hope that's all it is, and not another Christian thing.

HaRuMaN · « **Reply #164 on:** January 19, 2011, 12:20:19 pm »

Quote from: ids on January 19, 2011, 11:46:39 am

Yes, one quick sale, but busted POT - device is totally unusable. Still waiting to hear back about it (sent email late last night). Might have been a good plan if it was a fully functional yoke. But others have been waiting years and still wait. Organizational skills in short supply at Ram Controls. I hope that's all it is, and not another Christian thing.

Can you source the pot on your own? Mouser, or digikey perhaps?

ids · « **Reply #165 on:** January 19, 2011, 12:53:08 pm »

Quote from: HarumaN on January 19, 2011, 12:20:19 pm

Can you source the pot on your own? Mouser, or digikey perhaps?

Should be able to. First I'll give Dave a chance to respond. Barring that, I hope to find it online. The POT shows a part number and manufacturer name - hit their website last night (forgot the name already

) I don't think they did retail, but recall seeing a link for distributors. I guess this is the worst case (most likely) scenario - buying a POT to replace the defective one. Not a huge issue, given the $90 saved due to the sale, and the fact that I really don't have a cab to mount it to at the moment. It is, however, disappointing that I can't jury rig the thing and get some SW going. That was definitely one of my favourites back in the day. Wow, KLOV says 1983 - starting to feel old (as if there were no other signs).

I'm also happy it is the horizontal one - very accessible. The other would require taking the thing apart, and it's using some crazy security type screws (though I probably have the right tools lying around somewhere).

ChadTower · « **Reply #166 on:** January 19, 2011, 01:02:21 pm »

Quote from: FrizzleFried on January 15, 2011, 12:55:09 pm

A post by Darin of Phoenixarcade over at KLOV...

Quote
Originally Posted by darinjacobs View Post
I just received a copy of a letter that someone got from the State Of California Dept Of Justice which has opened a case on the matter. Furthermore it states the Franchise Tax Board Investigations Bureau and IRS Criminal Investigations units are also involved.

If Dave or one of his associates is reading this, the time to ship products or give refunds is now. They are circling the wagon.

Does Dave strive for Foley status?

I'm going to have to find a way in on that.

FrizzleFried · « **Reply #167 on:** January 19, 2011, 02:26:55 pm »

Bender · « **Reply #168 on:** January 19, 2011, 10:09:41 pm »

I emailed this afternoon. I got a response right away saying that had been dropped off at the UPS store, that it should be on its way and he would look into it, a got a second e-mail a few hours later saying that the tracking should be active soon
I just checked and there is a package in transit so I'm crossing my fingers now

ids · « **Reply #169 on:** January 20, 2011, 01:27:58 am »

sounds like you are getting one - good luck!

still no response to my broken POT email, hope waning fast

Markings are, from top to bottom:
1) some crown like symbol
2) 5k 0845
3) Extended Life
4) P E C
6) Made In Canada

I'll see what google has to say about it, but at first glance nothing obvious - and my lack of expertise in electronics doesnt help either

Bender · « **Reply #170 on:** January 20, 2011, 06:51:58 am »

looks like it should be here today or tomorrow

zallax · « **Reply #171 on:** January 20, 2011, 09:48:42 am »

I ordered mine Sunday. After looking at an invalid tracking number for days, I sent an e-mail, which I was assured they were late dropping off at store but should arrive the next day. I sent another e-mail when it did not arrive. I got a response that there was a problem at the UPS store, but now fixed. Hours later, my tracking number became valid. Right now, the package is on the truck "out for delivery" after leaving Ontario, CA (California, not Canada) just yesterday evening. Now, I hope its just in one piece after hearing all the bad packaging woes.

korendog · « **Reply #172 on:** January 20, 2011, 11:57:51 am »

IDS,
Hit me up with a PM if Dave doesn't get back to you regarding that POT. I might have a replacement for you. -J

ids · « **Reply #173 on:** January 20, 2011, 01:15:51 pm »

Quote from: korendog on January 20, 2011, 11:57:51 am

IDS,
Hit me up with a PM if Dave doesn't get back to you regarding that POT. I might have a replacement for you. -J

That's very generous. Thank you very much for the offer of a potential POT replacement. Before I bother you with this, I am going to try one more avenue with Dave. It was actually a friend who placed the order for me - so I'll bug him to nag Dave. It occurred to me that I may be getting the cold shoulder because there is no correlation on Dave's end between me and a Yoke (a lot of assumptions here). If that fails, anything you could do would be greatly appreciated. I will definitely PM if needed - thanks!

Zallax - as far as packaging, mine was packed reasonably well, could not imagine damage in transport. (my POT problem would not be from shipping)

Zallax/Bender - Hopefully you'll have them soon, and they work. The quality overall is commendable - this thing should last a lifetime. I'd not be afraid of having 5 year olds beating on the thing (but if they do, I'd kick their a** just the same). Only complaint otherwise, is that while the sticker has holes for the screws, they seem a bit small. Perhaps it's best to remove the screws, apply sticker, then let the screw heads rest over the sticker. Maybe I missed the memo on this?

I feel really bad for those who have been waiting for so long. Would love to hear if/when these are resolved.

fwiw, I'm thinking this is the POT manufacturer Dave used: http://www.precisionelectronics.com I don't think they'd allow purchase of small quantities, however. If that IS them, and IF the POT was not a custom job, then I'd have to correlate what I have to their part numbers, somehow (need to take a closer look at it, perhaps I'll find a more detailed part#).

Thanks - will keep you posted.

HaRuMaN · « **Reply #174 on:** January 20, 2011, 01:31:02 pm »

Digikey sells PEC potentiometers in as low a quantity as 1... you just need a better part number.

http://search.digikey.com/scripts/DkSearch/dksus.dll?Cat=262965&chp=0&FV=fff40004,fffc0062

You can then narrow the search by selecting the 5K ohm filter

ids · « **Reply #175 on:** January 20, 2011, 02:58:22 pm »

Thanks for the link. I've noticed there is another PEC, an Indian company. However, the "Made In Canada" on the device makes me think it's the one I linked earlier. Your digikey link appears to be for the Canadian ones, so with a good part number, I could be in luck. I'll take a closer look at it later, and failing that, remove it in hopes of finding a number stamped somewhere. Alternatively, specs might narrow it down (dimensions, etc).

Thanks again to korendog for the offer too. BYOAC is the best - very supportive, thanks.

zallax · « **Reply #176 on:** January 20, 2011, 03:01:19 pm »

According to the pic of the 5K pots on the Ram Controls wiki page http://wiki.arcadecontrols.com/wiki/Ram_Controls, the pots are custom made. You might not be able to outsource.

ChadTower · « **Reply #177 on:** January 20, 2011, 04:09:56 pm »

Quote from: zallax on January 20, 2011, 03:01:19 pm

According to the pic of the 5K pots on the Ram Controls wiki page http://wiki.arcadecontrols.com/wiki/Ram_Controls, the pots are custom made. You might not be able to outsource.

That statement is based on info from Dave. He isn't exactly credible here.

JustMichael · « **Reply #178 on:** January 20, 2011, 04:26:17 pm »

Quote from: ChadTower on January 20, 2011, 04:09:56 pm

Quote from: zallax on January 20, 2011, 03:01:19 pm
According to the pic of the 5K pots on the Ram Controls wiki page http://wiki.arcadecontrols.com/wiki/Ram_Controls, the pots are custom made. You might not be able to outsource.

That statement is based on info from Dave. He isn't exactly credible here.

Yep Dave and credible parted ways just like the Red Sea (and about as long ago to I bet!)

Bender · « **Reply #179 on:** January 20, 2011, 05:46:57 pm »

Quote from: zallax on January 20, 2011, 09:48:42 am

I ordered mine Sunday. After looking at an invalid tracking number for days, I sent an e-mail, which I was assured they were late dropping off at store but should arrive the next day. I sent another e-mail when it did not arrive. I got a response that there was a problem at the UPS store, but now fixed. Hours later, my tracking number became valid. Right now, the package is on the truck "out for delivery" after leaving Ontario, CA (California, not Canada) just yesterday evening. Now, I hope its just in one piece after hearing all the bad packaging woes.

I got the same exact story about the UPS store. Mine was ordered last friday so it's possible they were dropped off together on mon. or tue. at and there was an issue at the UPS store (or I think they really just went out thursday)

Long story short GOT MINE TODAY! Less than a week to the north east, not bad
the build is awesome, The packing was pretty good, but it did seem possible that if the box was crushed the back gears could be damaged, but the box would have to be pretty abused in transit

I'll fire it up the weekend to make sure everything works

Zallex, get yours?

zallax · « **Reply #180 on:** January 20, 2011, 08:09:27 pm »

Yep, I got mine today as well! It is one solid piece of equipment. I immediately plugged it up with the USB board and tested out the buttons and X and Y axis. All worked perfectly. Now, the hard part, I have to figure out how to mount this thing as an add-on to my frankenpanel.

I am very happy with my purchase. I highly recommend those who are still waiting to e-mail them some more. I did twice -- and they were responsive. Of course, I was using the e-mail from their PayPal account. Good luck to everyone still waiting (for a shipment or a refund).

Cananas · « **Reply #181 on:** January 21, 2011, 08:17:27 am »

I can't beleive that this guy ships the yokes to people that have ordered it one week ago, and not to the people that ordered the yoke more than one year ago, like my case.

The last weekend, I send him an e-mail and pm at KLOV, without response, of course. In those message I tell him to ship my order (a yoke, starwars decal and USB interface) by UPS before the end of January. After that, I will ask him for a total refund, before my time (and patience) has gone.

Bender · « **Reply #182 on:** January 21, 2011, 09:35:19 am »

Quote from: Cananas on January 21, 2011, 08:17:27 am

I can't beleive that this guy ships the yokes to people that have ordered it one week ago, and not to the people that ordered the yoke more than one year ago, like my case.

The last weekend, I send him an e-mail and pm at KLOV, without response, of course. In those message I tell him to ship my order (a yoke, starwars decal and USB interface) by UPS before the end of January. After that, I will ask him for a total refund, before my time (and patience) has gone.

I've even got a follow up email from Adam to make sure I got the package
I emailed back to ask what the best way for you to contact him is, I had good communication with him and all my emails were responded to in a very timely manner

I hope you get it resolved quickly!

EDIT: Adam got back to he said this:

I’ve just started helping Dave because of the problems he’s had with shipping. To my knowledge, all of the pre-orders have been shipped. I’ll ask him about it because I’m more than happy to help with anything he needs to have shipped. My job has been to watch over all new orders and hand-hold them until confirmed delivery. If you have any names of pre-orders who are still waiting for their yokes, could you let me know? I’ll look into the orders right away.

Adam

I don't have anybody's name so here is the email I have been contacting them through:

ramtech@ca.rr.com

let us know if you get a response

Time Pilot · « **Reply #183 on:** January 21, 2011, 04:54:45 pm »

Thanks Bender!

I just shot him an email. I'll let you know if he responds. Strange that he said all pre-orders were out. I've had emails with Dave in the past week or so about my any-day-now April 2007 pre-order. Maybe this time...

TP

atarijaguar · « **Reply #184 on:** January 21, 2011, 05:30:21 pm »

I just forwarded my pre-order information to this e-mail (Adam?) as well.

This is ridiculous!!! How can they possibly say all pre-orders have shipped?

Oct. 19, 2009 13:08:37 PDT $260.
Oct. 19 2009 23:05:57 PDT. $30.

I ordered: Star wars Yoke, USB Interface, and tempest encorder wheel.

I placed 2 orders because I forgot to purchase the USB interface the first time.

This should be enough info for them to dig up my order and explain why I don't have it yet!

Time Pilot · « **Reply #185 on:** January 21, 2011, 09:24:11 pm »

Update: I received an email from Adam a few hours ago confirming my address. I hadn't checked my email, but another email arrived about an hour ago indicating that he had shipped it anyway- overnight with Saturday delivery. A UPS tracking number was attached, but is not yet active.

Very cool if it does arrive. I sent a thank you reply to Adam and he responded that he is now handling shipping and customer service issues.

If you have an outstanding order- give him a shout...

-TP

Bender · « **Reply #186 on:** January 21, 2011, 09:38:30 pm »

I'll say Yippee, when the Tracking # is active

ids · « **Reply #187 on:** January 21, 2011, 09:53:48 pm »

That new email address is diamond encrusted gold with inlaid platinum! I received an almost immediate response to my broken POT plea. Has Dave turned a new leaf and finally hired the help he needs to resolve everything? Anyone still waiting should try the ramtech email.

Good luck to everyone, I hope all the comparisons to Christian etc can be resolved by everyone getting their goods.

And another thanks to korendog for the offer earlier - i was "this" close to writing a desperate PM --- though we still need to see if a POT arrives

Time Pilot · « **Reply #188 on:** January 21, 2011, 10:20:15 pm »

Yippee. Tracking number is active.

atarijaguar · « **Reply #189 on:** January 22, 2011, 12:09:25 pm »

I e-mailed Adam yesterday, and today I have my yoke!

It also sounded as if he's located the list of outstanding pre-orders!

Time Pilot · « **Reply #190 on:** January 22, 2011, 12:14:46 pm »

The yoke has landed! Wow. I must say, this is quite an impressive thing. Stellar work on this Dave. I'll try to get it going later today with the interface I bought from Havok back in July and post some picks.

Adam really came through. The yoke was packed very well.

-TP

RobotronNut · « **Reply #191 on:** January 22, 2011, 01:25:26 pm »

email excerpt from Adam at Ram Controls:

Quote

I’ve just started helping Dave because of the problems he’s had with shipping. ...

Quote from: Bender on January 20, 2011, 05:46:57 pm

... GOT MINE TODAY! ...

Quote from: zallax on January 20, 2011, 08:09:27 pm

... Yep, I got mine today as well! ...

Quote from: ids on January 21, 2011, 09:53:48 pm

That new email address is diamond encrusted gold with inlaid platinum!

Quote from: atarijaguar on January 22, 2011, 12:09:25 pm

I e-mailed Adam yesterday, and today I have my yoke!
It also sounded as if he's located the list of outstanding pre-orders!

Quote from: Time Pilot on January 22, 2011, 12:14:46 pm

The yoke has landed! Wow.

Amazing.
So glad to see this finally happening.
So sad that this couldn't have happened years ago.
Here's hoping a new, happy era is dawning....

Bender · « **Reply #192 on:** January 22, 2011, 02:05:18 pm »

YIPPEE!!!

2 down how may to go?

This is the e-mail I sent to Adam in response to him checking to see if I had received the yoke
I felt really bad that I gotten mine so quick and there were still some people who pre-ordered, who still didn't/don't have theirs

Adam,

Got it, it looks great!
I'll test it out this weekend!
I have to say that you have been very helpful and responsive
There are some people an the BYOAC and KLOV forums quite upset that they pre-ordered and haven't received them yet, and I can't help feeling a little guilty.
What is the best way for them to contact you to resolve the problems?
Such a great product, hate to see some miscommunication tarnish all that hard work

heres to Adam and everyone getting there pre-orders!!!!

Cananas · « **Reply #193 on:** January 22, 2011, 03:15:42 pm »

I have send an e-mail to Adam, now. Let's wait what happens (Crossed fingers).

Bender · « **Reply #194 on:** January 22, 2011, 05:27:51 pm »

well I have technical question
Is every one getting theirs with the 5k pots and buying the USB adapter?
It looks like he he offers 120k pots made for MAME
I wanted to hook mine up to an old A-Pac (version 1, I had laying around so I thought I'd save $60) do I need those 120k pots or can I use a resistor and how do I hook that up?
Is there an advantage to 120k pots?

Paul Olson · « **Reply #195 on:** January 22, 2011, 07:57:52 pm »

The Apac will work with 5k pots.

Cananas · « **Reply #196 on:** January 23, 2011, 05:35:59 am »

Quote from: Cananas on January 22, 2011, 03:15:42 pm

I have send an e-mail to Adam, now. Let's wait what happens (Crossed fingers).

Adam gave me a fast answer:

Quote

Carlos,

After a quick look, I was able to locate your pending orders for the yoke and usb board. I will ship them to you on Monday. If there is anything else, I can certainly help. I hope that these actions will be to your satisfaction.

Adam

Let's hope that finally the yoke will arrive...

Bender · « **Reply #197 on:** January 23, 2011, 12:39:57 pm »

Quote from: Paul Olson on January 22, 2011, 07:57:52 pm

The Apac will work with 5k pots.

I emailed Andy at Ultimarc about this and it can be done with that old board, but requires rewiring the Yolk (which I'm not willing to do)
so I'm getting a U-HID nano that requires NO rewiring, and is still $25 less than the Ram Controls USB interface
solder a few pins and I should be good to go

Quote from: Cananas on January 23, 2011, 05:35:59 am

Quote from: Cananas on January 22, 2011, 03:15:42 pm
I have send an e-mail to Adam, now. Let's wait what happens (Crossed fingers).

Adam gave me a fast answer:
Quote
Carlos,

After a quick look, I was able to locate your pending orders for the yoke and usb board. I will ship them to you on Monday. If there is anything else, I can certainly help. I hope that these actions will be to your satisfaction.

Adam

Let's hope that finally the yoke will arrive...

Let us know when the Tracking becomes Active, then we'll be up to 3 pre-orders filled in as many days

ChadTower · « **Reply #198 on:** January 24, 2011, 09:50:27 am »

Quote from: Bender on January 21, 2011, 09:35:19 am

I don't have anybody's name so here is the email I have been contacting them through:

ramtech@ca.rr.com

let us know if you get a response

Refund request sent to this address. No response to multiple emails to the address on their website.

People keep saying stuff like "all preorders have been shipped" and "everyone who has wanted a refund has received one". It's just not true.

FrizzleFried · « **Reply #199 on:** January 24, 2011, 12:05:11 pm »

They are still talking "legal" over at KLOV... so FWIW, anyone saying all issues have been resolved is full of it.


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