Another tale of woe...
Man do I wish I would have found this thread before I ordered from Slikstik.
Here is the story:
In may I ordered a quad unit from slikstik with an overlay and colors to match the overlay. I bought this for our church youth room ( we are going to put two of these in eventually ).
The ordering process and pre-sales discussions were great. Great communication, all my questions were answered.
After the order everything changed. After waiting for the standard 6 weeks I started calling and emailing them. After no response one day I called about 9 times and finally got an answer.
Excuse #1: Trackball is on back order. He stated that he was sorry that there had been no communications and i must have been an issue with my email.
After waiting another month I started trying to get in touch with him agian. This time it took several emails and phone calls before i was able to talk to someone or hear from someone.
Excuse #2: When I spoke to them this time I was told that the buttons were on back order from happ. Since I had custom colors they would take probably one week and then the unit could be finished.
Well this one was less believable than the first but since he was apologetic and I was excited that we would have this in two weeks I was ok with it.
After 3 weeks I started emailing and calling again. Now I was angry. It took almost two months before i was able to talk to someone or get a response from someone.
Excuse #3: This time it is the overlay. The overlay cam in but it was not right. He was sending the overlay back and it would be shipping by the end of the week. He was super apologetic even remarked that he understood why i was upset since this was ordered in May.
I started emailing and calling before the end of the week. I received the string below. (might want to start at the bottom of the email string.
---------EMAIL---------
Oops,
I responded to the wrong email. I'll be responding to yours as soon as I speak my boss. Sorry about that.
Paul
Team SlikStik
http://www.slikstik.com---------- Original Message ----------------------------------
From: "SlikStik" <info@slikstik.com>
Reply-To: <info@slikstik.com>
Date: Thu, 13 Sep 2007 12:55:32 -0400
Steven,
We just took a picture, We'll send it over later.
Paul
Team SlikStik
http://www.slikstik.com---------- Original Message ----------------------------------
From: XXXXXXX
Date: Tue, 11 Sep 2007 15:58:37 -0500
>Any news on the artwork or shipping?
>
>Regards,
>
>Steven
>
>-----Original Message-----
>From: SlikStik [mailto:info@slikstik.com]
>Sent: Friday, August 31, 2007 9:40 AM
>To: XXXXXXXX
>Subject: Re: Shipping date
>
>
>Steve,
>
> Sorry for the delayed reply, very busy here. We haven't received the
>artwork yet. When I spoke to you I told you it was on its way, and it
>is, it just hasn't gotten here yet. Post office is seriously dragging
>their ass on this shipment.
>
>Don't worry; as soon as it gets here your unit is out of here.
>
>Christian
>Team SlikStik
>
http://www.slikstik.com>
>---------- Original Message ----------------------------------
>From: XXXXXXXX
>Date: Wed, 29 Aug 2007 13:59:54 -0500
>
>>I was told on Monday that my quad unit was complete and ready to ship
>>when the overlay is applied. This was supposed to happen today at the
>>latest. Please update me on the status of this order.
>>
>>
>>Thanks,
>>
>>Steven
>>_____________________________________________________________
>Sent via the WebMail system at slikstik.com
--------------END EMAIL ----------------
That was the last communication I have had with Slikstik. I have sent tons of emails and left voicemails.
I contacted the Better Business Beuro and they ended up closing the case since Slikstik would not respond. Now I am forced to take them to small claims court to get anything back.
If you are considering buying anything from Slikstik DON"T DO IT.
If any of you have any ideas on a place that I can order a quad unit from that will be dependable and not steal from me then I would greatly appreciate the information.
If any of they guys at slikstik are reading this then I would just appreciate my money back without having to take you guys to court.
That said I have a call into my attorney to discuss how best to take this to small claims court.
Thanks,
Steven