Aloha All -

this is kind of what I feel like when reading this. I completely understand your frustrations, and I apologize for causing them. Can I share a little backstory? Thanks, here goes.
June and July - pack up the 40 foot container so that we can move our home and business from Hawaii to MN. Do this alone and/or pay my employee and her friends to help me as Bryan is studying for boards to be a Board Certified Ortho Surgeon and can't help at all. This is on top of my take Tyler to/from school, normal work day of anywhere from 10-15 hours and oh yeah, be a mom, wife, housewife and what ever else comes up.
Now my normal days consist of this, Take Tyler to school, work, pick Tyler up at school, (if I haven't already been called in to pick him up early because of a medical condition) work some more....dinner, work some more, put Tyler to bed, work some more...go to bed. And somewhere in there find time to be a mom, wife, housewife etc. I am still the single person here....yes I make mistakes, i'm human and am probably rushing through things faster than I should due to other pressures. Bryan is now a Fellow meaning the last year of his Spine training. We have someone on board to help with things but still needs training in all areas. Which I will do and Bryan will assist in the technical aspects. I am the go to person for the business, for my customers, for my family. I'm not trying to make excuses, just showing you what I do.
I've come up with a newer schedule that I hope will keep me on track with a number of work related issues that keep coming up. ie answering emails in a timely manner....inventory control, same or next day shipping etc.
I apologize for missing emails, mispacking orders and not giving you the awesome customer experience I know I can deliver. Things will be getting better in Paradise.
Mahalo for your business.
Susan