Glad I found this post even if it is how ever many years old.
-Just because some of you had good experiences with GGG doesn't mean someone else can't have a bad experience. With that said, I've never had a problem with GGG until recently. If some of you want to defend him because he's just a small one man operation blah blah blah...and everyone else is slower, that's fine, but I find it unacceptable. That's part of the problem with this country in general. We have been conditioned to accept mediocre (if not crappy) service.
I find it extremely unprofessional to have to repeatedly send messages to customer service, regarding an issue with an item I ordered, over a period of several weeks and not get a response, until finally, when I said I would voice my displeasure on all the gaming sites. Boy he sure was able to respond quickly after that message, apologizing and saying it was an "oversight". To me that is a slap in the face and is basically saying your issue isn't important and I figured you would eventually just go away and I wouldn't have to deal with you. His other excuse was being backed up with orders from people getting their tax returns. Well guess what, cry me a river. Hire some help instead of making excuses! You are in business to provide business. If you can't handle the workload than maybe you shouldn't be in business!