I was told they were going to be having a special on their Classic control panel that threw in the trackball illumination and pinball buttons....that was 3 weeks ago. I can't get an email response from them....
I won an ebay auction that they ran about 2 weeks ago. Price was the same (499) but the side buttons and illumination were thrown in for free.
I also added a Donkey Kong/Pacman overlay to it.
It's been a bit more than two weeks, but I don't expect the panel before 5 weeks, including the overlay.
I haven't had a problem with their customer service. They responded to my e-mails within 24 hours for each one sent (3 or 4) and I called them directly to discuss adding the overlay to the auction I won.
So far so good. Customer service for me was more than adequate.
I just can't wait to see it, and get my whole cabinet together, which I didn't start yet.
I will post pictures of the control panel with the overlay along with the cabinet when I build it.