Now you are back tracking on your own comments here.
First you simply said you were backed up with emails, yet your timestamps don't show that. Now you are saying this is a security issue.
First, Had you actually told me that the first time around that card numbers are not stored and that for security reasons I could not view it instead of sitting on the email for nearly two days, that would have solved things more quickly. As i already mentioned about 3 times above, I would have no problems re-entering my credit card info if that was the case but nobody in their right minds would ever simply re-do an order like that, risking a double charge without communicating with the vendor.
The irony to all of this is that the card is a paypal debit card. If there wasn't something wrong with the information entered and the card was denied anyway, I would have received an email from paypal the very moment the card was used for the transaction. I didn't get an email, leading me to believe that the info i entered was somehow incorrect. It's just once again proving that communication would have gotten a long way in this situation had you actually opted to do so.
This is getting ridiculous. The order was placed on
Easter Sunday:
Order Number: 21304
Date Ordered: Sunday 20 April, 2014
The next email, requesting an item be added to your order,
which we did, was on:
Date and Time: Mon Apr 21 2014 11:24:52 EDT
We sent you a notification with your new total and indicated at that time the declined status of your payment, along with the steps you needed to take to remedy the situation, which you apparently elected not to do:
Mon, Apr 21, 2014 at 11:55 AM, GroovyGameGear.com wrote:
GroovyGameGear.com
------------------------------------------------------
Order Number: 21304
Detailed Invoice: https://groovygamegear.c12.ixsecure.com/webstore/index.php?main_page=account_history_info&order_id=XXXXX
Date Ordered: Sunday 20 April, 2014
The comments for your order are: Order #21304 has been updated as requested. New total - $XX.XX.
But your card was declined. If you would like us to re-attempt, please contact your credit card issuer to clear the issue and notify us once this has been done.
By this time, we were already in the thick of trying to get orders out the door for other customers.
You then sent an email on 4/21/2014 12:11 PM, asking where in your profile you can edit/view your credit card details. For future reference, the rules for handling this sensitive information all but exclude anyone other than mega-corporations from making this type of information available online. We are not Amazon. You wanted to do things differently than the way we indicated the issue should be handled for expeditious processing.
The next email arrived at 4/22/2014
7:38 AM, and no one was available to answer it at that hour.
It was followed by the cancellation request at 4/22/2014 9:35 AM, with the assertion that this had taken 2-days to resolve, when in reality
less than 24hours had passed since you were notified of the issue and opted not to follow our instructions to remedy it. Had you done as requested, your order would have been shipped already.
I do a lot of ordering on the web, and we are as good or better than 99% of the experiences I have had personally, where communication is concerned. Most are far worse. Sorry we couldn't find a way to make you happy.