Guys, just take a look at Ultimarc's website. The OP is talking about Ultimarc's door. There's an illustration there that shows where the zener is supposed to go. It's being used as a shunt.
My apologies to Ultimarc if direct linking is not desired
I haven't experimented with Zeners yet, but I think you need to use one rated with a break down voltage of about 5v to get what you want. It shouldn't be a problem, but I think you need to ensure it can handle over 12v as well.
Oddly enough, the few diagrams I've seen where the Zener is being used as a shunt like this also uses a resister in series, but Ultimarc's diagram doesn't use one. Might be something you want to ask about.
Have you tried emailing Ultimarc and getting better details from him?