Slik Stik - Any Word

[TPB]

Andy from Ultimarc is very cool and quickly sent me an updated Rotary chip when SS sent the older version that doesn't work well in MAME.

Hi Andy,

**1** After the "faulty IPAC shipment" bull-story from SlikStik, are you still partnering with them to offer their spinner tops on your SpinTrak spinners ??

**2** Unrelated to SlikStik, but regarding XtraSmiley's post above ...

I saw a thread a while back, that said the Ultimarc rotary encoder produces erratic behaviour in MAME.

Apparently only 1 in every 3 (or so) turns of the rotary knob would be registered during games such as IKARI.

There was talk this was related to the keypress timings (in milliseconds) that the rotary encoder produces.

Has this been fixed by the "updated rotary chip" to which XtraSmiley refers ??

Randy from GGG offers software customisation of the timings produced by his encoder with rotary technology (Roto-X) ...

Andy, do you think there would be a benefit in similarly modifying your rotary encoder, to allow software customisation of the timings ??

[Tiger-Heli]

I saw a thread a while back, that said the Ultimarc rotary encoder produces erratic behaviour in MAME.  ...  Has this been fixed by the "updated rotary chip" to which XtraSmiley refers ??

As I understand it, that was the reason for and factor behind the development of the updated chip, and the other thrad that you refer to said it worked fine.

[XtraSmiley]

I won't be able to test the new chip until January, but according to Andy and others it does fix the problem.

Not sure what the extra benefit of adding adjustable timing would be, but I guess it's a feature some people may want.  As far as I know, Andy's chip does not do that at this time, but again, it should work fine for MAME.

Now, if you do buy a rotary from SS, expect the older non-working chip b/c it seems like that is what they have in stock until they use them all.  Of course I would just order normal sticks and upgrade myself b/c it would be so much cheaper, but hey, live and learn.

[Damoclese]

To add my tale of woe to those of so many others, I sent back my original CO2 panel to SlikStik on June to have it upgraded to the newer, smaller, panel, and have a few other changes made.  I won't bore you will all of the details of what happened between then and now, because you've heard it a million times already, but on 10/20 I had a phone conversation with Christian and he promised me that the panel would ship within 48 hours and I would have it the following week. Cut to today, still no panel, and they no longer respond to emails.   

As per a firm but polite email that I sent earlier in the week informing them that if I didn't hear from them by noon today, I was going to notify the Attorneys General of both my and his state. Of course, I got no response from SS, so I filed the complaints a short while ago.  If I don't hear something from the Attorneys Generals, I'm also planning on taking them to small claims court.

The thing that frustrates me is that I begged them, both on the phone, and in email, to send me something. I said either send me back my old stuff and refund what I paid them, or just throw all the new stuff in a box and I'll install it myself.  They said the hold up was the overlay, so I said forget the overlay.  I told them they could forget anything they didn't have in hand.  Just send me something!!!

Color me frustrated....

[Mike Ahearn]

I'm a newbie as well.  I really wish I had seen this thread before shelling out my money.  This is my story:

In the spring, I orderd the Classic Unit from slikstik.  My cabinet is a designed with a sports theme regarding my favorite college team.  I really wanted to do a custom overlay as my wife is a graphic designer.  Christian said that would be no problem for my wife to design the overlay, but of course we had to fist purchase the CP.  My wife then designed the CP artwork and sent it to him in July.  Since then, we have had serious problems in communicating with slikstik about our order.  I have sent countless emails and left numerous messages with no responses.  Some of the highlights of our communications:

In an email dated August 21, Paul at slikstik said that they sent the design to the “overlay guy” who was supposed to ship me the proof of the overlay to approve of the printing colors as soon as he made it.

In an email dated August 31, Paul responded that he was surprised we had not received the sample from his overlay guy and that he would call on Monday to check on it.  He said they couldn't do anything on the CP until the overlay is put on.

In an email dated September 6, Paul stated that the overlay guy lost my address and would be sending out the proof shortly.

In an email dated October 2, Paul stated that their printer in Michigan has our graphics.  He stated that they should be sending the proof and that he’ll call the printer again to remind him to send it out.  He finished by saying as soon as we approved the proff they’d finish the unit.

I have left tons of phone messages and sent lots of emails since then and have heard nothing.  I happened to do a google search to see if anyone else was having similar problems and I came upon this thread.  I read the posts and noted that "ScottP" was the overlay guy in Michigan that slikstik told me they were allegedly waiting on.  Of course it appears that it is ScottP who is waiting on his $$ from slikstik.

By the way, the cutom overlay my wife designed really kicks --I'm attempting to get by the auto-censor and should be beaten after I re-read the rules--.  If any of you have any success in resolving your issues, please post what you did.  I'm at wits end.

[ArcadEd]

Wow, I kind of read the jist of this thread and I just wanted to make a few comments to these customers that are getting misinformation.

1.  I order overlays from Scott on a weekly basis, most recently on a daily basis.  I've never had them delayed, or any kind of problem with them.

2.  I order from Andy all the time as well, and I have never had a problem with any of his products, especially iPacs.  Over 9 years of building arcade related items, I have never once had Andy be out of stock of something.  I've had 1 bad iPac over the years as well.  Andy fixed it quickly.

3.  Happ does run out of trackballs from time to time, usually it's when a big company orders thousands of them.  I've heard it from my rep a few times.  But you know what, you need to prepare for that.  They always have Balls in stock, and I keep at least 3 colors of each ball on hand.  If Happ is a month or two out on shipping trackballs, I go to ebay or ponyboy.  Usually someone stocks new happ 3" trackballs of some color.  Just swap the balls and you are good to go.

It's just really sad when you can't take the time to answer emails.  When my 360 controller went live a few weeks ago I had 100's of emails a day for a bout a week.  You know, I answered everyone one of them, all by myself.  It doesn't take a whole lot of time when you just sit down and do it.

It kills me to see people so unhappy with a company, and the company does nothing about it.  It amazes me they have been in business this long.  How can it take months to build a control panel?  I just don't get it.  In the past, Christian has PMed me when I have said "I make control panels" in one of the anti slikstik threads.  Stating it wasn't cool to do that.  Well you know what Christian, blow it out your --I'm attempting to get by the auto-censor and should be beaten after I re-read the rules--.  Because totally screwing customers isn't very cool either.

I look at it this way.  When I order something, I'm excited to get it.  Waiting months would be killer.  I work alone, I do all of my design work, building, shipping, email answering.  I manage to always get items out in 2-3 weeks.  I'll tell you what, an Arcade-In-A-Box takes a lot long to build than just a control panel.  Plus I have a full time job, a wife, and a 2 year old that I am home with every night (except in november when holiday orders are coming in).
I should note, I work my full time job remotely from my AIAB shop.

Anyway.  Sorry about all of that.  I just want to say to people looking for control panels, find someone else that can do it besides slikstik.  There are a ton of good companiies, many have been listed in this thread, that will do a fantastic job for you.  LIsten to the people around here.

If i've "blackballed" myself from slikstik.  Oh well, GGG has a kick --I'm attempting to get by the auto-censor and should be beaten after I re-read the rules-- spinners anyway.  I would rather stay close friends with Kevin Steele, Scott Prior, and Andy Wayne than slikstik any day fo the week.  Why?  Because I know my business would be nothing without them.

[Red]

I second what ArcadEd said about him e-mailing all his potential customers.  I've yet to order from him as I'm still saving up, but his great attitude toward customer service is awesome. 

He replied quickly to all my questions and concerns and I'm looking forward to doing business with him in the future because of this.

Red 

[AndyWarne]

Hi Andy,

**1** After the "faulty IPAC shipment" bull-story from SlikStik, are you still partnering with them to offer their spinner tops on your SpinTrak spinners ??

I saw a thread a while back, that said the Ultimarc rotary encoder produces erratic behaviour in MAME.

Has this been fixed by the "updated rotary chip" to which XtraSmiley refers ??

Andy, do you think there would be a benefit in similarly modifying your rotary encoder, to allow software customisation of the timings ??

No there would not be any benefit in having adjustable timings. Once the change was made this cured the problem completely. If anyone has the older chip, including in a Slikstik unit, I will replace it.

On the other matter, we have a large stock of the spinner knobs and it would be a shame to lose them in the future as they are great quality. Quality seems never to have been an problem with Slikstik, which is why its a shame about the other "issues".
I have spoken to Chris many times and always found him pleasant and he has always paid for our stuff on time. The stories on this thread simply cannot be ignored though and I just cant understand why he has not tried to address these problems and posted some explanation and apologies on here.

 

[TPB]

Thanks for the reply Andy.

I'm happy to hear this.

I love the simple, no-fuss, "plug and play" design of your rotary encoder, that allows the Happs mechanical rotary joysticks (50-5618-00) to just "plug right in".

Now we can get back "on topic" ... anyone with any more news, on what the heck is happening over at Slikstik ??

Christian, are you out there ... anywhere ??

[shardian]

No there would not be any benefit in having adjustable timings. Once the change was made this cured the problem completely. If anyone has the older chip, including in a Slikstik unit, I will replace it.

On the other matter, we have a large stock of the spinner knobs and it would be a shame to lose them in the future as they are great quality. Quality seems never to have been an problem with Slikstik, which is why its a shame about the other "issues".
I have spoken to Chris many times and always found him pleasant and he has always paid for our stuff on time. The stories on this thread simply cannot be ignored though and I just cant understand why he has not tried to address these problems and posted some explanation and apologies on here.

Being that you are their partner, can you get ahold of them?

[Tiger-Heli]

Being that you are their partner, can you get ahold of them?

Probably if he mentions needing to order more spinner knobs, he'll get a very quick reply. 

[AndyWarne]

Being that you are their partner, can you get ahold of them?

I don't have any shortcut way of getting hold of them, no. The phone is just as unanswered for me as for anyone else.
I have communicated though, along the lines that future dealings are conditional on certain issues being addressed...
Any business has a right to expect its suppliers to have as high ethical standards as they do, so I would need assurance that this is the case. Awaiting confirmation of this...
Andy

[Icer]

I am glad to see Chris got his CP, next week will be four months since I ordered mine.

Still trying to be optimistic, but I can't understand the unwillingness to communicate with anyone.

[DrWho]

6 weeks and no phone calls answered or emails.  Silence.

[ArcadEd]

I am glad to see Chris got his CP, next week will be four months since I ordered mine.

Still trying to be optimistic, but I can't understand the unwillingness to communicate with anyone.

4 Months?   Holy Crap! 

Is there something I can do to help ease this frustration?  Maybe offering a discount if you've been waiting too long for a panel.  I guess that's if you actually get your money back.

I'm just trying to come up with a way to help these people get a Arcade Panel without having to wait much longer.

Any ideas?

[FrizzleFried]

ArcadeEd:  You're a class act bro...

[ironmichael]

I'm into my fourth month and still waiting.  The first excuse was the trackballs.  Then it was the CP overlays.

The most recent excuse is my favorite!  I was just told that the control panel is delayed because this is their busy season.

I'm just wishing that I had read the BYOAC forums before ever dealing with these guys.  The rest of the web seemed to say nothing but good things about these scoundrels.

[hohlraum]

I am glad to see Chris got his CP, next week will be four months since I ordered mine.

Still trying to be optimistic, but I can't understand the unwillingness to communicate with anyone.

4 Months?   Holy Crap! 

Is there something I can do to help ease this frustration?  Maybe offering a discount if you've been waiting too long for a panel.  I guess that's if you actually get your money back.

I'm just trying to come up with a way to help these people get a Arcade Panel without having to wait much longer.

Any ideas?

start making equivalent control panels   (not really into the all in one type configuration)

[DrWho]

I was just told that the control panel is delayed because this is their busy season.

At least you heard from them.

[Barry Barcrest]

Is there something I can do to help ease this frustration?  Maybe offering a discount if you've been waiting too long for a panel.  I guess that's if you actually get your money back.
Any ideas?

Maybe you should post up prices including whatever discount you want to offer for making slickstick style panels... I would offer to help people out but i don't think jukebox software is much use if you want an arcade control panel. This doesn't look like it's going to end well 

[KKB]

Hi everybody ...

I notice than all the control panels & cabs are now removed from the Slikstik website/webstore .
Now they appears to sell only the parts (spinner , sticks , part & accessories)

seems to be the end of the Slikstik control panel & cabs production .
A sad news for the past & current customers ...

KKB

PS : it's my first post on BYAC , mates , and  all i can say about Slikstik is that i received my "classic" panel in january 2007 , 6 weeks after the order , in perfect condition . The only problem i had was ... to order : no answer to my primary emails , the webstore didn't work for oversea orders (i'm in France) , so i needed to phone ... a weird story with Christian, dealing with my monkey-english-dialect ROFL....

[scottp]

I can also work with ED or any other of my commercial clients to help out.  I would print the overlays for just material cost if someone is caught up in this mess....  there is a ton of other costs, equipment leases, employees, advertising, hosting, etc, etc... but if it can help people get something in hand, it will be worth it in the end.


BTW - I noticed Slikstik is no longer selling Control panels or cabinets.  This can mean two things... either he is doing the right thing and not taking any new orders to concentrate on past due order.  OR they are just getting out of that business. 

Scott

[Icer]

Well if there are those of us that have been waiting 4 months or more shouldn't ours be done first, before the holiday rush?

I have been told that SS makes CP's for other resellers like Dream Authentic, etc... sounds like these are getting priority over our orders.

I was last told that mine was ready to go it was just waiting on an IPAC to come in, that was several weeks ago.

[ArcadEd]

Well if there are those of us that have been waiting 4 months or more shouldn't ours be done first, before the holiday rush?

I have been told that SS makes CP's for other resellers like Dream Authentic, etc... sounds like these are getting priority over our orders.

I was last told that mine was ready to go it was just waiting on an IPAC to come in, that was several weeks ago.

That used to be the case, but to my knowlege, Dream Authentics is no longer using SlikStik.  I could be off base on that, it's just what I have heard.

I agree yours should be done first.  iPacs take about 2 days, 3 max, to come in from Andy.  The holiday rush has already started for me, but the excuse about why yours is late is stupid.  4 months ago there was no holiday rush.

I do want to help on this, and ScottP and Ponyboy have offered to help as well.  My biggest problem at the moment is thinking the 360 Stick orders would settle down, and it really hasn't.  I don't want to make promises of delivering something by Christmas I am not sure I can.  I will have a better gauge on things after the weekend.

[Icer]

I appreciate the offers to help from everyone very much.  I originally decided to get the cabinet and CP from SS to avoid the hassle and time of doing it myself.  So now that is all I have is the frustration!

I have the PC ready to go, and I also have a 33" D9400 monitor (which limits my cabinet choices), and a couple of ACT light guns.

I really liked the layout of SS's CP as it worked with so many games, and I am looking for something similar, if I can find the wooden parts for the cabinet and CP I should be able to build the rest, I am OK with the electronics, but bad with woodworking!

I mailed out all of the paperwork to my credit card company this morning to get the charge reversed, maybe that will get SS's attention.  I am on hold until that is resolved, but I am getting my parts list together to finally finish this project up.  It really stinks to have to keep telling the wife and kids that it STILL hasn't come yet!!!

Thanks again for the support!

[ArcadEd]

I'm guessing the 33" does not fit in the UAII Cab kits from mameroom?

[Damoclese]

I would love to take advantage of the very kind offers put forth by those like ArcadeEd and Scottp, but now I and everyone else are is the situation of "what do we do?"  If SlikStik would just tell me "tough cookies you ain't getting anything from us and you ain't getting a refund" then I could move on with my life.  As it is, sure as heck, if I order another panel then SlikStik will finally come through and then I have two panels.

Ya know, I'm not so much miffed that they have my money, I'm miffed that I sent them back my old panel AND my money.    I should have left well enough alone.

[Arcades R Fun]

I have watched the various threads discussing SS's demise for over 6 weeks now. It's really a shame that a company that makes great products has negatively affected so many good people.

I especially feel bad for the various vendors like Scott - Mamemarquees.com and Andy  - Ultimarc who have had to respond on this forum to defend themselves. Those 2 are of the highest ethical quality of anyone I have ever been associated with in my 8+ years in this hobby/business.   

Regarding SS's explanations for being late on a panel:

I have bought Happ Trackballs, Ultimarc I-Pacs, MameMarquee artwork continuously throughout 2007 with no significant vendor supply delays. If there was a short delay I went to the re-sellers and got my stuff there. It may have cost me more but we got the product out the door.

That said:

Many Times "Real Life" steps in and stops us cold.  It happens to us all many times a year. Many of us, including me have full time day jobs.
Once in awhile we run late on projects due to this. All it takes is one e-mail to explain the delay and 99% of the time the customer fully understands our position.
 
SS may indeed be going through issues that we can't even imagine. But, IMO people just want to be recognised by having their e-mails and voicemails answered.

Simple communication.....



As I have advertised on this site all year we offer a 10% discount on all blank 2/4 player control panels for BYOAC members.

I will increase it to 20% for any customers who bought and never received, or managed to get, a refund on their  blank panel purchase from SS. For those who bought a plug n play panel from SS I would suggest saving some money by buying the reduced price blank panel and then populate the panel yourself. It's very rewarding.  BYOAC members, Divemaster and Ponyboy can supply the parts.

For those who are waiting for their plug n play 2/4 player panels from SS I offer a 10% discount off of our 2/4 player plug n play base priced panels including our new 48" Super Quad.
It's like getting free packing/shipping,  plus our panels end up pricing out significantly less than SS's to start with anyway.

Jack

[Hoopz]

I have watched the various threads discussing SS's demise for over 6 weeks now. It's really a shame that a company that makes great products has negatively affected so many good people.

I especially feel bad for the various vendors like Scott - Mamemarquees.com and Andy  - Ultimarc who have had to respond on this forum to defend themselves. Those 2 are of the highest ethical quality of anyone I have ever been associated with in my 8+ years in this hobby/business.   

Regarding SS's explanations for being late on a panel:

I have bought Happ Trackballs, Ultimarc I-Pacs, MameMarquee artwork continuously throughout 2007 with no significant vendor supply delays. If there was a short delay I went to the re-sellers and got my stuff there. It may have cost me more but we got the product out the door.

That said:

Many Times "Real Life" steps in and stops us cold.  It happens to us all many times a year. Many of us, including me have full time day jobs.
Once in awhile we run late on projects due to this. All it takes is one e-mail to explain the delay and 99% of the time the customer fully understands our position.
 
SS may indeed be going through issues that we can't even imagine. But, IMO people just want to be recognised by having their e-mails and voicemails answered.

Simple communication.....



As I have advertised on this site all year we offer a 10% discount on all blank 2/4 player control panels for BYOAC members.

I will increase it to 20% for any customers who bought and never received, or managed to get, a refund on their  blank panel purchase from SS. For those who bought a plug n play panel from SS I would suggest saving some money by buying the reduced price blank panel and then populate the panel yourself. It's very rewarding.  BYOAC members, Divemaster and Ponyboy can supply the parts.

For those who are waiting for their plug n play 2/4 player panels from SS I offer a 10% discount off of our 2/4 player plug n play base priced panels including our new 48" Super Quad.
It's like getting free packing/shipping,  plus our panels end up pricing out significantly less than SS's to start with anyway.

Jack

You, sir, are a top notch person.   

[ArcadEd]

Awesome Jack!
I hope you get some takers on that.  It's a great deal, and you are fine person for throwing it out there.

[Onyx_PghPA]

Jack,

What a great idea and a gracious offer.  I will definitely be taking you up on it in the next week or two, as we move into the four month anniversary of my order with SlikStik.

All the best,


Joe

I have watched the various threads discussing SS's demise for over 6 weeks now. It's really a shame that a company that makes great products has negatively affected so many good people.<snip>

[DrWho]

Has anyone had an email reply or talked to them on the phone in the last week?  I've tried calling twice more, only the answering machine.

I decided not to email this week. 

[Icer]

Jack,

I appreciate your generous offer, I am going to have to wait until I get my refund before moving forward at this point.


I tried calling every 15 minutes one day, no one ever answered.  I have pretty much given up on e-mails as well.


I knew about some of the issues with SS prior to ordering, but I called a few times and spoke with Christian... and I have to say I liked the guy.  He took the time to answer my questions, made some good suggestions for my project and I trusted him.  Because I felt like I could trust him and as the days go on I feel that trust has been abused and violated.

I was to pick up my cabinet and CP at SS... I am within a couple hours drive of them and have considered just going to visit several times, but I can't see how this would turn out well.  My wife jokes that she is not driving to NJ with bail money.

I think the best thing those of us can do that are waiting is to keep up the communication here, so if any of us hear anything at least the rest will know.

[FrizzleFried]

Jack,

I appreciate your generous offer, I am going to have to wait until I get my refund before moving forward at this point.


I tried calling every 15 minutes one day, no one ever answered.  I have pretty much given up on e-mails as well.


I knew about some of the issues with SS prior to ordering, but I called a few times and spoke with Christian... and I have to say I liked the guy.  He took the time to answer my questions, made some good suggestions for my project and I trusted him.  Because I felt like I could trust him and as the days go on I feel that trust has been abused and violated.

I was to pick up my cabinet and CP at SS... I am within a couple hours drive of them and have considered just going to visit several times, but I can't see how this would turn out well.  My wife jokes that she is not driving to NJ with bail money.

I think the best thing those of us can do that are waiting is to keep up the communication here, so if any of us hear anything at least the rest will know.

Show up with a video camera...ask him direct questions on camera...see what he does.  Perhaps he'd be more open to giving your money back if you had him on camera?

[saint]

I've had to modify or nuke a couple of posts making jokes or hinting about physical confrontation. Please keep that off the forum, and restrict this thread to facts and opinions.

[Onyx_PghPA]

As a side note, it looks like the BBB in New Jersey has put another complaint or two about SlikStik on their website.  I would certainly encourage anyone who still hasn't received a refund to go that route.  Perhaps with enough complaints, SlikStik may decide to do something...or at least respond to the BBB when they have a request for information.

It still amazes me that they feel they can do this to their customers and get away with it.  They can dodge phone calls, they can dodge e-mails, but when the police show up with a summons, it might be a bit difficult to avoid.

Funny thing is that despite how frustrated I am, I never considered driving out there for a confrontation.  It IS New Jersey after all!   

Onyx

[MrMojoZ]

The only reason the BBB exists is to collect membership fees from buisnesses, it can do nothing if the buisness in question isn't a paid member. They are a mostly useless organization that people only tend to refrence AFTER something goes wrong.

[Mameroom]

Please read this post:
http://forum.arcadecontrols.com/index.php?topic=73661.0

[demaximis]

The news about Mameroom is great.  Scott is very reachable and answers all questions.  Great product design, too.  Anyway, great for those needing a CP.  But, unsure how it affects those of us waiting on accessories - are those part of the deal too?

Anyway, here is an update on my quest to get a SS tornado spinner through Ebay.  After multiple unanwered emails, I tracked down the phone number of one of Christian's associates, who owns the SlikStik Ebay account.  He gave me Christian's cell number, but it was treated just like the SS main number -- straight to vm.  I tried texting too, but no response.

In the meantime, I disputed the auction payment on Ebay.  I bought on 10/26, but never heard a thing from SS, even though I paid on the same day.  Someone (maybe Christian?) responded to the dispute today, as I requested shipment by today, or threatened to chargeback.  Below is the exchange, and where I've left it:

From Buyer: XXXXX on 11/18/2007 00:08 EST
I have tried emailing and calling to get any information about the shipment of the arcade spinner. The emails go unanswered, and the phone is never picked up. Your website quotes shipment within 3-5 business days, and the auction ended over a month ago. I paid promptly, and then never heard from you. I really would like the spinner, but at this point, you have given me no indication that it is coming, and I need it for a holiday gift for my kids. Either ship it Monday, and upgrade the shipping so I receive it by Wednesday, or I will be forced to reverse the transaction.
Thanks,
XXXXXXXX

From Buyer: XXXXXXX on 11/18/2007 00:10 EST
Sorry - not over a month ago, but almost a month ago. Still, way past 3-5 business days...

From Seller: SlikStik on 11/19/2007 12:33 EST
It seems by your message here that you did read the policy page, since that is the only location on our website where this information is posted, with that being said, it also seems that you are neglecting to read the additional terms that are listed there.
The website states: "Quote"
****When you place an order, your order ID# is generated and placed in the order queue. The following shipping/manufacturing times are as accurate as possible but are subject to change without notice depending on part availability and manufacturing times.****
Subject to change without notice. This means if a part is out of stock we withhold the right to change the delivery time/s with out notice, and this is where your order stands. The parts are already on their way and are due in any day. As soon as they arrive, your order will ship, with the exact shipping method provided.

From Buyer: XXXXXXX on 11/19/2007 18:23 EST
SlikStik:
I guess I should start by thanking you for an update on my purchase. It is a shame that it took a dispute and threats to get to even this point. If you had simply replied to my earlier emails, calls, texts, etc., I would have never had to file the dispute. All I really want is the spinner, which is supposed to be an excellent product. Unfortunately, your complete lack of customer service has severely limited my faith in your ability to fulfill the order.

It seems by YOUR message that you believe that the caveat language on your website allows you to change delivery times in all circumstances, not withstanding the standard stated shipping times. While I do not dispute that you have the ability to set or change your own shipping times without notice, what you don't have is an unlimited right to do so while retaining my payment, when you provided no notice that the spinner was out of stock or limited stock when the order was placed. That, unfortunately, violates the Georgia Fair Business Practices Act, which I assume YOU neglected to read. Because I initiated the purchase from my home computer in Georgia, the Act applies to the transaction, regardless of the fact that you are located in New Jersey.

As I said above, however, I am primarily interested in receiving the spinner (not seeking civil penalties or having the sheriff serve you for fun). However, the cabinet I'm building is a Hanukkah gift for my kids, and the holiday is just a couple of weeks away. So, I will take your "any day" arrival time to mean that the spinner will ship THIS WEEK. If you do not send me an email confirmation by 11/23 with a UPS tracking number, I will process the chargeback through American Express.
XXXXXX

[ArcadEd]

Good Luck, but you might as well just cancel the order now and get a spinner from GGG.  At least you know you will have it on time.