Main Restorations Software Audio/Jukebox/MP3 Everything Else Buy/Sell/Trade
Project Announcements Monitor/Video GroovyMAME Merit/JVL Touchscreen Meet Up Retail Vendors
Driving & Racing Woodworking Software Support Forums Consoles Project Arcade Reviews
Automated Projects Artwork Frontend Support Forums Pinball Forum Discussion Old Boards
Raspberry Pi & Dev Board controls.dat Linux Miscellaneous Arcade Wiki Discussion Old Archives
Lightguns Arcade1Up Try the site in https mode Site News

Unread posts | New Replies | Recent posts | Rules | Chatroom | Wiki | File Repository | RSS | Submit news

  

Author Topic: i have a new understanding of the mcdonalds coffee case now  (Read 8953 times)

0 Members and 1 Guest are viewing this topic.

danny_galaga

  • Grand high prophet of the holy noodle.
  • Trade Count: (+1)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 8522
  • Last login:July 18, 2025, 01:09:20 am
  • because the mail never stops
    • dans cocktail lounge
i have a new understanding of the mcdonalds coffee case now
« on: August 23, 2007, 07:55:39 am »

remember the lady who sued mcdonalds for spilling hot coffee in her lap? was looking at it on wikipedia, and i actually now totally sympathise with the complainant. which is good, because i always felt uncomfortable feeling sorry for mcdonalds...


http://en.wikipedia.org/wiki/Liebeck_v._McDonald%27s_Restaurants


ROUGHING UP THE SUSPECT SINCE 1981

CCM

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1274
  • Last login:August 08, 2020, 10:08:27 am
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #1 on: August 23, 2007, 10:30:11 am »
defectively manufactured coffee??  Come on, it was a hot cup of coffee...  I'm drinking a cup of coffee right now that was bought at a local coffee drive-thru that would probably cause some serious burns if I was clumsy enough to spill it on myself.  And if I did, I would never even consider suing the coffee shop.

I smashed my thumb with a hammer once working on my mame machine, who should I sue for that?

shardian

  • Saint is the evil mastermind
  • Trade Count: (+23)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 9218
  • Last login:August 21, 2015, 03:11:31 pm
  • Friends don't let friends build frankenpanels...
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #2 on: August 23, 2007, 10:43:20 am »
Yeah, while I feel sorry for the lady for having to get skin grafts and extended hospital stay (which I did not know before this link), it is still her fault for pouring the liquid on herself. My soldering iron doesn't have "EXTREMELY HOT!!! MAY BURN YOU!!!" plastered all over it, but it is common knowledge that it will hurt like hell if I touch it to my skin. I won't sue the maker of the soldering iron for it being hot where it is supposed to be.

This case is still the flag bearer for frivolous lawsuits - it just has more merit than the rest. McDonalds should have just paid the lady off for her original amount and been done with it.

ChadTower

  • Chief Kicker - Nobody's perfect, including me. Fantastic body.
  • Trade Count: (+12)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 38212
  • Last login:June 22, 2025, 04:57:38 pm
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #3 on: August 23, 2007, 10:45:41 am »

To be fair, a soldering iron isn't food, and it isn't handed to you through a drivethrough window while on.

I agree that a settlement should have been much much smaller.  Handing out a food item that is so freakin hot it will give third degree burns is unsafe.  I see her point but it's sure as hell nothing that should make a person a millionaire.  There's no way she didn't notice how hot that thing was when she grabbed it.

shardian

  • Saint is the evil mastermind
  • Trade Count: (+23)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 9218
  • Last login:August 21, 2015, 03:11:31 pm
  • Friends don't let friends build frankenpanels...
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #4 on: August 23, 2007, 10:53:33 am »
I go to Mexican restaurants and order fajita's. They serve it still cooking on a straight from the oven skillet. If I stupidly reach out and grab the skillet and fry my hand, I won't be suing the restaurant for putting a scalding skillet on my table. And if I had kids with me who might do the same, I would still consider it my fault for allowing a scalding skillet to be sat on my table in front of them. I believe in personal responsibility, and others should too.

Now, if the window worker slipped and dropped the cup of coffee on the ladies lap as she was handing it to her, then her case would have had my full support - though at that point it wouldn't have been a case because McD's would have settled in a heartbeat.

ChadTower

  • Chief Kicker - Nobody's perfect, including me. Fantastic body.
  • Trade Count: (+12)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 38212
  • Last login:June 22, 2025, 04:57:38 pm
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #5 on: August 23, 2007, 10:56:25 am »

I didn't read the whole article but I do remember from my time at coffee shops that many locales have legal limits as to how hot coffee can be.  The board of health inspector would measure it when inspecting the restaurant.  If there was such a limit, and ours was way below "third degree burn" land, that would make McDonald's liable no matter what.

shardian

  • Saint is the evil mastermind
  • Trade Count: (+23)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 9218
  • Last login:August 21, 2015, 03:11:31 pm
  • Friends don't let friends build frankenpanels...
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #6 on: August 23, 2007, 11:01:03 am »
Side note, I always drop a few ice cubes into any coffee or hot chocolate I buy at convenience stores and such. Burnt tongue doesn't appeal to me. ;D

ChadTower

  • Chief Kicker - Nobody's perfect, including me. Fantastic body.
  • Trade Count: (+12)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 38212
  • Last login:June 22, 2025, 04:57:38 pm
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #7 on: August 23, 2007, 11:14:27 am »

I do that too sometimes.

billf

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 528
  • Last login:September 14, 2022, 05:53:05 pm
  • Why ya dog-gone crazy idgit!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #8 on: August 23, 2007, 11:28:04 am »
remember the lady who sued mcdonalds for spilling hot coffee in her lap? was looking at it on wikipedia, and i actually now totally sympathise with the complainant. which is good, because i always felt uncomfortable feeling sorry for mcdonalds...

http://en.wikipedia.org/wiki/Liebeck_v._McDonald%27s_Restaurants

Why do you sympathize with the complaint?  Did you spill hot coffee on yourself and are considering a lawsuit?

As an aside, I did like the "In pop culture" section of the wiki entry.  This one in particular:

On the Tonight Show with Jay Leno, after the opening monologue, Jay listed several "product warning labels." He picked up a "McDonald's Coffee Cup" and turned it around to display a sign that said, "Please allow to cool before applying to crotch area."

 ;D

RayB

  • I'm not wearing pants! HA!
  • Trade Count: (+4)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 11279
  • Last login:July 10, 2025, 01:33:58 am
  • There's my post
    • RayB.com
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #9 on: August 23, 2007, 12:15:57 pm »
Coffee should be served, hot, yet cool enough to SIP.  Hot enough to cause 3rd degree burns, require SKIN GRAFTING is not "cool enough to sip". So I support any "frivolity" that forces corporations to act responsibly.
NO MORE!!

SavannahLion

  • Wiki Contributor
  • Trade Count: (+1)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5986
  • Last login:December 19, 2015, 02:28:15 am
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #10 on: August 23, 2007, 02:12:32 pm »
Coffee should be served, hot, yet cool enough to SIP.  Hot enough to cause 3rd degree burns, require SKIN GRAFTING is not "cool enough to sip". So I support any "frivolity" that forces corporations to act responsibly.

She had the coffee in her lap in a car. Yes, the car was parked, but coffee in your lap? That's insane. I drive around with cold solda between my legs and if I spill, my only problem is shrinkage and possibly salty sweet nuts.

I think that's where the 20% at fault comes in.

That fact is basically what the media ended up humping for years. I don't feel sorry for McDonalds. McDonalds is guilty of a lot of other transgresions. What killed Mickey D's was the fact they had over 700 prior complaints about the coffee being too hot.

boykster

  • This thread makes my brain hurt worse than Vogon poetry....
  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1581
  • Last login:February 04, 2025, 10:07:57 pm
  • The cake is a lie!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #11 on: August 23, 2007, 02:21:25 pm »
What killed Mickey D's was the fact they had over 700 prior complaints about the coffee being too hot.

and the fact that initially she was asking for $20k to cover medical expenses, and they offered $800.  $20k is a heck of a lot less expensive than the bad PR they received from this, let alone the monetary costs of the payout and modifying their packaging / process.

I'm all for personal responsibility, but 180F is a bit hot to be serving coffee.  I'm sure there was a marketing reason for it...serve it hotter so it stays hot longer, or some such silly thing.  Sure, it stays hot longer, but you have to wait 10 minutes before you can drink it.

shardian

  • Saint is the evil mastermind
  • Trade Count: (+23)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 9218
  • Last login:August 21, 2015, 03:11:31 pm
  • Friends don't let friends build frankenpanels...
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #12 on: August 23, 2007, 02:29:16 pm »
and the fact that initially she was asking for $20k to cover medical expenses, and they offered $800.  $20k is a heck of a lot less expensive than the bad PR they received from this, let alone the monetary costs of the payout and modifying their packaging / process.

I could totally see it now: A letter rolling across legal dept. at McD's headquarters with a lady saying she was in the hospital for 8 days with skin grafts for  a coffee spill and she wants $800. My first reasction would be... :laugh2: Yeah, I think I'd offer a monetary fee after drying my eyes from laughing.

billf

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 528
  • Last login:September 14, 2022, 05:53:05 pm
  • Why ya dog-gone crazy idgit!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #13 on: August 23, 2007, 02:37:12 pm »
I'm all for personal responsibility, but 180F is a bit hot to be serving coffee.  I'm sure there was a marketing reason for it...serve it hotter so it stays hot longer, or some such silly thing.  Sure, it stays hot longer, but you have to wait 10 minutes before you can drink it.

It says in the wiki entry that McD's (as well as all the other major coffee sellers) is serving/selling their coffee between 176 and 194 degrees today, but with more sternly worded warnings on the packaging.

ChadTower

  • Chief Kicker - Nobody's perfect, including me. Fantastic body.
  • Trade Count: (+12)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 38212
  • Last login:June 22, 2025, 04:57:38 pm
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #14 on: August 23, 2007, 02:39:19 pm »

I bet the temp has something to do with bacteria levels in the pot.  That was usually one of the determinants for us.  Sitting warm liquid gathers bacteria very very fast.

billf

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 528
  • Last login:September 14, 2022, 05:53:05 pm
  • Why ya dog-gone crazy idgit!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #15 on: August 23, 2007, 03:07:53 pm »
McDonald's was using super cheap coffee and found out that serving it hotter made it smell better.  The people making this decision knew that the temperature was dangerous.  It was much hotter than any coffee pot you have at home brews your coffee and much hotter than any other restaurants serve it at.  (remember, this is a fast food, eat it in your car while you're driving type of restaurant, and the coffee was undrinkable for several minutes)

Where are you getting this from?

From the wiki article:
Home and commercial coffee makers often reach comparable temperatures.[16] The National Coffee Association instructs that coffee be brewed "between 195-205 degrees Fahrenheit for optimal extraction" and consumed "immediately". If not consumed immediately, the coffee is to be "maintained at 180-185 degrees Fahrenheit." [17]

ChadTower

  • Chief Kicker - Nobody's perfect, including me. Fantastic body.
  • Trade Count: (+12)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 38212
  • Last login:June 22, 2025, 04:57:38 pm
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #16 on: August 23, 2007, 03:21:56 pm »

Someone put something odd in there and we'll see how long it takes to get it off.  Something about her having herpes that was burned off by the coffee so she actually benefitted from it.

ChadTower

  • Chief Kicker - Nobody's perfect, including me. Fantastic body.
  • Trade Count: (+12)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 38212
  • Last login:June 22, 2025, 04:57:38 pm
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #17 on: August 23, 2007, 03:31:37 pm »
I don't see anything like that in there.

Quote
# (cur) (last)  19:25, 23 August 2007 THF (Talk | contribs) m (17,356 bytes) (Reverted 1 edit by BillDritz identified as vandalism to last revision by Cool Hand Luke. using TW) (undo)
# (cur) (last) 19:25, 23 August 2007 BillDritz (Talk | contribs) (17,525 bytes) (→Evidence presented to the jury) (undo)

Maybe it got whacked by a parser?
« Last Edit: August 23, 2007, 03:33:09 pm by ChadTower »

ChadTower

  • Chief Kicker - Nobody's perfect, including me. Fantastic body.
  • Trade Count: (+12)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 38212
  • Last login:June 22, 2025, 04:57:38 pm
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #18 on: August 23, 2007, 03:33:52 pm »

Okay, WTF... three minutes?  Are people seriously watching this that closely?

billf

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 528
  • Last login:September 14, 2022, 05:53:05 pm
  • Why ya dog-gone crazy idgit!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #19 on: August 23, 2007, 04:21:35 pm »
1 - get off of wiki

2 - http://www.lectlaw.com/files/cur78.htm

3 - "coffee served at home is generally 135 to 140 degrees"

If you think there isn't someone at the McD's corporate office monitoring that wiki page, you're nuts.

The link above is good.  Much better than the wiki.  Thanks for posting it.

Quote
McDonald's was using super cheap coffee and found out that serving it hotter made it smell better.
???

shmokes

  • Just think of all the suffering in this world that could have been avoided had I just been a little better informed. :)
  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 10397
  • Last login:September 24, 2016, 06:50:42 pm
  • Don't tread on me.
    • Jake Moses
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #20 on: August 23, 2007, 04:28:43 pm »
I had to read the entire case in a con law class in undergrad, and most of what pinballjim has said is true, from what I remember. 

McD's was serving coffee WAY hotter than industry norm and they had been sued for burns in the past, generally settling out of court.  This lady, who was 76 years old at the time if I remember right, only asked to have her medical bills covered (though I remember that amount being closer to $10k).

What I can't imagine being accurate, though, is that bit about the profit McDonalds makes on coffee in a day.  Surely you must have meant in one year or something else.  She was originally awarded $300 million dollars.  You can't possibly believe that McDonald's makes $109 billion profit, per year, just on coffee sales.  Hell, Starbucks doesn't make that kind of profit on coffee!
Check out my website for in-depth reviews of children's books, games, and educational apps for the iPad:

Best Kid iPad Apps

billf

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 528
  • Last login:September 14, 2022, 05:53:05 pm
  • Why ya dog-gone crazy idgit!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #21 on: August 23, 2007, 04:36:20 pm »
What I can't imagine being accurate, though, is that bit about the profit McDonalds makes on coffee in a day.  Surely you must have meant in one year or something else.  She was originally awarded $300 million dollars.  You can't possibly believe that McDonald's makes $109 billion profit, per year, just on coffee sales.  Hell, Starbucks doesn't make that kind of profit on coffee!

The jury also awarded Liebeck $2.7 million in punitive damages, which equals about two days of McDonalds' coffee sales.

http://www.lectlaw.com/files/cur78.htm

boykster

  • This thread makes my brain hurt worse than Vogon poetry....
  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1581
  • Last login:February 04, 2025, 10:07:57 pm
  • The cake is a lie!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #22 on: August 23, 2007, 06:01:17 pm »
All I know is:

If I spilled hot coffee on MY genitals, I'd be pretty mad

If I was legal counsel for McD's I'd have recommended they pay the medical costs + some compensatory (free coffee for life  ? ;) ) and consider a policy change

Just thinking about 3rd degree burns on my fellas makes me wince

It was a blackeye on McD's that to this day has lasting repercussions on labelling for EVERYTHING....

I'm glad I didn't spill 190F coffee on my nads..... ;D

tommy

  • Guest
  • Trade Count: (0)
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #23 on: August 23, 2007, 06:07:20 pm »
I only wish i would have thought of spilling coffee on myself before she did.  :laugh:

billf

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 528
  • Last login:September 14, 2022, 05:53:05 pm
  • Why ya dog-gone crazy idgit!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #24 on: August 23, 2007, 06:15:55 pm »
I only wish i would have thought of spilling coffee on myself before she did.  :laugh:

What's burnin' your nads worth to ya?

SavannahLion

  • Wiki Contributor
  • Trade Count: (+1)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5986
  • Last login:December 19, 2015, 02:28:15 am
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #25 on: August 23, 2007, 07:00:32 pm »
What killed Mickey D's was the fact they had over 700 prior complaints about the coffee being too hot.

and the fact that initially she was asking for $20k to cover medical expenses, and they offered $800.  $20k is a heck of a lot less expensive than the bad PR they received from this, let alone the monetary costs of the payout and modifying their packaging / process.

In all the discussions I've heard about this, the $800 offer is mentioned but never elaborated on. Back when it was in all the media reports I don't recall that point ever being mentioned.

Unfortunately, it's common for companies to low ball. My truck was involved in a wreck and I was offered $200 from the insurance company of the guy who hit it. No, there wasn't a missing digit, that's what they offered for a truck I could've easily received $2,000 without trying and not even half of the $500 I would've got at the scrapyard. (I eventually got my money when I discovered the insurance claim adjuster was the mother of the guy who hit my truck. :D )

I digress, companies who handle claims like that have a skewed idea on worth. Apparently, watching Fight Club isn't a requirement for employment.

DrewKaree

  • - AHOTW - Pompous revolving door windbag *YOINKER*
  • Wiki Master
  • Trade Count: (+1)
  • Full Member
  • *****
  • Offline Offline
  • Posts: 9740
  • Last login:May 15, 2021, 05:31:18 pm
  • HAH! Nice one!
    • A lifelong project
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #26 on: August 23, 2007, 07:25:24 pm »

I didn't read the whole article but I do remember from my time at coffee shops that many locales have legal limits as to how hot coffee can be.  The board of health inspector would measure it when inspecting the restaurant.  If there was such a limit, and ours was way below "third degree burn" land, that would make McDonald's liable no matter what.

Quote
180 degree coffee like that McDonald’s served may produce third-degree burns (where skin grafting is necessary) in about 12 to 15 seconds (as a reference, the boiling point of water is 212 degrees Fahrenheit). Lowering the temperature to 160 degrees Fahrenheit would increase the time for the coffee to produce such a burn to 20 seconds.

"Way below" has to mean even below 160, meaning you guys sold what would most likely be called "warm" coffee, or to a coffee lover, "cold" coffee.  Or else you have no idea what he was actually measuring for and the parameters that temperature reading had to be within.

Coffee should be served, hot, yet cool enough to SIP.  Hot enough to cause 3rd degree burns, require SKIN GRAFTING is not "cool enough to sip". So I support any "frivolity" that forces corporations to act responsibly.


Quote
The National Coffee Association instructs that coffee be brewed "between 195-205 degrees Fahrenheit for optimal extraction" and consumed "immediately". If not consumed immediately, the coffee is to be "maintained at 180-185 degrees Fahrenheit."

Using the timeframes above in the response to Chad, and the recommendation of temperatures by the National Coffee Association, your assertion that it needs to be hot, but "cool enough" to sip have been met.

You're confusing "having a liquid sit against your skin for longer than the amount stated would cause third-degree burns requiring skin grafts" with "she spilled it on herself and instantly got third-degree burns".

There's no POSSIBLE method - none, zip, zero, nada - that exists on this earth for coffee to be BOTH "hot" and "cool enough to sip" that will not produce third-degree burns when left to sit on your skin.  Note the temperature given above - 160 will STILL cause third degree burns, and at a rate of time that is less than the lady stated the coffee was held against her skin by her clothes.

By definition, your expectation of a hot product being BOTH "hot" and "cool enough" are unreasonable, considering the method by which she got burned.  Her burns had everything to do with the fact that a hot liquid came into contact with her skin, and was held against her skin for a period of time well in excess of that required to be scalded.

If your expectation of a corporation's "responsible actions" were to be met, McDonald's warning on their coffee cups would have to read as follows:  Warning:  hot liquid inside.  Do not insert areas of bare skin into liquid or burning may occur.  If spilling occurs on absorbent clothing, remove all clothing immediately or burning may occur.  Do not drink until temperature of liquid is lowered to "hot, but not TOO hot".

Unreasonable.


I'm all for personal responsibility, but 180F is a bit hot to be serving coffee. 


Not according to those who have a vested interest in making sure the product for which they are spokespersons for (the national coffee council or whoever the heck they are) would state.  In fact, they specifically DISagree with your assessment, and that temperature is the MINIMUM at which the coffee should be HELD!  Your own home coffee brewer more than likely brews your coffee at around that temperature as well, in spite of what Jimbo has to say about it.  It's the recommended procedure, making it a matter of personal responsibility if you drink the stuff.  We diddle with anodes on our monitors.  Not the safest of procedures, but not UNsafe, either.  Should you undertake such a procedure, it can be done safely, but there is an inherent risk in enjoying such things, and you do so at your own risk.


I bet the temp has something to do with bacteria levels in the pot.  That was usually one of the determinants for us.  Sitting warm liquid gathers bacteria very very fast.

Having been forced to take (and pass) a food safety certification course, I feel comfortable stating it has absolutely zero to do with bacteria levels in the pot.  The temperature range at which bacteria are an issue is between 40-140.  Below 40, they pose no danger, and above 140, they are killed off.  Also, coffee that would be at 140 would be slightly more than the temperature of the hottest water that comes out of your faucet at home (somewhere in the 120-130 range, depending on what you've set it at).  People might be tempted to throw it in the server's face to demonstrate just HOW cold they thought the coffee was (okay, maybe not, but that'd be "cold" to even ME, and I'm not a fan of coffee UNLESS it's cold!)

Standard temperatures for food to be held at in restaurants are around the 160 range so that they remain above 140 when served.  Health inspectors will generally note their warning if your holding temperatures come close to that temp (usually between 142-145), but won't dock you any points on your inspection.


What I can't imagine being accurate, though, is that bit about the profit McDonalds makes on coffee in a day.  Surely you must have meant in one year or something else.  She was originally awarded $300 million dollars.  You can't possibly believe that McDonald's makes $109 billion profit, per year, just on coffee sales.  Hell, Starbucks doesn't make that kind of profit on coffee!


Coffee is the top profit item on any restaurant's menu.  If they brew their own tea, that is usually second.  The reasoning is simple.  You use a small amount of an ingredient to create a large amount of that product.  Coffee is simply ground coffee and water, and the mix means coffee is the most profitable item on their menu.  They pay practically NOTHING to make an entire pot, then turn around and sell it for eleventy brazillion times that amount. 

Starbucks doesn't make that kind of profit because they don't come close to approaching the sheer size of McD's.  I'm kinda surprised you threw that out there shmokes.
You’re always in control of your behavior. Sometimes you just control yourself
in ways that you later wish you hadn’t

FrizzleFried

  • no one listens to me anyway.
  • Trade Count: (+4)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 5145
  • Last login:March 07, 2025, 10:44:09 am
    • Idaho Garagecade
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #27 on: August 23, 2007, 08:07:28 pm »
How about a little thing called PERSONAL RESPONSIBILITY.  If a McD employee dropped the coffee on her,  i'd be on her side.  She spilled it herself.  HER PROBLEM.  CASE CLOSED.  This country is so lacking in PERSONAL RESPONSIBILITY it's pathetic.

Visit my arcade blog at: www.idahogaragecade.com (Updated 10-28-21)

shmokes

  • Just think of all the suffering in this world that could have been avoided had I just been a little better informed. :)
  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 10397
  • Last login:September 24, 2016, 06:50:42 pm
  • Don't tread on me.
    • Jake Moses
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #28 on: August 23, 2007, 08:42:12 pm »
Starbucks sells WAY WAY WAY WAY WAY WAY WAY WAY WAY WAY WAY WAY WAY more coffee than McDonald's, Drew.
Check out my website for in-depth reviews of children's books, games, and educational apps for the iPad:

Best Kid iPad Apps

AtomSmasher

  • I'm happy to fly below Saint's radar
  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 3884
  • Last login:September 02, 2022, 03:50:10 am
  • I'd rather be rich than stupid.
    • Atomic-Train
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #29 on: August 23, 2007, 09:26:42 pm »
This reminds of when I bought a new car 6 years ago and one of the things I had to sign when buying the car was a waiver saying that they had explained to me how cruise control works.  I asked them why I had to sign such a stupid thing and they told me there was recently a lawsuit where a guy bought a motorhome, went driving down the road, set the cruise control, and then got up from the wheel to make coffee in back.  Apparently the guy was under the impression that cruise control actually drove the car for him and when he crashed, he sued the dealership for not explaining how cruise control works.

WaRpEd

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 272
  • Last login:December 03, 2022, 12:00:41 pm
  • The older I get the better it was!!
    • Warped products
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #30 on: August 23, 2007, 09:40:15 pm »
Atom
You're kidding about the cruise control thing.
I hope no one that dumb is driving a 7 ton motor home.
There are three kinds of people in the world those that can count and those that can't.

DrewKaree

  • - AHOTW - Pompous revolving door windbag *YOINKER*
  • Wiki Master
  • Trade Count: (+1)
  • Full Member
  • *****
  • Offline Offline
  • Posts: 9740
  • Last login:May 15, 2021, 05:31:18 pm
  • HAH! Nice one!
    • A lifelong project
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #31 on: August 23, 2007, 09:50:53 pm »
Starbucks sells WAY WAY WAY WAY WAY WAY WAY WAY WAY WAY WAY WAY WAY more coffee than McDonald's, Drew.

Methinks that's the amount of effort you've put into thinking about this:  "all they sell is coffee, so they HAVE to sell more than them".

http://www.caterersearch.com/Companies/33902/mcdonalds-restaurants-ltd.html

http://www.caterersearch.com/Companies/33917/starbucks-coffee-company-ltd.html#ProfileData

Three times as many units.  Sheer volume.  I get the feeling you believe that I think they outsell Starbucks by brazillions.  I'm simply telling you that in sheer volume, they sell more.

You express amazement that McD's makes that much profit on coffee alone and wonder why Starbucks doesn't make that much.

Is it impossible that you can't put two and two together simply because you've got this mental stumbling block of "but all they SELL is coffee!?!?!?!"  Or does it just boggle your mind that McD's is able to figure out how to sell coffee at a higher profit than Starbucks?

One way or the other, McD's is better at it than Starbucks.  No matter what you believe to be true.
You’re always in control of your behavior. Sometimes you just control yourself
in ways that you later wish you hadn’t

Singapura

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 496
  • Last login:April 24, 2015, 08:43:05 pm
  • I, for one welcome our new insect overlords!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #32 on: August 23, 2007, 09:52:21 pm »
Okay let's look at the facts logical.
  • McDonald's sells hot coffee
  • There was a warning on the cup that it contained hot coffee
  • Old lady thinks she can balance hot coffee between legs
  • Old lady's descision turns out to be a bad one
  • Old lady suffers burns because of bad descision
Where doesn McDonald's liability come in? It's unfortunate that she had to go to hospital but her age doesn't make her immune from stupidity. She could have sued the car manufacturer for not having cup holders., the manufacturer of the cup for not making a cup that can be stabily held between your legs but she chose to hold McDonald's responsible. The fact that the company took her serious enough to offer her $800 is already way beyond what they should have done (apart from PR reasons). Read Lee Iacoca "Where have all the leaders gone?" if you want an alternative point of view on the litigation culture in the US. 90% of all liability lawsuits world wide are initiated in the US!
Wish list: Galaga, Pacman, Pooyan, Star Wars cockpit, Gauntlet, Tron

And the Lord spake, saying, 'First shalt thou take out the Holy Pin. Then, shalt thou count to three. No more. No less. Three shalt be the number thou shalt count, and the number of the counting shall be three. Four shalt thou not count, nor either count thou two, excepting that thou then proceed to three.

DrewKaree

  • - AHOTW - Pompous revolving door windbag *YOINKER*
  • Wiki Master
  • Trade Count: (+1)
  • Full Member
  • *****
  • Offline Offline
  • Posts: 9740
  • Last login:May 15, 2021, 05:31:18 pm
  • HAH! Nice one!
    • A lifelong project
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #33 on: August 23, 2007, 09:55:45 pm »
Look at the link above as well.  50 million customers per day for McD's.  Guesstimating Starbucks customers:

http://local.google.com/answers/threadview?id=471821

You do the math.

Or put forth a modicum of effort to prove me wrong; "they just HAVE to sell more, Drew!" isn't going to cut it.
You’re always in control of your behavior. Sometimes you just control yourself
in ways that you later wish you hadn’t

Singapura

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 496
  • Last login:April 24, 2015, 08:43:05 pm
  • I, for one welcome our new insect overlords!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #34 on: August 23, 2007, 10:20:52 pm »
DrewKaree, before you berate someone get your own facts straight. McDonalds main products are hamburgers, not coffee. If you really want to compare you should count the number of cups of premium coffee they sell, leaving out the drip coffee since Star Bucks doesn't sell that. Starbucks has 42% of the US premium coffeemarket with no close competitor (http://www.wikinvest.com/stock/Starbucks_(SBUX)). McDonald's is gaining but does not sell close to the number of cups that Starbucks does. Dunkin' Donuts is a good competitor too.
« Last Edit: August 23, 2007, 10:23:54 pm by Singapura »
Wish list: Galaga, Pacman, Pooyan, Star Wars cockpit, Gauntlet, Tron

And the Lord spake, saying, 'First shalt thou take out the Holy Pin. Then, shalt thou count to three. No more. No less. Three shalt be the number thou shalt count, and the number of the counting shall be three. Four shalt thou not count, nor either count thou two, excepting that thou then proceed to three.

shardian

  • Saint is the evil mastermind
  • Trade Count: (+23)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 9218
  • Last login:August 21, 2015, 03:11:31 pm
  • Friends don't let friends build frankenpanels...
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #35 on: August 23, 2007, 10:46:28 pm »
Technically, McDonald's should have moved for the case to be thrown out because the lady tampered with the burn safety device (the lid). She could have put the creamer in thru the sip opening. ;D

Zakk

  • Gosh, that's a real nice... ooh look, a penny! -- That Zakk is Just Mean
  • Trade Count: (+1)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 2472
  • Last login:Yesterday at 11:35:02 am
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #36 on: August 23, 2007, 11:02:48 pm »
I like french fries.
Back for nostalgia, based on nostalgia.

billf

  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 528
  • Last login:September 14, 2022, 05:53:05 pm
  • Why ya dog-gone crazy idgit!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #37 on: August 23, 2007, 11:07:55 pm »
I like french fries.

...and apple pies!  But damn those things are hot in the middle.  They really should have a warning on the....er...nevermind.   ;D

boykster

  • This thread makes my brain hurt worse than Vogon poetry....
  • Trade Count: (+3)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 1581
  • Last login:February 04, 2025, 10:07:57 pm
  • The cake is a lie!
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #38 on: August 23, 2007, 11:26:06 pm »
Okay let's look at the facts logical.
  • McDonald's sells hot coffee
  • There was a warning on the cup that it contained hot coffee
  • Old lady thinks she can balance hot coffee between legs
  • Old lady's descision turns out to be a bad one
  • Old lady suffers burns because of bad descision
Where doesn McDonald's liability come in? It's unfortunate that she had to go to hospital but her age doesn't make her immune from stupidity. She could have sued the car manufacturer for not having cup holders., the manufacturer of the cup for not making a cup that can be stabily held between your legs but she chose to hold McDonald's responsible. The fact that the company took her serious enough to offer her $800 is already way beyond what they should have done (apart from PR reasons). Read Lee Iacoca "Where have all the leaders gone?" if you want an alternative point of view on the litigation culture in the US. 90% of all liability lawsuits world wide are initiated in the US!

Before the coffee burning incident, coffee cups were NOT required to bear a warning that the contents were HOT.

sounds dumb, but still. 

AtomSmasher

  • I'm happy to fly below Saint's radar
  • Trade Count: (0)
  • Full Member
  • ***
  • Offline Offline
  • Posts: 3884
  • Last login:September 02, 2022, 03:50:10 am
  • I'd rather be rich than stupid.
    • Atomic-Train
Re: i have a new understanding of the mcdonalds coffee case now
« Reply #39 on: August 24, 2007, 12:43:37 am »
Atom
You're kidding about the cruise control thing.
I hope no one that dumb is driving a 7 ton motor home.
I have no idea if the guy was telling me the truth, but I did have to sign the waiver and that is the story the salesman told me when I asked why.