Author Topic: GroovyGameGear site seems to be working better...(I think it's fixed.. for now) (Read 3294 times)

RandyT · « **on:** February 08, 2006, 01:48:23 pm »

Apologies to those who have been suffering with it since last night. We ditched our other provider to try to get the speed up to something more reasonable. We were seeing minimum 6-second response times to every click, so GoDaddy ......went.

So there were probably a few nameservers that weren't updated by this morning and to top it off, the new service had some technical problems resulting in LONG query times (of course, right after I sign up.)

But I complained and it's now pretty snappy. If you have a minute and want to give it a spin, please let me know what you think of the current performance.

On a side note, I've started putting the doc sheets up, in PDF format, for the interface products so they can be downloaded. This will be done by the end of the day.

Thanks for your patience.

RandyT

zaphod · « **Reply #1 on:** February 08, 2006, 02:07:20 pm »

Randy, is there any way you can create a smaller image for your product listings that is not the large, large image just resized? I've noticed it always takes a bit of time for each image to draw itself, even on broadband. I do see that it is the same full-screen image for everything (http://groovygamegear.com/webstore/images/tmgrn.jpg for example). Just a question. I'm seeing a 2-4 seconds wait per screen before the page is served to me (on DSL).

Looks great, though. Keep up the good work!

Hoopz · « **Reply #2 on:** February 08, 2006, 02:09:02 pm »

The response time is much, much faster than a few days ago when I was looking for stuff. Wise decision to switch providers. Its going to make it easier on us to buy stuff from you!

RandyT · « **Reply #3 on:** February 08, 2006, 02:19:32 pm »

Quote from: zaphod on February 08, 2006, 02:07:20 pm

Randy, is there any way you can create a smaller image for your product listings that is not the large, large image just resized? I've noticed it always takes a bit of time for each image to draw itself, even on broadband. I do see that it is the same full-screen image for everything (http://groovygamegear.com/webstore/images/tmgrn.jpg for example). Just a question. I'm seeing a 2-4 seconds wait per screen before the page is served to me (on DSL).

Thanks for the suggestion. That's also on my "to-do" list. It's one of the things the admin app doesn't help you do easily, so it's been neglected. Should be easy enough to do a batch conversion, once I figure out where they go

Quote from: HooPZ on February 08, 2006, 02:09:02 pm

The response time is much, much faster than a few days ago when I was looking for stuff. Wise decision to switch providers.

Good. I was hoping that would be the case. If you don't deal with this kind of stuff all the time, it's a lot of work. I hope we'll be with this provider for a while.

Thanks,
RandyT

eccs19 · « **Reply #4 on:** February 08, 2006, 03:14:46 pm »

Glad to see you got it fixed. You seemed suprised when I e-mailed you telling you it was so slow. The important part is I was able to place my order.

Thanks again!

RandyT · « **Reply #5 on:** February 08, 2006, 03:36:44 pm »

Quote from: eccs19 on February 08, 2006, 03:14:46 pm

You seemed suprised when I e-mailed you telling you it was so slow.

Yeah, it's been kind of off and on. When it worked, it seemed almost acceptable. Unfortunately, this is what happens when there's not enough bandwidth to go around. So you try to ride through the rough spots when there's a lot of usage on the servers.

But when one person complains, that means there are 20 who are getting ticked off and not saying anything. That's when it's time to switch

.

Thanks again for the feedback.

RandyT

Flinkly · « **Reply #6 on:** February 08, 2006, 03:40:55 pm »

thanks for putting the information sheets up there. i tried to get the gpwiz49 one the other day and had to wade through your introduction thread on here to find it.

of course i didn't write to complain since i solved my own problem.

quarterback · « **Reply #7 on:** February 09, 2006, 02:04:36 am »

Quote from: HooPZ on February 08, 2006, 02:09:02 pm

The response time is much, much faster than a few days ago when I was looking for stuff.

Absolutely! Good decision Randy

Tiger-Heli · « **Reply #8 on:** February 09, 2006, 08:17:05 am »

Quote from: RandyT on February 08, 2006, 02:19:32 pm

Quote from: zaphod on February 08, 2006, 02:07:20 pm
Randy, is there any way you can create a smaller image for your product listings that is not the large, large image just resized? I've noticed it always takes a bit of time for each image to draw itself, even on broadband. I do see that it is the same full-screen image for everything (http://groovygamegear.com/webstore/images/tmgrn.jpg for example). Just a question. I'm seeing a 2-4 seconds wait per screen before the page is served to me (on DSL).

Thanks for the suggestion. That's also on my "to-do" list. It's one of the things the admin app doesn't help you do easily, so it's been neglected. Should be easy enough to do a batch conversion, once I figure out where they go

Irfanview can do this quickly and easily.

pointdablame · « **Reply #9 on:** February 09, 2006, 09:56:39 am »

The site won't load at all for me, it times out in both the latest Firefox and in IE. I've been loading all other pages with no problems this morning.

Not that it matters much, but I tried clicking through your link in your sig, and by just typing in the address. No go.

EDIT: It's loading now, but takes a good 20 seconds or more to do so.

whammoed · « **Reply #10 on:** February 09, 2006, 10:02:08 am »

Quote from: pointdablame on February 09, 2006, 09:56:39 am

The site won't load at all for me, it times out in both the latest Firefox and in IE. I've been loading all other pages with no problems this morning.

Not that it matters much, but I tried clicking through your link in your sig, and by just typing in the address. No go.

EDIT: It's loading now, but takes a good 20 seconds or more to do so.

Finally loaded for me, but super slow.

eccs19 · « **Reply #11 on:** February 09, 2006, 10:40:26 am »

Tried it here on T1, and slow to get initial to the home page, but once I was there, all the pics, info, etc, loaded in a split second. Never went to anything other than the home page.

RandyT · « **Reply #12 on:** February 09, 2006, 11:20:10 am »

I'm at them again. Hopefully they are still working on the problem.

It was very quick yesterday, after they supposedly got things ironed out. I hope they aren't yanking my chain.

Thanks for the feedback.

RandyT

RandyT · « **Reply #13 on:** February 09, 2006, 11:53:36 am »

Whatever the problem was. they seemed to have cleared it. All is once again snappy.

Please continue to let me know if you have problems and I'll keep beating on them until it's fixed. Hopefully it's not just a server load issue that comes and goes.

Thanks,
RandyT

Hoopz · « **Reply #14 on:** February 09, 2006, 12:14:12 pm »

I am still not able to pull up the main page quickly at all. Its 30+ seconds. Could be my browser/connection but everything else is fairly quick. My two cents.

Hoopz · « **Reply #15 on:** February 09, 2006, 12:20:09 pm »

Maybe it was on my end, but I closed Firefox down and re-started it. The site came up right away.

eccs19 · « **Reply #16 on:** February 09, 2006, 01:28:42 pm »

I tried again, and again at least 30 seconds if not a minutes to get to your home page. I clicked on the Econo plus, and it just sat there again. I didn't wait for it to load. I didn't try clearing out my cache, but I can't imagine that would make a difference. I will try it from my house. (it's dial-up, but it still should load faster than 30+ seconds.

Best Regards

RandyT · « **Reply #17 on:** February 09, 2006, 01:30:33 pm »

It's going up and down. Sorry for the inconvenience folks. I just spent 30 minutes in live chat with someone named Olga, who is apparently in the Ukraine.

They then tried to tell me everything was fine and tried to brush it off on my ISP. So, I sent PING results and parse times until she finally admitted a problem and supposedly notified her superiors.

The webhosting company is "ixwebhosting", if anyone is curious. They supposedly have been highly rated, but I'm not seeing it. I really hope it's just a "bump" in the road.

BTW, I also optimized the images, so the small stuff should load quicker and look better, if this ever gets resolved.

RandyT

mahuti · « **Reply #18 on:** February 09, 2006, 02:25:08 pm »

Dreamhost. Extremely proactive. Like any webhost, they're not perfect, but the longer I've been with them, the better they're gotten.

whammoed · « **Reply #19 on:** February 09, 2006, 02:29:55 pm »

Uh oh! I get this now:

0 DB_ERROR_NOT_CONNECTED

Havok · « **Reply #20 on:** February 09, 2006, 02:31:19 pm »

Me too...

0 DB_ERROR_NOT_CONNECTED

eccs19 · « **Reply #21 on:** February 09, 2006, 02:33:44 pm »

Quote from: whammoed on February 09, 2006, 02:29:55 pm

Uh oh! I get this now:

0 DB_ERROR_NOT_CONNECTED

DOH. From bad to worse. I hope this doesn't affect business to much for you RandyT

RandyT · « **Reply #22 on:** February 09, 2006, 02:57:11 pm »

Quote from: eccs19 on February 09, 2006, 02:33:44 pm

Quote from: whammoed on February 09, 2006, 02:29:55 pm
Uh oh! I get this now:

0 DB_ERROR_NOT_CONNECTED

DOH. From bad to worse. I hope this doesn't affect business to much for you RandyT

Thanks. Story of my life. That's ok, I would have just wasted the money on things like food and heat

They appear to be having some really bad problems with the MySQL server. I can't even get to from their website.

There must be magic internet connections from the Ukraine, because everything was fine from there

RandyT

Fozzy The Bear · « **Reply #23 on:** February 09, 2006, 03:23:58 pm »

Randy, if you want a much better solution at a sensible price, then I'd strongly recommend "easyspace" http://www.easyspace.com I've been with them for my commercial site for over 4 years now and in that time I've had exactly 1 1/2 hours total down time from their servers. Their servers are fast and very very reliable.

Take a look and see if it helps.

Best Regards,
Julian (Fozzy The Bear)

pointdablame · « **Reply #24 on:** February 09, 2006, 05:26:21 pm »

I can load up the page now, but I'm seeing a 4 or 5 second delay on every link I click. Homepage loads up in 4 or 5 seconds, click a product... 4 or 5 seconds... etc etc.

Other sites are doing fine for me.

It's definitely better than before though, and totally useable, but they could probably still do some work on it.

RandyT · « **Reply #25 on:** February 09, 2006, 06:21:39 pm »

Quote from: pointdablame on February 09, 2006, 05:26:21 pm

I can load up the page now, but I'm seeing a 4 or 5 second delay on every link I click. Homepage loads up in 4 or 5 seconds, click a product... 4 or 5 seconds... etc etc.

Other sites are doing fine for me.

It's definitely better than before though, and totally useable, but they could probably still do some work on it.

I just turned off gzip compression. I don't have thousands of products, so this was probably slowing things down.

Better?

Thanks for the feedback.
RandyT

boykster · « **Reply #26 on:** February 09, 2006, 06:27:39 pm »

Seems pretty responsive to me now (on a T1). The initial connection is no more than a second or 2, and after than the links load fast...

Rich

pointdablame · « **Reply #27 on:** February 09, 2006, 07:06:13 pm »

Much better now. Site seems very quick right now.


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