After quickly reading the heatware.com FAQ, it looks as if heatware.com does not assist in settling disputes, only pos/neg feedback issues. They link they recommend for dispute mediation is trollhunters.com who evidently only help solve disputes for certain boards. Admittedly I'm not very familiar with either of those sites, but personally I would rather have a dispute settled in-house here at the board where the deal was made, especially if it was made on an item listed in the BYOAC buy/sell/trade section. Just a suggestion, works quite well at another board that I frequent, disputes get settled most of the time and it weeds out the thieves. ARCADIAC!