Hello Dylanoreo21,
Welcome to the forum, sorry but you did not leave your name or what country you live in.
The vast majority of Rowe Ami amplifier volume controls are 10k log (they can be single or dual dependant on application).
If there is any wiring issues on the jukebox wiring then this can effect the volume control.
We always advise that you make up a test volume control that goes inplace of the wiring to the volume molex plug into the amplifier. The standard wiring on this plug is wires in location 1, 2 & 5. The plug of course can be put in either way so watch out for that.
What we do is use the plug (you could even use the wires after taking them out of the loom) and move connection 2 into connection 3. Now with the wires in connections 1, 3 & 5 it doesn't matter which way the plug is around. Connect pins 1 & 5 together and solder this to one side of the 10k log control, connect pin 3 to the wiper on the control.
If this does not sort out your volume control/sound problems you will need to sent theamplifier away to a Rowe Ami specialist. If you were in Europe you could send it to me in the UK.
Regards
Alan
Alan Hood
ami-man
UK