Yes, we do get very busy at times. Monday was "catch up" day after driving 8-hours to spend the holiday with family (the first time in close to a year that we took the time off to make the trip).
The first email on Monday was not intentionally ignored, but we did provide instruction as how to remedy, and it was not followed. The second email came in at 7:38am the next morning. After working into the wee hours of the morning every day, frankly, no one would get a reply that early. If it was sent a few hours earlier, I probably would have answered right away. The final one, indicating that the order should be cancelled, was 2 hours later at 9:35am. By then, I had started answering other customer and tech support emails, so when it came in, it got an immediate reply.
No more to the story.