Have I messed up buying atari volcano button switch?.

[rockyrocket]

Hey guys, so I want some advice on if you think I have made a purchasing error.
So in an effort to get some switches for Atari volcano buttons I ordered THESE and what with import tax they were not cheap.
My problem is that when they arrived they do not have a lense/ plunger to actuate the micro switch unlike the one in the picture.
Now I know the image is just an illustration, and the description is very poor - but would you expect the whole unit? as its described as a push button and not a switch.
Or am I just buying a micro switch and expecting too much, as-is it is unless I can fudge some thing together they are useless.
I have contacted Newark asking if my order is incomplete or if extra parts are needed if they can then supply links for me to buy, so far with no reply.
Have any of you ordered these and what arrived if you did?.
The site says that as it is a special order item then returns are not possible, anyone know what the distance buying rules are in the US?.
Anyway any thoughts are welcome, and lets see what Newark say when they get back to me.

[yotsuya]

$20 EACH? Hell yeah, they better answer your question.

[Nephasth]

I would have expected the plungers to come with the switches based on the pic and description, especially since the same part number is on the side of the switches you received and the one pictured. I've ordered from Newark before (only one small joystick for my Troubleshooter), and their communication is way more than I expected. I've never contacted them, but they've called me twice after my purchase to make sure I'm satisfied and also send me discount coupons via email and snail mail.

[PL1]

Ouch!  I hate to say it, but your situation looks pretty bad.

Assume that anything with the disclaimer,

Image is for illustrative purposes only.
Please refer to product description

is never what the picture shows, x100 if the description is murky, and x1000 if you don't have a manufacturer's datasheet that clearly shows what that specific part number is.

For what you paid, you could have contacted Stephen at VGP and confirmed if this switch or this switch would work.

Even these NOS switches would have been cheaper than this is going to turn out.

If you don't mind solid instead of LED, there's a link here.

Of course, if you really want to kick the hornet nest, tell everyone you ordered some from here.                  (In case anyone missed it I am kidding about this last one.)

While you're waiting for Newark to answer, try browsing the parts breakout here.

order lens and illuminator separately

Looks like 11-932.2 might be the lens you're looking for.

This page has a list of the lamps that go with the 11 series buttons.

Hope this helps.


Scott
EDIT: VGP is now doing business as arcadefixit.com.

[rockyrocket]

Yeah at the moment I am still open minded/ optimistic will see what they say.
If all else fails PL1 then atleast I should be able to find a source of lenses ( with your google-foo ), just wish it would not of been a 2 month wait for them in the first place.

[MonMotha]

It appears that, in this series, the switch base is sold separately from the lens (which would also probably be the actuator), indicator lamp, and even an optional front mounting nut.  This is somewhat typical of "industrial" type pushbuttons as it allows control panel designers to easily mix and match whatever they need, and no, it's not cheap.

The red lens appears to be: 11-931.2 (red, for incandescent lamps, Newark PN 95F7149) or 11-932.2 (for LEDs, not stocked by Newark).
The lamp would be any T1 size lamp.  A suitable EAO 12V P/N looks to be 10-1609.1289 (Newark PN 50B3022).

As to distance buying rules in the US, if it states Non-Cancellable, Non-Returnable, it's just that.  Newark is not a typical "direct to consumer retail" type outlet.  They mostly sell to industrial users.  You may be able to ask nicely and get them to take it back, but they're under no obligation if it was advertised NCNR.  Being outside the country, you pretty much have zero legal recourse on this.  Mind, you got what you bought.  It just wasn't what you thought it was.  When buying from outfits like this, you ALWAYS must check the databooks carefully.  They sold you exactly the manufacturer part number they claimed to.  I don't see any NCNR verbage on this one, though, so it would be covered by their standard policy, whatever that is.


FWIW, you do know the Newark (US) is Farnell (UK), right?  They don't always stock the same stuff, but frequently they do.  You may have been able to avoid the (apparently onerous - since I constantly have people complain to me about them) UK import taxes.

[rockyrocket]

It appears that, in this series, the switch base is sold separately from the lens (which would also probably be the actuator), indicator lamp, and even an optional front mounting nut.  This is somewhat typical of "industrial" type pushbuttons as it allows control panel designers to easily mix and match whatever they need, and no, it's not cheap.

The red lens appears to be: 11-931.2 (red, for incandescent lamps, Newark PN 95F7149) or 11-932.2 (for LEDs, not stocked by Newark).
The lamp would be any T1 size lamp.  A suitable EAO 12V P/N looks to be 10-1609.1289 (Newark PN 50B3022).

As to distance buying rules in the US, if it states Non-Cancellable, Non-Returnable, it's just that.  Newark is not a typical "direct to consumer retail" type outlet.  They mostly sell to industrial users.  You may be able to ask nicely and get them to take it back, but they're under no obligation if it was advertised NCNR.  Being outside the country, you pretty much have zero legal recourse on this.  Mind, you got what you bought.  It just wasn't what you thought it was.  When buying from outfits like this, you ALWAYS must check the databooks carefully.  They sold you exactly the manufacturer part number they claimed to.  I don't see any NCNR verbage on this one, though, so it would be covered by their standard policy, whatever that is.


FWIW, you do know the Newark (US) is Farnell (UK), right?  They don't always stock the same stuff, but frequently they do.  You may have been able to avoid the (apparently onerous - since I constantly have people complain to me about them) UK import taxes.

Thanks for the info - looks like I need to swallow the cost of lamps as I am commited to this path it seems.
As for Farnell, yes I know its UK based and my shopping cart started off at farnell then magically ended up at Newark sometime around picking shipping options, even though EAO seem to be swiss?.
When I ordered it was a case of made to order, but now it seems Farnell are listing stock but that is still US based at Newark.
Thanks again for all the info.
Edit - just found this supply.. https://www.distrelec.com/ishopWebFront/search/luceneSearch.do;jsessionid=4E33650E9D8469A76880638F8E792FB5.daechj010u?dispatch=find&keywordPhrase=EAO+11-931.2

[ark_ader]

I got my lighted switched from RAM controls.

I don't know if they have any more in stock, but it is worth a try. 

[rockyrocket]

I got my lighted switched from RAM controls.

I don't know if they have any more in stock, but it is worth a try. 

What lives under a bridge??

[Nephasth]

I got my lighted switched from RAM controls.

I don't know if they have any more in stock, but it is worth a try. 

What lives under a bridge??

Hobos?

[rockyrocket]

I got my lighted switched from RAM controls.

I don't know if they have any more in stock, but it is worth a try. 

What lives under a bridge??

Hobos?