....but most of the vendors for our hobby hold full time jobs elsewhere....
This was my biggest learning lesson on my recent project. Newegg has spoiled me.
In dealing with a few vendors mentioned on this site recently, including GoG, I've learned to chill out.
Couple weeks ago, I received my artwork from GoG but USPS had smashed it up, made little crinkles in it. Took a picture and sent it to GoG, they put a new print in the mail with no hassle whatsoever. Took a couple days in between emails though. There was a holiday weekend in there too that slowed things down.