My 2 bits:
It's always a difficult moderation decision when someone is being a jackass, and PBJ will not be surprised to find I think he's behaving so here. I'm occasionally asked why I don't ban someone in this kind of situation.
Although this is a private forum and the right to free speech doesn't exist here, I cherish free speech and firmly believe a good forum encourages and allows free speech as much as possible, including comments from folks whose tact I find lacking.
This is particularly so when it comes to feedback, good/bad/indifferent, on a commercial or semi-commercial enterprise. There have been in the past outspoken people ringing the bell against vendors who were chastised for doing so, only to ultimately be proven right (FrizzleFried). Thus, I believe one of the core values in a web forum such as this is the free and frank discussions of the merits and other factors concerning merchants who sell products related to this hobby -- be those comments positive or negative.
I believe Basement Arcade Grafx's customers will be the best measure of the merit of doing business with them and encourage those folks to speak up. I think it would be detrimental to the aforementioned free and frank discussions for me to step in at this time. My personal instinct is that the positive feedback responses are going to far outweigh the negative, if any negative feedback from customers is actually given. This is only my gut instinct and is worth about the paper this is printed on.
I do ask that everyone mind the rules of decorum as posted, and PBJ, please for the love of my blood pressure and inbox, tone down the acidity while still speaking your mind.
--- saint