Got my USB Controller from Paradise, but...

[MagicManPA]

The connectors are too small to connect to the microswitches on the joysticks. Did I fail to order them w/the right microswitch or am I going to have to rewire half of this?

[Donkbaca]

what joysticks?

[MagicManPA]

what joysticks?

IL Competition.

[RandyT]

The connectors on standard wire set of the Chinese XIN-MO interface (which this one appears to be) are primarily the .110" variety, which will work with the lower-end Chinese controls that were part of the pre-fab consumer control panel those interfaces were intended for.  If you measure the opening of the connector with a ruler and it's a little shy of 1/8", then those are the .110s.  The wires normally included with the XIN-MO interface are also a little too short to be comfortable on a standard sized control panel.  

We've had an offering based on these interfaces in the works  for a while, and will be adding them to the GGG line in a few days for builders where a tight budget is of higher concern than build quality.  We have already had custom wire harnesses made to address the connector size and wire length issues, as well as improved ground chain assemblies.  This added a bit to the cost, but will make the XIN-MO much more compatible with normal sized panel builds and controls.

RandyT

[jipp]

i have no experience with this issue you are having.  but let paradise know whats going on.  i bought a LED stick from them to use as a dedicated 4 way ( im very happy with the quality of the stick by the way).. and there customer service was great..  send him a email or call.. im sure he will make things right.

chris.

[MagicManPA]

Emailed him last night. Hoping for a reply soon.

i have no experience with this issue you are having.  but let paradise know whats going on.  i bought a LED stick from them to use as a dedicated 4 way ( im very happy with the quality of the stick by the way).. and there customer service was great..  send him a email or call.. im sure he will make things right.

chris.

[armi0024]

Randy, nice write up, but not really accurate.  While I appreciate the help with our products, I really think it's more polite to not step into a thread to "troubshoot" inaccurately and push your own products.

The issue is that the Il Sticks ordered have .25" fittings on the joysticks, not the .187 on our connector (not sure where you got the .110's Randy, but let me know because we have a few people who want those, especially with the new fight buttons and RGB lighting for fight buttons)

Magicman let me know, we can swap the joysticks out for Eurosticks which have .187 fittings on the joysticks, or we can discuss some other joystick options. Also we have some adapters that are typically used for buttons, but they will connect the harness to the .25 fittings, get in touch and I can get some out to you first class mail to keep shipping costs down.

The connectors on standard wire set of the Chinese XIN-MO interface (which this one appears to be) are primarily the .110" variety, which will work with the lower-end Chinese controls that were part of the pre-fab consumer control panel those interfaces were intended for.  If you measure the opening of the connector with a ruler and it's a little shy of 1/8", then those are the .110s.  The wires normally included with the XIN-MO interface are also a little too short to be comfortable on a standard sized control panel.  

We've had an offering based on these interfaces in the works  for a while, and will be adding them to the GGG line in a few days for builders where a tight budget is of higher concern than build quality.  We have already had custom wire harnesses made to address the connector size and wire length issues, as well as improved ground chain assemblies.  This added a bit to the cost, but will make the XIN-MO much more compatible with normal sized panel builds and controls.

RandyT

[RandyT]

Randy, nice write up, but not really accurate.  While I appreciate the help with our products, I really think it's more polite to not step into a thread to "troubshoot" inaccurately and push your own products.

If you want to call the XIN-MO interface one of "your products" based on the fact that it was purchased from you, then that is your prerogative.  But that's not really very accurate either.  And as I stated, that interface does indeed come standard with the smaller connectors and the short wires, two things, among others, we have remedied.  If the OP measured the connector as I suggested, he would have seen immediately that the issue was with the switches, and not the connectors.  In other words, I offered a very accurate way to troubleshoot the issue.

As for what is polite.....

[armi0024]

I just thought without any mention of GGG in a thread about Paradise Arcade Shop's products, it was poor form to use that as a forum to post about new products.

The attempt to troubleshoot was fine, but my understanding is that it is known the fittings are too big for the controller, the question is why.  And if the comment had ended at just helping, it actually would have been a really nice gesture

[MagicManPA]

Thanks, I replied to your email. I'll go w/the Eurostick. I sent you another email to get those out to me & the IL sticks returned.

Randy, nice write up, but not really accurate.  While I appreciate the help with our products, I really think it's more polite to not step into a thread to "troubshoot" inaccurately and push your own products.

The issue is that the Il Sticks ordered have .25" fittings on the joysticks, not the .187 on our connector (not sure where you got the .110's Randy, but let me know because we have a few people who want those, especially with the new fight buttons and RGB lighting for fight buttons)

Magicman let me know, we can swap the joysticks out for Eurosticks which have .187 fittings on the joysticks, or we can discuss some other joystick options. Also we have some adapters that are typically used for buttons, but they will connect the harness to the .25 fittings, get in touch and I can get some out to you first class mail to keep shipping costs down.

The connectors on standard wire set of the Chinese XIN-MO interface (which this one appears to be) are primarily the .110" variety, which will work with the lower-end Chinese controls that were part of the pre-fab consumer control panel those interfaces were intended for.  If you measure the opening of the connector with a ruler and it's a little shy of 1/8", then those are the .110s.  The wires normally included with the XIN-MO interface are also a little too short to be comfortable on a standard sized control panel.  

We've had an offering based on these interfaces in the works  for a while, and will be adding them to the GGG line in a few days for builders where a tight budget is of higher concern than build quality.  We have already had custom wire harnesses made to address the connector size and wire length issues, as well as improved ground chain assemblies.  This added a bit to the cost, but will make the XIN-MO much more compatible with normal sized panel builds and controls.

RandyT

[CheffoJeffo]

I just thought without any mention of GGG in a thread about Paradise Arcade Shop's products, it was poor form to use that as a forum to post about new products.

The attempt to troubleshoot was fine, but my understanding is that it is known the fittings are too big for the controller, the question is why.  And if the comment had ended at just helping, it actually would have been a really nice gesture

If this were a product announcement thread of yours, then I would agree. Since it was someone complaining about a product, I see no problem with RandyT posting about an alternative, especially since it seems like he has addressed the issue at hand with his offering.

Just my $.02 (Cdn).

[MagicManPA]

My intention was not to complain about a product. I was simply not aware of the fact that the joysticks I bought were not compatible w/his USB controller. I'm new to building this and no one informed me of this fact. Now that I know, I do think it is silly.

I'm just going to swap the IL sticks for the Eurosticks so I can use his controller without issue. Waiting on his reply to my email to sort out the swap.

I just thought without any mention of GGG in a thread about Paradise Arcade Shop's products, it was poor form to use that as a forum to post about new products.

The attempt to troubleshoot was fine, but my understanding is that it is known the fittings are too big for the controller, the question is why.  And if the comment had ended at just helping, it actually would have been a really nice gesture

If this were a product announcement thread of yours, then I would agree. Since it was someone complaining about a product, I see no problem with RandyT posting about an alternative, especially since it seems like he has addressed the issue at hand with his offering.

Just my $.02 (Cdn).

[Ginsu Victim]

If this were a product announcement thread of yours, then I would agree. Since it was someone complaining about a product, I see no problem with RandyT posting about an alternative, especially since it seems like he has addressed the issue at hand with his offering.

Just my $.02 (Cdn).

+1

[severdhed]

If this were a product announcement thread of yours, then I would agree. Since it was someone complaining about a product, I see no problem with RandyT posting about an alternative, especially since it seems like he has addressed the issue at hand with his offering.

Just my $.02 (Cdn).

+1

+1

[armi0024]

I am trying to be polite about this and leave it alone, as this thread is about helping a newbie out, however, I want to clarify a few things:

In regards to the original issue:
We are going to swap out the joysticks for Eurosticks, which will solve the problem, because the problem is that the joysticks ordered have .25 microswitch tabs, not .187.  The adapter has .187 connections. We must be getting a different set up then the one Randy is talking about modifying as we have not had any issues with .110 connectors. However I'm sure the people who use Sanwa and Seimitsu buttons would be interested in that, in fact I have a request, so if you have any let me know how much you want for them Randy.

In regards to the ensuing discussion:
1) It is not a product announcement but as stated by the originator it's also not a complaint, it was a question, and that question was
"Did I fail to order them w/the right microswitch or am I going to have to rewire half of this?"
The simple answer was there are different size connectors, if the connectors on the joystick and the adapter do not match, then you might have to rewire, get new micros, or switch joysticks.  The response I questioned really doesn't address this.

2) The adapter we sell DOES NOT have .110 fittings, which contrary to the assertion made about "cheap Chinese" controls is also the standard fitting on most Japanese high end buttons.  It is true that the knock off Chinese buttons also have these fittings, but that is irrelevant to this thread.  What makes it even more irrelevant is that this adapter has .187 fittings, which are almost universal for most controls except on this particular joystick.

3) The "alternative" that is "offered" is not available, and unless it has .25 fittings standard, which would be quite silly as most controls accept the .187, it's not an "alternative" that would solve this problem.  So while I am 100% behind people offering solutions to issues, something I do even if I have to direct my customers to competitors sites, there really isn't a solution to this problem being offered, just a notification that something new is coming to GGG.

4) Finally, I do label products sold by us as our products, because we take ownership and responsibility to support the things we sell. It's just good business.  We don't play the game of brand naming everything we sell unless it's truly ours, we just call them what they are, sell what's good, and support our customers.

I guess once I look back at this thread it started out as a simple question, and then was made into a product announcement, or at least Randy used it as one for his future product.  My standards of etiquette are just a bit different.  While I may still have my east coast direct approach, I don't think it's appropriate to announce a new product after explaining incorrectly to someone why a competitors product is not working.  Personally my approach would be simple, and my history on the forums would support this. I would be to leave it alone, make a neutral post, link to third party information, or shoot the seller(even if a competitor) a message saying "Hey make sure you check this post out, someone has a question"  In my opinion, that would have been the polite approach...

That's my .02, .01 Canadian and .01 American

[RandyT]

Apparently you have a different "standard of etiquette" as it applies to you, as evidenced in the thread I linked to.

Regardless, the interface in question does not normally come with .187" connectors.  If yours did, and you didn't specifically order them that way, it would be very surprising.  If you read the post, I was not referring specifically to what you sent the OP, rather the device itself as made available to many other sellers by it's manufacturer.  The first step to solving a problem is identification.

As for my mention of us bringing this item to our catalog, and what we addressed while doing so, it was simply due to the mention of the issues inherent to this specific interface as normally shipped, lest someone think that what is about to be added to our catalog have them as well.

BTW, do you realize that the XIN-MO interface is meant for both PS3 and PC use, and that it is not compatible with Windows OSes below 2k? 

Glad to hear the OP got his issue sorted.  I hope the new stick works as well for his purposes as the one he originally wanted.

RandyT

[CheffoJeffo]

I guess once I look back at this thread it started out as a simple question, and then was made into a product announcement, or at least Randy used it as one for his future product.  My standards of etiquette are just a bit different.  While I may still have my east coast direct approach, I don't think it's appropriate to announce a new product after explaining incorrectly to someone why a competitors product is not working.  Personally my approach would be simple, and my history on the forums would support this. I would be to leave it alone, make a neutral post, link to third party information, or shoot the seller(even if a competitor) a message saying "Hey make sure you check this post out, someone has a question"  In my opinion, that would have been the polite approach...

FWIW, you've already broken your own rules of etiquette with respect to the link that RandyT already posted.

Pot. Kettle. Black.

You've also had a few challenges about your business practices that people have not mentioned here (and many here would freak out about), so please spare us the righteous indignation lest you open a can of worms that, while it doesn't bother me, will do only harm to you.

When I finally get around to my finishing the CP for my MW, it would have been a toss-up between you, RandyT and simply waiting to source more translucent Wico buttons via local contacts, the forums and eBay.

Not a big order and practically no profit in it, but it is the only item that you carry that I can't easily find elsewhere for less.

And, at the end of the day, you really need to

[armi0024]

I am sorry this discussion has to be online, I tried to resolve this with PM's but for some reason the discussion is here instead of in private.

Apparently you have a different "standard of etiquette" as it applies to you, as evidenced in the thread I linked to.

No, that is not a different standard of etiquette, please read the thread you linked, someone asked a question about my products and linked to my site from that thread. To answer their question, I did what I stated was appropriate above I gave a link to a third party site, and removed myself from the discussion.  I did not announce we were going to have the product, give my input on the leaf switch debate or participate in anyway other than to point out there was information available from a third party.

And I think you are missing my point, I think it's great that you post as much as you do and help as many people as you do.  My issue is not the merits of your future product, it's just where it's appropriate to bring that up.

I do appreciate your concern for our knowledge about our products and would be happy to share some ideas if you want to talk about these things seriously.

IL sticks are great sticks, I'm sure there won't be any issues.
Mahalo

[Donkbaca]

OK enough.  I have bought stuff from both vendors, find both of them to be great people to do business with.  The OP's problem has been solved.  This community is small enough lets all just play nice.

[saint]

<--- Going in to have surgery in a few hours.

Thread locked.