Author Topic: A small vent (Read 3057 times)

ChadTower · « **on:** February 13, 2008, 10:19:11 am »

If I have to tell one more person this week to send me a second screen shot of their problem because they didn't scroll over to where their error message actually is I'm going to burn them down.

shardian · « **Reply #1 on:** February 13, 2008, 10:24:00 am »

^
^^
|
|
|
Chad Tower

ChadTower · « **Reply #2 on:** February 13, 2008, 10:30:14 am »

Seriously. You guys think getting your tech support from India is bad? Try providing tech support to people in India.

CCM · « **Reply #3 on:** February 13, 2008, 10:34:20 am »

I provide tech support to people in this country and it's hard enough. I have clients that make the same mistakes over and over and over and over.... No matter how much idiot proofing I put in the software, they still manage to screw things up!

Wade · « **Reply #4 on:** February 13, 2008, 10:43:29 am »

Been there!

Wade

ahofle · « **Reply #5 on:** February 13, 2008, 12:26:45 pm »

Maybe you should move the error msg to the spot where they are capturing the screen.

DrewKaree · « **Reply #6 on:** February 13, 2008, 08:21:13 pm »

Quote from: CCM on February 13, 2008, 10:34:20 am

I provide tech support to people in this country and it's hard enough. I have clients that make the same mistakes over and over and over and over.... No matter how much idiot proofing I put in the software, they still manage to screw things up!

Those who believe something can be made "idiot proof" underestimate how determined many idiots actually are.

saint · « **Reply #7 on:** February 13, 2008, 10:43:42 pm »

Yesterday I had a email telling me the phones were down in their building and would I please call them to discuss it....

danny_galaga · « **Reply #8 on:** February 13, 2008, 11:55:40 pm »

ohhhh...

ChadTower · « **Reply #9 on:** February 14, 2008, 07:52:53 am »

Quote from: saint on February 13, 2008, 10:43:42 pm

Yesterday I had a email telling me the phones were down in their building and would I please call them to discuss it....

Heh. At least they have cell phones. The other day I got a response from someone I was trying to help telling me they knew more about the app than I do and they just need someone with admin rights to do something for them.

I designed and wrote the app. What they wanted the admin to do was against policy and was shortcutting the whole damn workflow for their convenience.

J_K_M_A_N · « **Reply #10 on:** February 14, 2008, 08:59:05 am »

Quote from: ChadTower on February 14, 2008, 07:52:53 am

Quote from: saint on February 13, 2008, 10:43:42 pm
Yesterday I had a email telling me the phones were down in their building and would I please call them to discuss it....

Heh. At least they have cell phones. The other day I got a response from someone I was trying to help telling me they knew more about the app than I do and they just need someone with admin rights to do something for them.

I designed and wrote the app. What they wanted the admin to do was against policy and was shortcutting the whole damn workflow for their convenience.

Did you tell them you wrote the app? That would have been fun.

"I know more about this program than you!"

"Really? I don't recall you being there when I wrote it."

J_K_M_A_N

shardian · « **Reply #11 on:** February 14, 2008, 09:04:53 am »

Quote from: J_K_M_A_N on February 14, 2008, 08:59:05 am

Quote from: ChadTower on February 14, 2008, 07:52:53 am
Quote from: saint on February 13, 2008, 10:43:42 pm
Yesterday I had a email telling me the phones were down in their building and would I please call them to discuss it....

Heh. At least they have cell phones. The other day I got a response from someone I was trying to help telling me they knew more about the app than I do and they just need someone with admin rights to do something for them.

I designed and wrote the app. What they wanted the admin to do was against policy and was shortcutting the whole damn workflow for their convenience.

Did you tell them you wrote the app? That would have been fun.

"I know more about this program than you!"

"Really? I don't recall you being there when I wrote it."

J_K_M_A_N

Well the guy who wrote Pac-Man did tell Billy Mitchell that he now knew more about the game than him.

saint · « **Reply #12 on:** February 14, 2008, 09:06:39 am »

Quote from: ChadTower on February 14, 2008, 07:52:53 am

Quote from: saint on February 13, 2008, 10:43:42 pm
Yesterday I had a email telling me the phones were down in their building and would I please call them to discuss it....
Heh. At least they have cell phones.

They wanted me to call them on the phones in the building that weren't working.

Jess-- · « **Reply #13 on:** February 15, 2008, 07:22:07 pm »

I host servers for a few companies

whenever I have mailserver problems I generally pick it up and have it fixed within 20 mins. I can be 100% certain that at least 3 clients will have emailed me telling me that their email isnt working

WaRpEd · « **Reply #14 on:** February 15, 2008, 07:39:42 pm »

I got a voice mail today saying the server would be down all day.
And to reply that I got the voice mail on the downed server!

I just love tech support

RayB · « **Reply #15 on:** February 15, 2008, 09:24:27 pm »

Ha ha, you do tech support!

protokatie · « **Reply #16 on:** February 15, 2008, 09:42:53 pm »

Quote

I got a voice mail today saying the server would be down all day.
And to reply that I got the voice mail on the downed server!

Did you make sure to add that you figured out that the problem was due to human error. And then when they asked who made the error, inform them that it was they who were the erroneous idiots who made the error?

"You see sir. It appears that the problem with the system is that you are attempting to use it."

Zero_Hour · « **Reply #17 on:** February 16, 2008, 01:00:29 am »

Quote from: ChadTower on February 13, 2008, 10:30:14 am

Seriously. You guys think getting your tech support from India is bad? Try providing tech support to people in India.

Got ya beat on that one, Had an IT Manager from India. Sexist, Racist, Arrogant, and Ignorant. What a great boss.

Knew I was screwed when I had to show him how to install a local printer on Win2k. The only upside was that his incompetence made me look like a miracle worker.

Level42 · « **Reply #18 on:** February 16, 2008, 07:20:05 am »

Quote from: ChadTower on February 14, 2008, 07:52:53 am

Quote from: saint on February 13, 2008, 10:43:42 pm
Yesterday I had a email telling me the phones were down in their building and would I please call them to discuss it....

Heh. At least they have cell phones. The other day I got a response from someone I was trying to help telling me they knew more about the app than I do and they just need someone with admin rights to do something for them.

I designed and wrote the app. What they wanted the admin to do was against policy and was shortcutting the whole damn workflow for their convenience.

Damn IT people. Always telling normal workers how to do their work in THEIR stupid process !No wonder they want shortcuts.

ChadTower · « **Reply #19 on:** February 16, 2008, 10:51:03 am »

Quote from: Level42 on February 16, 2008, 07:20:05 am

Damn IT people. Always telling normal workers how to do their work in THEIR stupid process !No wonder they want shortcuts.

Heh. I know what you mean. I'm not IT, though. I fall squarely in R+D implementing software life cycle best practices and ensuring compliance and the ability to prove compliance with Sarbanes Oxley laws, ITIL practices, and all technical policies set forth by our security team.

So yeah, sometimes, when project teams see me coming they duck. Often times it means their job is going to get a little more difficult.

I do get credibility from the fact that I'm not a dillhole manager making edicts without the ability to implement them. If I tell a team they have to do something painful I have usually written the tool they're using, train them on it, and support them through the whole process. It's the guys who walk in, tell the teams to do all this ugly stuff, and then walk out again without helping them achieve it that are the complete pains in the ass (and yes, there are a couple of members on my team who are like that).


Main	Restorations	Software	Audio/Jukebox/MP3	Everything Else	Buy/Sell/Trade
Project Announcements	Monitor/Video	GroovyMAME	Merit/JVL Touchscreen	Meet Up	Retail Vendors
Driving & Racing	Woodworking	Software Support Forums	Consoles	Project Arcade	Reviews
Automated Projects	Artwork	Frontend Support Forums	Pinball	Forum Discussion	Old Boards
Raspberry Pi & Dev Board	controls.dat	Linux	Miscellaneous Arcade	Wiki Discussion	Old Archives
Lightguns	Arcade1Up	Try the site in https mode		Site News


Unread posts \| New Replies \| Recent posts \| Rules \| Chatroom \| Wiki \| File Repository \| RSS \| Submit news