*THAT* is some customer service

[ChadTower]

Saturday I was working up a list of parts I need in my current project.  I was on Mouser.com and couldn't find the specific cap values I needed so I went to the live chat.  Usually, it's slow, but they do a good job finding you what you need.  This time, however, my wife called me upstairs because my son hurt his foot.  I killed the chat client before an operator was available and left, with the only statement I'd made being the cap value I was looking for.

I got this email a few minutes ago, two days later:

Chad,

Thank you for inquiring with Mouser Electronics.  I wasn't able to locate any 10uf 300v electrolytic
capacitors that we stock; however, I was able to locate 350v ones.  Please see the link below for my
search results.
*edit* shortened link to parts


<name removed>
Internet Sales Team
Mouser Electronics, Inc.
A TTI Company
sales@mouser.com
http://www.mouser.com

-----Original Message-----
From: Chad Tower
Sent: Saturday, January 26, 2008 5:28 PM
To: orders@mouser.com
Subject: When you were offline (via LivePerson) - English

need electrolytic capacitors 10uF 300v or greater

That's in response to a single line sent in a chat client I killed before anyone got there.   

[Neilyboy]

I have always loved Mouser. The amount of product the company has is amazing.. you have to admit it would take a pretty large and knowledgeable staff to run a place like that. Its good to see that they have a live chat session that has some sort of failure backup. Then again that's why the majority of those online chat's ask for an email address to contact you at. Its so they can help locate you again if for some reason your session drops..

Too bad they don't have what you were looking for but hopefully the larger cap will work out for ya

Neil

[ChadTower]

Yep, those will do just fine.  I'm still learning component substitition techniques... and also that making a parts list off of the schematic often leads to values you're not actually going to find in either replacement parts or even the part on the stupid board.

[shardian]

I like the fact that they upgrade your shipping at no charge pretty much every time.

[ChadTower]

I like the fact that they upgrade your shipping at no charge pretty much every time.

Sort of offsets the fact that they won't tell you shipping charges at all until they charge your card when they ship.

[Neilyboy]

I myself would love to get into electronics or even building some kits from scratch just to start off. I have always loved taking crap apart to figure out how it works (sometimes I cant quite get it back together hahaha). My friends here at work (I work for an Phone/ISP so we have alot of electronics and routers and such) bought me a shirt that says "I Void Warranty's". Cause Im always taking something apart to learn how it works..
Anyway, maybe someday ill buy a book on electronics just to understand more about it and how to properly read schematics and such. I just look at them now and have a vauge idea as to how it works but dang there are soo many symbols and values it would take alot of reading and playing around to fully understand.
maybe someday...

Neil

[Dazz]

I love Mouser, but living less then 5 minutes from them and them not allowing local pickup for personal accounts (for the big guys sure, but not us little guys) really turns me off to them...  Call me cheap, but I'm not paying $5+ shipping and wait 2 days for snail mail for something that I could have had in less then 10 minutes. :mad: