I used Netflix for a couple years and was always VERY satisfied with it. However, I only had a Hollywood Video in my town. Now that I live in a real city I'm surrounded by Blockbuster Videos, so I decided to give them a shot and have been a member for about a month now. By the way, when I went to sign up it said I would only get a limited number of in-store trade-ins, but there was a box to put in a coupon code. Whenever I see those I jump onto google and search for a coupon code (generally with no success). Blockbuster Online, however, had lots of codes. The one I used gave me the first-month free (instead of just two weeks), unlimited in-store trade-ins and, this is the best part, we get an e-coupon in our email once a month for a free in-store rental of a DVD or a videogame. That's for three movies out at a time. I can't remember off the top of my head whether I pay $15.99 or $17.99, but I feel like it's the former. I know I don't pay more than the price for three-out would have been without the coupon code.
As for service, I'm very satisfied, but they have a distribution center in Miami, where I live, so that's subjective. One complaint compared with Netflix is that when they receive your movie they don't ship your next movie on the same day. If I drop a movie off at a B&M store at 6:00 at night, it will show up in my queue almost immediately as returned, but they will likely not ship my next film the next day, but rather the morning after that. With Netflix, your next flick is usually in the mail within a couple of hours. Netflix has a MUCH MUCH better turnaround. However, being so close to the distribution center means I still get movies faster than I usually got them from Netflix for most the time I was a subscriber because I wasn't near any Netflix distribution centers. Living in Miami, I think I was getting Netflix a little faster than Blockbuster, maybe a day quicker sometimes, but the trade-in deal more than offsets that for me. Sometimes you just get to jonesing to see a particular film. It's like an itch. Sure, you can throw it at the top of your Netflix queue, but by the time it arrives, the itch will likely have subsided of its own accord. Blockbuster's Total Access thing gives you the means to scratch the itch.
Anyway, so far so good. I was never unhappy with Netflix, but I'm even happier with Blockbuster. But it's only been a month and I was perfectly happy with Netflix for years, so we'll see how Blockbuster holds up over time. Any real problems and I'll switch back to Netflix in a heartbeat. Great company.