I asked a stupid question some months back a little after I was first getting in to the hobby. I asked (and I am para-phrasing here) something to the effect of "Do you provide a guarantee on your powersupplies so as that if I buy this PS and it doesn't work on my cabinet I could return it for store credit or something?"... on hind site a stupid question, but one that would simply require a response to the effect of "I am sorry, but we do not provide a money back guarantee on our items" or even "No, I am sorry." or even simply "No". Instead I got, "Sorry, we do not loan parts for trouble shooting."
Evidently Stephen isn't the most diplomatic of chaps...I found his response to be a bit snippy as that was the only thing he said...perhaps I am being too sensitive...hell, perhaps I am being a ---smurfette--- about this whole thing...it was literally 3 days after my dog died that this exchange took place. I'd still rather find an alternate source for my arcade stuff...