Author Topic: System Difficulties (Read 21999 times)

saint · « **on:** October 12, 2006, 01:50:43 pm »

We are experiencing system difficulties right now. Users are having problems logging in, resetting passwords, logging on to the Wiki, and news updates are on hold.

They are being worked on, please bear with us. This site is a labor of love and volunteers, so working on it has to be mixed with real life which takes priority.

If you are currently able to log on to the message forums, I advise against logging off for now until this is resolved.

Thanks for your patience!

--- saint

sirwoogie · « **Reply #1 on:** October 12, 2006, 02:45:01 pm »

Wiki login fixed.

Harry Potter · « **Reply #2 on:** October 12, 2006, 03:08:35 pm »

Quote from: saint on October 12, 2006, 01:50:43 pm

I advise against logging off for now until this is resolved.

You can log off?

saint · « **Reply #3 on:** October 12, 2006, 03:11:46 pm »

Woot!

Quote from: sirwoogie on October 12, 2006, 02:45:01 pm

Wiki login fixed.

divemaster127 · « **Reply #4 on:** October 17, 2006, 11:23:38 am »

hey, saint I am not able to log on I keep getting user name does not exist
thanks
dm

jimmy_bored · « **Reply #5 on:** October 18, 2006, 11:28:07 am »

Finally I'm back.... I was starting to think it was personal....

SlammedNiss · « **Reply #6 on:** October 19, 2006, 12:09:55 am »

Quote from: jimmy_bored on October 18, 2006, 11:28:07 am

Finally I'm back.... I was starting to think it was personal....

DITTO!!

nullb0y · « **Reply #7 on:** October 19, 2006, 03:51:08 pm »

uhh i couldnt reset my password it gave me some weird error i finally rembered my old pass lmao

Arcadiac · « **Reply #8 on:** October 20, 2006, 09:54:03 pm »

I'm having trouble posting more than a couple of sentences, cut 'n pasted from notebook, only a small bit posts. Any ideas (other than STFU

)?

Thanks, ARCADIAC!

saint · « **Reply #9 on:** October 20, 2006, 11:06:15 pm »

Certain symbols are truncating posts. SirWoogie's looking into it

Quote from: Arcadiac on October 20, 2006, 09:54:03 pm

I'm having trouble posting more than a couple of sentences, cut 'n pasted from notebook, only a small bit posts. Any ideas (other than STFU )?

Thanks, ARCADIAC!

sirwoogie · « **Reply #10 on:** October 21, 2006, 08:45:26 pm »

I think this is a UTF-8 conversion issue. The database software has surpassed the forum software in compatibilty, and it's throwing it off. I'm working to get a nice full backup of the forum database and convert it all over. This, I am thinking, will eliminate the truncation of the messages. I plan to do this sometime Sunday. It shouldn't be much of a disruption to the runtime.

Arcadiac · « **Reply #11 on:** October 22, 2006, 12:54:41 am »

Thanks y'all, I appreciate all of your hard work!

ARCADIAC!

Grasshopper · « **Reply #12 on:** October 29, 2006, 05:47:07 pm »

It looks like there are still some unresolved issues. I just tried to send another member a PM and I got a message saying the member didn't exist.

sirwoogie · « **Reply #13 on:** October 29, 2006, 06:22:30 pm »

Quote from: Grasshopper on October 29, 2006, 05:47:07 pm

It looks like there are still some unresolved issues. I just tried to send another member a PM and I got a message saying the member didn't exist.

Who?

Grasshopper · « **Reply #14 on:** October 30, 2006, 01:48:48 pm »

Quote from: sirwoogie on October 29, 2006, 06:22:30 pm

Quote from: Grasshopper on October 29, 2006, 05:47:07 pm
It looks like there are still some unresolved issues. I just tried to send another member a PM and I got a message saying the member didn't exist.
Who?

kowal

destructor · « **Reply #15 on:** October 31, 2006, 04:41:58 am »

Please repair kowal's account. He changed e-mail and can't login now.
http://img301.imageshack.us/img301/3087/beztytuunr7.jpg

hypernova · « **Reply #16 on:** October 31, 2006, 05:12:05 pm »

Someone beat me to it. Kowal's having some major difficulties!

In case you need his current email, it's kowal@itcom.pl

sirwoogie · « **Reply #17 on:** November 02, 2006, 04:56:37 pm »

I'm sorry for the delays. I've not been able to track down exactly what this error is. Be assured we are still working on the issue.

Grasshopper · « **Reply #18 on:** November 06, 2006, 06:32:39 pm »

I just tried sending Kowal another PM. Unfortunately it's still not working.

kowal · « **Reply #19 on:** November 08, 2006, 06:28:14 am »

alive

2 the weeks of the clinical death

sirwoogie · « **Reply #20 on:** November 08, 2006, 11:31:13 am »

Glad to see you back in. The problem is, I still haven't corrected the root issue.

So, why you're working now is a mystery to me at the moment.

Just so everyone knows, I am working with the vendor of the forum software to uncover the glitches. It is simply slow going since we have to take baby steps so as to discover the real problem and not have a repeat performance.

sirwoogie · « **Reply #21 on:** November 14, 2006, 01:30:16 am »

We have done a full database upgrade with the hope this would fix some of the issues. It regretably has not fixed them. We are continuing to work with the vendor of the forum software to rectify the situation. We appreciate the continued patience.

sirwoogie · « **Reply #22 on:** December 01, 2006, 04:22:47 pm »

I'm getting farther with the vendor. I have fixed the registration problem (somewhat). The registration form creates the user, but it produces a false-positive error about cookies. The account is created and works with test accounts I have tried. I will work to see why we get cookie errors.

For those of you that have trouble logging in, please test out your account now. If you still have difficulty, let us know and we'll reset the password to see if that clears any issue with the password fields.

SirPeale · « **Reply #23 on:** December 01, 2006, 08:48:46 pm »

See: http://forum.arcadecontrols.com/index.php?topic=60611.msg0

sirwoogie · « **Reply #24 on:** December 01, 2006, 10:27:04 pm »

Reply posted in that thread. I don't think it has anything related here.

Kaytrim · « **Reply #25 on:** December 04, 2006, 12:04:28 pm »

What was the final fix if I may ask?

sirwoogie · « **Reply #26 on:** December 04, 2006, 12:17:14 pm »

Several data columns in the memory table were improperly sized. The table is quite large, and there were variable names that didn't stand out to me. Most notable was the use of varchar() sizes on the password and password salt fields; and the fact they were incorrect.

We don't have a reason why they changed, but only that they did not reflect the install SQL statements. I went in by hand and verified the sizes.

Dartful Dodger · « **Reply #27 on:** December 04, 2006, 12:39:47 pm »

On Friday my company updated our virus protection program. When I ran it, it removed all of my cookies.

I wasn't allowed to log on. I had withdrawals for the rest of the day. Over the weekend I realize this could be a blessing in disguise. I'd actually be able to get more work done which could lead to a bigger raise.

I came to this site just to read what the word was on the ps3 and wii(to use the site for an actual video game reference), but you guys fixed the log in problems.

There goes my "be more productive at work" new year's resolution for 2007.

Thanks!

sirwoogie · « **Reply #28 on:** December 04, 2006, 12:45:44 pm »

Our pleasure.

shardian · « **Reply #29 on:** December 04, 2006, 01:04:18 pm »

I am able to log in with IE, but I get a cookie error when trying to log in with Firefox. I checked out my cooie settings, and everything is just fine. I am guessing this is the "cookie" problem you referred to, Sirwoogie?

saint · « **Reply #30 on:** December 04, 2006, 01:31:59 pm »

Have you deleted your cookies in FF?

sirwoogie · « **Reply #31 on:** December 04, 2006, 01:32:28 pm »

Probably. My recommendation is to clear all forum.arcadecontrols.com domain cookies, restart the browser, and try again.

ChadTower · « **Reply #32 on:** December 04, 2006, 02:46:47 pm »

I had problems logging in this morning with that same error.

Clearing the cookies solved it.

Firefox 1.5.0.8.


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