Problems staying logged in?

[saint]

This is long winded, but I'm hoping it will help people who are not able to stay logged in to the message board fix the problem.  If you want to you can skip to the bottom for the "how-to-fix-it" piece.

The problem is that for one reason or another, the board isn't able to set a cookie properly on your computer.  One thing that was affecting many people was the way I used frames.  The main site and menu on the left reside on www.arcadecontrols.com.  The message board resides on www.arcadecontrols.org.  When you hit the menu on the .com site to get to the message board, it would load the .org based message board in a frame that resided on the .com site.  Because we had one site loaded in the frame of another site, some browsers treated the cookie that the message board tried to set as a third party cookie and blocked it.

I've re-done things now so that hitting the message board link on the .com site loads an entire new page, with menus, frames and message boards all coming from the .org site.  Hence, no more third party cookie problems.  This, at least, is the theory.

--- How-to-fix-it ---

Make sure your computer is allowing cookies!  Cookie blockers, firewalls, browser settings can all block cookies.  Most of the time with these you can specifically allow cookies from a particular web site without altering your default settings for other sites.  Be sure to allow cookies from www.arcadecontrols.org and arcadecontrols.org ...

So, to fix the staying logged in problem if you're still having it, you should delete all cookies relating to www.arcadecontrols.com and www.arcadecontrols.org.  Then load the BYOAC main page, and click the message board link.  Log in to the message board, then try to navigate around the board.  If all's working properly, you shouldn't have any more problems staying logged in.

Browser-specific info:

MOZILLA - Click the Edit menu, Preferences, Privacy & Security.  Click Cookies, and make sure you're allowing cookies (either all cookies, or cookies for originating web site).  Then click the Manage Stored Cookies button.  Scroll through your stored cookies, and delete any arcadecontrols.org or www.arcadecontrols.org cookies.  Close out of that, then OK back to the browser.  Revisit the web site and allow the cookie to be set if prompted (unless you've told it to ask you first it won't prompt).

INTERNET EXPLORER - Click Tools, Internet Options, Privacy.  Make sure your slider is not set any higher than medium.  If you want it higher than medium, you'll need to click the Edit button, enter www.arcadecontrols.org and click the Allow button.  Click OK, then apply.  Next, click the General tab, and click "Delete Cookies" --- WARNING this will delete all cookies on your browser, and will have unknown affect on other web sites, including but not limited to making you log into them again.  If someone knows another way to delete just the www.arcadecontrols.org cookies that info would be appreciated.  A cookie manager presumably would do so.  After deleting the cookies (or just the www.arcadecontrols.org cookies), close out of that, then OK back to the browser.  Revisit the web site and allow the cookie to be set if prompted (unless you've told it to ask you first it won't prompt).

NETSCAPE 4.x - Edit menu, preferences, advanced.  Make sure cookies are not being blocked.  Beyond that I don't know how to wipe out cookies in Netscape 4.x other than using a 3rd party cookie manager.  You are really doing yourself a disservice by still using Netscape 4.x -- it does a poor job of handling tables and is slowing down your browsing process, particularly on the message board.  Consider upgrading to Netscape 6.x, IE, Opera, or Mozilla.

Netscape 6.x - Click the Edit menu, Preferences, Privacy & Security.  Click Cookies, and make sure you're allowing cookies (either all cookies, or cookies for originating web site).  Then click the View Stored Cookies button.  Scroll through your stored cookies, and delete any arcadecontrols.org or www.arcadecontrols.org cookies.  Close out of that, then OK back to the browser.  Revisit the web site and allow the cookie to be set if prompted (unless you've told it to ask you first it won't prompt).

Tom61's addon:
Opera - File, preferences. click privacy. Put a check next to 'Use cookies to trace password protected pages'. Hit apply then OK.

If you were having problems, did this work for you?  Comments/feedback welcomed!  

--- saint

[Hoagie_one]

worked great, thanks

[vitaflo]

For those of you on a Mac (we're fans of the site too!):

IE - Go to Preferences > Cookies.  Locate arcadecontrols.com and arcadecontrols.org cookies, highlight them and click the "Delete" button.

Safari - Go to Preferences > Security.  Click the "Show Cookies" button.  Locate arcadecontrols.com and arcadecontrols.org cookies, highlight them and click the "Remove" button.

Mozilla and Netscape work the same as in Windows above.

[ZippySLC]

I just browse the forums in a new window, without frames.

I found that, while in frames, it would set the cookie, let me navigate into a forum, but as soon as I selected a thread, I would be logged in as "guest."

[tom61]

I just browse the forums in a new window, without frames.

I found that, while in frames, it would set the cookie, let me navigate into a forum, but as soon as I selected a thread, I would be logged in as "guest."

That's odd, we had problems with that earlier, since the menu bar was on arcadecontrols.com, and the board was on arcadecontrols.org, browsers would refuse the cookie since it seemed like another site was using it for tracking. That should be fixed now that the menu goes to arcadecontrols.org when you click Msg Boards...

[johnws]

Fewf. Finally!  
I'm new to the forums and I'm finally staying logged in now. I had the frame problem you were talking about. I just held in SHIFT while clicking the "Msg Board" link on the main page which opens the forums in a new window, and now it's finally keeping me logged in.

My configuration: Windows XP (<b>not</b> SP1), IE 6.0.2600, cookies enabled.

[cw]

Not sure about earlier ver. of explorer but in 6.0 they have an option to enable cookies on single sites that you enter into a list....    click on tools and then internet options click on the privacy tab and at the bottom there is an edit buttom to add a site to let all cookies come in only from the listed sites........

[AlanS17]

Here's how I do it. Bypasses all menus, etc:

When you enter the message board, if a lil picture of an eye with a red warning sign doesn't appear in the bottom right then you're cool and you can go ahead. Otherwise, double click the eye and it will pop up a window with restricted cookies (including those for that site). It's a very short list and BYOAC may be the only item on the list. Right click any one of the listed BYOAC cookies and "Always accept cookies from this site". TADA! It'll work...

By the way, this is for IE.

[Pipercub]

I tried every cookie deleting thing there was and still got locked out. Holding down shift while clicking on the link to the forums, after you delete the cookie, did the trick.

[Veeb0rg]

i just right click the msg board link in the menu bar and open as new window.. that works well..

[Floyd10]

Works well with OPERA.

[Goz]

I have my bookmark for the forum set to http://www.arcadecontrols.org/yabbse/index.php and it works flawlessly in both Mozilla and IE. Since going this route, I've not had any problem staying logged in.

-Goz

[sirwoogie]

Since this should no longer be a problem with the new software, I'm going to unsticky this. The news fader also has a link to this topic, so it can float to the bottom