Slikstik-unit still not delivered.

[Felice]

At least one year ago I ordered and payed the solitaire unit from Slikstik, but I didn't received it yet and I don't have any hope for this anymore.

I already emailed Slikstik numerous times but I never get response.

Can anyone help me?

[Timoe]

What email are you sending to?  They always been really responsive via email to me.  They (sometimes) take a long time to ship but their products are worth it.

[Ninten-doh]

When was the last time you heard from them?  When was the last time you tried contacting them?  Just trying to get a sense of timing. 

I would have gotten Tony Soprano to go visit them in NJ if I had to wait a year for a CP.   

[quarterback]

"At least one year ago" is way too long.   In fact, it's hard to believe that I wouldn't have done a charge back after even a few months.  How/why would you let this run for over a year with no email responses?

[vader]

I'm slightly curious as to why you now picked this time to post this comment.  Just seems a little weird in spite of recent post by SlikStik and/ or competitors were their not seen in the best light at the moment.  You also decide to post almost a year after your order, seems quite switch.








* I neither promote or disparage products from any vendor * ( unless they send me free stuff )

Tim

[vader]

I'm slightly curious as to why you now picked this time to post this comment.  Just seems a little weird in spite of recent post by SlikStik and/ or competitors where their not seen in the best light at the moment.  You also decide to post almost a year after your order, seems quite switch.








* I neither promote or disparage products from any vendor * ( unless they send me free stuff )

Tim

[markrvp]

I'm slightly curious as to why you now picked this time to post this comment.  Just seems a little weird in spite of recent post by SlikStik and/ or competitors were their not seen in the best light at the moment.  You also decide to post almost a year after your order, seems quite switch.








* I neither promote or disparage products from any vendor * ( unless they send me free stuff )

Tim

Probably because he sees that SlikStik is paying attention to the board right now and this appears the only place they might respond to him. 

[vader]

This could be true.....didn't occur to me right away, as you can see buy my mispelling and word structure,  I should have put more thought into my post 

Tim

[Felice]

I payed with VISA at least one year ago but didn't receive anything so what can I do?

I emailed them several times on info@slikstik.com and orderstatus@slikstik.com without response.

[vader]

Unfortunatley,

your probably SOL.  I don't know how long you can go and still do a dispute and reporting to the BBB is usually futile.  All  I can suggest doing is bombarding him with emails and hope and pray for a response.

Tim

[SlikStik Christian]

I find it hard to believe that we would ignore a request for a refund or to cancel a unit order. Se send an email to info@slikstik.com with the details of your order and I will see what happened with it.

[Necro]

I'm sorry, but this seems really really fishy to me.  The guy was posting about buying an X-Arcade back on April 18th of 2005, and buying parts from ponyboy and all in march...one would think he would have posted something about not getting his slikstick before now. :/ 

[RichyRich]

Yeah it stinks,also not replying to this thread speaks volumes.

I had a lost order with Slik Stik and they sorted me out with a replacement in quick time.

[RayB]

Felice, is your email program properly configured so you can get replies? I know sometimes people make typos in their reply settings, which means replies bounce back. Try emailing from another source, like Hotmail, or Gmail...

[Felice]

My email works fine, no problem there.

I checked my PayPal -payments from the past and it showed that I made my payment almost 9 months ago. I emailed SlikStik-Christian yesterday about this and we will see what happens, no answer yet.

[DrewKaree]

Yeah it stinks,also not replying to this thread speaks volumes.

Are you being obtuse on purpose?  Not TWO REPLIES ABOVE YOURS he did.  FTW?  I have my own opinions about the guy, but you not acknowledging HIS reply is the pot calling the kettle black, man.

[patrickl]

Yeah it stinks,also not replying to this thread speaks volumes.

Are you being obtuse on purpose?  Not TWO REPLIES ABOVE YOURS he did.  FTW?  I have my own opinions about the guy, but you not acknowledging HIS reply is the pot calling the kettle black, man.

I think he was talking about Felice not responding after starting the thread, but indeed he did also. Be it 4 messages up from his.

[DrewKaree]

Replied to the thread on the same day, in fact, an hour after the thread was posted. 

I'm just going by what he chose to type in.  His statement was "not replying to this thread"

I can't believe I'm defending Christian, but sheer lunacy and misstatements need to be pointed out for what they are   At least attack the guy based on some factual (and CORRECT) information

[RichyRich]

Yeah it stinks,also not replying to this thread speaks volumes.

Are you being obtuse on purpose?  Not TWO REPLIES ABOVE YOURS he did.  FTW?  I have my own opinions about the guy, but you not acknowledging HIS reply is the pot calling the kettle black, man.

Oops,must of missed it but c'mon who waits a year for something to turn up???

[Comp1demon]

I GOT MY SLIKSTIK TODAY.....

I was slightly dissapointed as the design i discussed over the phone and the product i got were different layouts and my reson for the way i wanted it are explained on my webpage.  

I was told A OK when i hung up.

I have to admit, the stick i got is great workmanship.

Works 100% - Though im still configuring it.

I wish the customer service was better and perhaps they can keep people in the loop more.  Its hard to describe a cutom project, say yes i can do that... get it wrong and not once during the design phase was the design approved by me the buyer.

If there was a ALTERNITIVE in terms of there being ANOTHER SLIKSTIK - I would try them.

If you deal with them for a custom order - get your facts straight before your left in the dark for 10 weeks.

If you are orering an off the line cookie cutter slikstik unit... and don;t mind waiting 4-10 weeks, by all means it is MONEY WELL SPENT.

I got a million and one suggestions to make them more customer friendly and a few suggestions as far as options are concerened.

1. Get a person who's job it is to ALWAYS ANSWER THE PHONE DURING BUSINESS HOURS - If that person can speak fluient slikstik its a +, if not get them to TAKE MESSAGES and perhapos return the call with the right answers with in 24 hrs.

2. Have custom orders approved by the customer before you build it and ship it.  - DOn't leave future customers in the dark for 4-10 weeks.

3. I understand you are busy and build alot of these things, but make sure the specialst on the phone don't make it seem like they are tring to rush the order and options and get the customer off the phone asap. Vonage is only $30 a month for unlimited calls.

4. Email responce times could be faster.

5. Keep people apprised of delays - and why there is a delay - which brings me to a point.. have a SOLID TIME FRAME FOR ALL ORDERS and Make them reasonable. (4 weeks tops)

6. When you answer a question or call and seem 100% sure of that answer, delivery time, status, ect... Try to be accurate, don't tell people 2 more weeks DEFFENTLY then take 4 1/2 weeks before it get to the door.

7. Find a better Webhost - your site is SOOOO SLOW.  I get 20 GIG of web space on a dedicated server full CGI, Script, PHP and other support and 400 GIG of bandwith for 12 months for $150 a year.  Im sure you are paying alot more than that.  MY site is super fast from USA, to UK, to JAPAN, Ect....

8. NOTIFICATION of when an order ships.  - I got no tracking number or notification of it shipping, it just arrived!!! I dont want UPS leaving something like this on my porch.. LIke he did.

9. Offer BYOAC Discounts?  - Not every customer finds you from here. ANd here people are your biggest supports and hates.  Make those haters change their minds

10.  Remember - THE CUSTOMER IS ALWAYS RIGHT


ok - im sure i can think of more later.

AS for options that would be cool to offer customers..

1. Offer a already wired harness for (2) Coin Door or (4) - {QUAD} Coin Door Units.  MAke is so that the 5 wires are already in the IPAC and coming out the hole in the back.  Prevents Customer from having to UN-NECESSARLY open their Slikstik.

2. (should be easy for standard Quad, CO2, figher ECT units... - A bit more work for custom units.) ALL SLIKSTIKS should come with a printout or photo of their stick and little box mappings of what each button press of joystick movenet EQUATES TOO on the Keyboard. - Will save customer loads of time for configuring other emulatos such as ZINC, NES, SNES, ect..  Either that or make it a printout on your website.

3. Offer mounting Brackets for UA2 cabinets since they are the most popular and MAMEROOM links DIRECT TO YOU AND RECOMENDS YOU #1 as a CONTROL PANNEL SOLUTION for their UA2.  (4) wood screws and (4) little L Brackets dont do it.  Im sure you can incoporate the SLIKSTIK Mounting solution as an ADD ON KIT for a UA2 Cabinet.  OR work with Mameroom to make one.

4. Encourage Local pickup.  I would have gladly drove 37 miles to pick up my slikstik.. But give the pickup customer some incentive.... (Simple free upgrade or a 5% discount or something)  Saves you alot of money on BOXING AND STYRAFOME <-sp........ I know how much that stuff can cost.  Also as a suggestion, since traffic in the Tristate area sucks.   Offer Late night pickup on a designated day once a week.  Im sure there is one day a week you work into the wee hours of the morning. How nice it would be for a customer to FLY 40 miles in 40 minutes in the tristate area from say 11pm - 2am on a designated night during the week or even once every (2) weeks have one night for LATE PICKUP.

5.  Instuction Manuals in the box, For those of us who don't wanna read websites.  Even if you charge $1.99 for a printed instruction manual - It would be worth it.

6. Easy open cases.  Perhaps an option for hinged or hood like slikstiks. Instead of taking all those screws out the bottom.  How hard can it be?  I've seen it done a ton of time here by skilled end user/builders.

Ill come up with more later for ya.

Night,
C1D

[DrewKaree]

Oops,must of missed it but c'mon who waits a year for something to turn up???

I guess that's the exact point that should be addressed.  Who DOES wait a year for something to turn up? 

It seems that 3 months is the turnaround time for a CP.  I'd have been on the PHONE with them instead of sending an e-mail, especially if the costs are even HALF of what Comp1Demon paid for his unit.

At around six months, there's NO WAY I wouldn't have been on the phone with them AT LEAST once a week, if not more.  He'd have moved my crap to the front of the line simply to get rid of the calls! 

There's no excuse for this much time to have passed, but the blame is shared at LEAST equally.  In my mind, the blame lies more with someone who is willing to accept treatment such as this with nothing more than a "please Mr Sir, I can't be bothered to call you after sending you tens of tens of dollars" e-mail.  It's simply inexcuseable behavior from the buyer as well.

[Fozzy The Bear]

There are just way too many horror stories on this forum, of items not delivered when prommised, items delayed, items delivered that are wrong, emails not answered, telephone calls ignored.

We simply don't hear this about the other major vendors.

The product may be nice, but the rest of the business is clearly not properly organised.... Draw your own conclusions.

Best Regards,
Julian (Fozzy The Bear)

[RichyRich]

Yeah me too Drew,even if it was a $10 item nevermind $100's.Its the principle of the matter.

  It's also the timing of the post with whats gone on the last week that makes it even more suspect.Personally, I think Slikstik has had some uncalled for posts this week,okay ,maybe Christian went a bit to far in defending his product but I can understand why he felt he had to.With this being a relitivly small community I don't think we should alienate any of the vendors who do a much needed job for most of us.
I hope there's enough room for all to prosper as it can only benefit us all.

Thats all I want to say on the matter because I dont think this thread warrants being bumped all the time.

Regards Rich

[patrickl]

Replied to the thread on the same day, in fact, an hour after the thread was posted. 

I'm just going by what he chose to type in.  His statement was "not replying to this thread"

I can't believe I'm defending Christian, but sheer lunacy and misstatements need to be pointed out for what they are   At least attack the guy based on some factual (and CORRECT) information

He (RichyRich) was not attacking Christian, but the starter of the thread. Lets clean up that bit of misinformation yes.

[RichyRich]

Patrickl,you're right.I thought he had not responded to his initial statement but he had so sorry for that.

[Xam]

I too am somewhat suspicious about the authenticity of the claims made in this thread. I'm not a fan of Christians/SS either...but I do work in a retail environment. That being said...the customer has a responsibility to bring up disputes in a timely manner. If the dispute cannot be resolved between the 2 parties, then an attorney can usually resolve it for them. A word of advice though...before mentioning an attorney do all you can to resolve it, once an attorney is mentioned you will find the retailer (SS in this case) will refer the matter to theor attorney and not deal with you on a personal basis...a very wise move.

Xam

[patrickl]

Patrickl,you're right.I thought he had not responded to his initial statement but he had so sorry for that.

No probs, but Drew seemed to think you were talking about Christian. Tried to clear that mistake up, but it was harder than I thought.

[Arcades R Fun]

Something is not quite kosher here. I have always received a response via e-mail from SlikStik. I even called them up on the phone once and got a live person 1st try! (Their number is listed in the site). If you call them and get a recording they will call back.

[hypernova]

The product may be nice, but the rest of the business is clearly not properly organised.... Draw your own conclusions.

So then why is your post full of negativity?  You tell us to draw our own conclusions, yet focus on the negative.

Sure, EVERY single company screws up.  And generally that's all you ever hear about.  Every once in awhile, you'll hear praise, but for the most part, the only publicity a company gets is bad publicity.  Not only because the people have a little bad luck, but because they repeat their stories everywhere they go over and over and over again.

That being said.  I bought some pear top sticks and a tornado from slikstik.  I've been happy with everything so far.  THE ONLY PROBLEM I had was the (IMO) outrageous shipping charges.  But that seems to be the norm anymore with online shopping.  ESPECIALLY eBay.

Fozzy, if you're going to tell us to draw our own conclusions, don't fill your post with biased information.

[Fozzy The Bear]

The product may be nice, but the rest of the business is clearly not properly organised.... Draw your own conclusions.

So then why is your post full of negativity?  You tell us to draw our own conclusions, yet focus on the negative.

Sure, EVERY single company screws up.  And generally that's all you ever hear about.  

Fozzy, if you're going to tell us to draw our own conclusions, don't fill your post with biased information.

Lets straighten that one out shall we.....  My post was NOT biased at all.  No more than your posts are biased.  Just because you don't like my opinion and it doesn't agree with yours doesn't make it biased.

As I said... Take the information in this forum as a whole NOT what I have to say on the issue, and draw your own conclusions.

I don't see the same numbers of complaints about poor service from:
Andy, Ultimark...
Randy, Groovy Game Gear....
Or several other suppliers....
In fact you vary rarely see any complaints about those companies.

I do see numerous complaints about late delivery, wrong items delivered, lack of response for this particular company. I don't need to be negative about them. The number of complaints they generate on here does that. I'll post a list of links to the relevant threads if you want....Whether this particular thread is genuine or not .

If this prompts them to get their act into gear and spend more time taking care of their customers and less time on here slinging mud at their competitors then all well and good.

Best Regards,
Julian (Fozzy The Bear)

[RayB]

I guess that's the exact point that should be addressed.  Who DOES wait a year for something to turn up? 

Amazing how people will take what someone says as fact and then continue to perpetuate it. He or She (Felice) said a year at first, then later said it was 9 months.

It's still a long time, but why continue to discuss it as "a year"??

PS: All those suggestions for better service are great, but you know this business is probably barely profitable to sustain even ONE PERSON.

[DrewKaree]

I believe with the prices that have been claimed this COULDN'T sustain someone.  Taking in $1000 every three months AT BEST isn't a primary job, and it's certainly not SS'



9 months certainly isn't a year, but it's still 6 months beyond what seems to be the normal timeframe for these things to be cranked out by the company.  Adding an additional 3 months onto a timeframe that is already triple what normal procedure dictates is irrelevant.  Change all the references to "a year" to read "9 months".  Does it make it any less ridiculous?  Of course not  

I have no idea why the straining at gnats, but whatever.

[RayB]

No but it tells me that if the original poster could exagerate "one year" then they could also be exagerrating "9 months".

In my business I tell people "2 to 4 weeks for delivery" and often have these idiots contact me "I didn't get my order! Where's my order! It's been a month!". Then I check the EXACT dates involved and it ends up that it's only 14 days or something like that.

Or for that matter, I process the order, send it off, then later after they contact me all angry, we find out they provided an old address, or made a typo in their contact info. There's so many things that can go wrong, and half the time (no, more than half the time) it's the customer's own fault.

So I'm just saying, we should take people's claims with a grain of salt.

[whatzcrackn]

At least one year ago I ordered and payed the solitaire unit from Slikstik, but I didn't received it yet and I don't have any hope for this anymore.

I already emailed Slikstik numerous times but I never get response.

Can anyone help me?

I can help,  well it started about a year ago.  This mailman knocked on my door and gave me a package.  It was a big, nice and well packaged box.  First thought was I didnt bid on anything...  Then I saw it was from Slikstik, so I opened it?  And boy was I surprised..........  A BRAND NEW... yes you got Solitarie Unit!!!!!

The funniest thing is I never paid for it and they sent me an invoice saying paid in full!!!  Could it be the owner of this unit is now speaking up after a year?

Wow, dude I may have your order

This is too mind blowin....need to think........... 

Well I guess I should atleast say thx dude..........And I am in need of some Electric Ice buttons (about 25) and two 49 way sticks..........Soo I will let you know in a year if i got them or I guess you will see the bill

[hypernova]

Lets straighten that one out shall we.....  My post was NOT biased at all.  No more than your posts are biased.  Just because you don't like my opinion and it doesn't agree with yours doesn't make it biased.

As I said... Take the information in this forum as a whole NOT what I have to say on the issue, and draw your own conclusions.

I don't see the same numbers of complaints about poor service from:
Andy, Ultimark...
Randy, Groovy Game Gear....
Or several other suppliers....
In fact you vary rarely see any complaints about those companies.

I do see numerous complaints about late delivery, wrong items delivered, lack of response for this particular company. I don't need to be negative about them. The number of complaints they generate on here does that. I'll post a list of links to the relevant threads if you want....Whether this particular thread is genuine or not .

If this prompts them to get their act into gear and spend more time taking care of their customers and less time on here slinging mud at their competitors then all well and good.

Best Regards,
Julian (Fozzy The Bear)

1.  My posts are not biased.  I don't know how you inferred that.  Unless you surmised that from the fact that I didn't have a problem when I ordered from SlikStik.  Which is partially my point.  You don't see thread after thread praising SlikStik after successful transactions.  Or Randy.  Or Ponyboy.  Or anyone, because it's generally wasted space.  There might be some praises here and there within threads, because obviously it's not "new topic worthy."  However, you will see threads pop up here and there complaining about products and/or services from company A and company B.
I will agree with you that there are more complaints about SlikStik than anyone else, so that is a problem, and I hope they realize it, and consequently strive to fix it.
2.  Neither did I say I didn't like your opinion.  All I said was that your post was almost entirely one sided, with a seemingly suggestive "draw your own conclusions."  It just seems as though you had a hidden agenda to promote their competitors, albeit nobody in particular.  Which it seems wasn't your intention as you've stated, so I respect your opinion as well as anyone else's on here.

spend...less time on here slinging mud at their competitors

I definitely agree with you there.

4. Encourage Local pickup.  I would have gladly drove 37 miles to pick up my slikstik.. But give the pickup customer some incentive.... (Simple free upgrade or a 5% discount or something)

How about just eliminating shipping/handling charges?  That's pretty darned good incentive right there.  Especially on any larger items.
I'd like to know a single company that offers MORE if you pick up an item rather than have them ship it to you.

Offer Late night pickup on a designated day once a week.

Now that's just not a feasible option for any company.  So many issues.  Major security/safety issues.  Robbery anyone?  That alone is reason enough to discard that possibility.  Plus not to mention people saying they're coming, then not showing up, or showing up much later.  Working in shipping/receiving teaches you that.  Trucks say they'll be there in five minutes and you're waiting to go home, and they don't arrive until 40 minutes later for no apparent reason other than they were straight-up lying to you so they could make the pickup on the day they were supposed to.  And on rare occasions, waiting even longer, finally giving up and going home because you ain't waiting a damn minute longer.

I dont want UPS leaving something like this on my porch.. LIke he did.

Well, not to take this suggestion out of context, but unless you want extra options added to your delivery like signature required, any and all carriers will do this AFAIK.  UPS, DHL, USPS, FedEx.

9. Offer BYOAC Discounts?  - Not every customer finds you from here.

Probably not possible.  While not every customer, maybe a good portion of them do come from here, and offering them all a discount may make profit margins plummet.  That's also assuming the "others" don't get wind of said discount from around the web and use it.

Pretty much the rest of your suggestions I'm surprised SlikStik isn't already doing, and if they aren't, they darn well should be.

Maybe I was a lucky customer?  Nah.  They aren't in business this long by screwing up all the time.  Maybe they're in a bad spell or something.  Lots of new hirees recently?

[Fozzy The Bear]

1.  My posts are not biased.  I don't know how you inferred that. 

I didn't .... I said my posts were no more biased than yours are.  The inference you made for yourself.

I will agree with you that there are more complaints about SlikStik than anyone else, so that is a problem, and I hope they realize it, and consequently strive to fix it.

Glad to see we agree on that...  That was the point I made anyway. That they need to get their customer service sorted out. Which is why at the moment, there is no way that I would even consider buying from them.

It just seems as though you had a hidden agenda to promote their competitors, albeit nobody in particular.  Which it seems wasn't your intention as you've stated, so I respect your opinion as well as anyone else's on here.

Just as I respect yours.... You're perfectly entitled to express it, even if I don't always agree with you. I'm always open to be persuaded that I should change my view.

spend...less time on here slinging mud at their competitors
I definitely agree with you there.

Glad to see that we both find that behavior on here distasteful and to be honest extremely unprofessional. Another reason why they won't see any of my money, at least until that changes.

Best Regards,
Julian (Fozzy The Bear)

[hypernova]

I said my posts were no more biased than yours are.

Ahh...amazing how sometimes the brain blocks/deletes part of a sentence from memory, even if you're staring right at it...Me no brain worky right.

[Xiaou2]

 


 This poster is probably full of crap.   Simply another Vendor thats impersonating himself as a customer thats been wronged... in an attemp to trash the other vendors rep.

 Sadly, Im also guessing the same vendor is helping add fuel to the fire, by disguising himself as one or more  non vendor User ID's.