VMJ Forums Down

[scorpio1968]

I have been watching the VMJ forums for a week now due to problems I have been having with the product.  In the past week I have noticed many complaints about the prouct and the support.  In the past few days there have been many post about poor service and people requesting their money back.  Today I noticed that the forum pages are down.  This is yet another great example of the lack of support of their product.  I guess they did not like what people had to say about their product so they shut them down.

It could be just a technical problem but I doubt it.

Scorpio

[Barry Barcrest]

I have been on here for a couple of months now and i have yet to hear anyhitng good about the product so it's not surprising really. Seems as soon as people start charging for their software they sit back and spend less time on the product and more time getting the money in. 

[messiah]

Wouldnt suprise me if they took it down on purpose. VMJ had the potential to be "THE BEST" Jukebox program. The look and feel of it was perfect, even its functions were perfect. BUT it wasnt stable and since i bought it it never really has been improved so far as stability. Errors and crashes were plentiful and often random, it made it all but unusable as a stand alone jukebox.  I had hoped that it would be improved along the way after I bought it, but its has slowly died a painful death.

The last 12 months or so the forums are just full of negative comments and angry customers......I gave up many months ago and went to SK jukebox.....free and stable.....now all i gotta do is convince the author to support video and I have got all i need

[digitaldj]

I have to agree video would be nice!

I am not here to make excusses for Digital Innovations and agree with alot of the complaints. I have stayed in touch with the people at Digital Innovations and actually see one person at a bank that i goto to do my banking. I will talk with him and voice some concerns and find out what is actually going on. I feel that if they were able to bring on another programmer and get the software stable first then add features it would be some good software. VMJ is the reason i decided to build a jukebox in the first place. I do know there has been some family health and business problems and i think they have got overloaded with responsibilities and Digital Innovations has suffered. I have always supported VMJ and yes it has really been tough for me also and I too have been using SK Jukebox. SK Jukebox is a fantastic program and I commend SK for the program.

MERRY CHRISTMAS TO ALL!
Jukeman

[Barry Barcrest]

Sorry but that just sounds like an excuse, i work full time and i still manage to fix more bugs and add more features than VMJ does? I am just a one man band coding in my spare time and believe me there is not much spare time what with going the pub etc.... Seems to me VMJ is now a dead product. If i was charging for FREEBOX you can rest assured i would be ploughing a lot more time and effort in.

UPDATE:
I can't even access their site at all now...

[VMJ Team]

Don't even know where to start.

I guess I'll begin with the obvious...I'm in agreement with many of the users (or previous users) of VMJ that have experience problems.  I too am not satisfied with where VMJ is at compared to where it was headed. 

Originally, VMJ was simply a program written specifically for my wife's jukebox that I built.  Version 5.7

After making VMJ shareware....there was ALOT of feature requests from users.   After a few updates...6.2 was born.  This was a completely stable version that worked on every system and every windows platform.

Then more and more feature requests....if anyone supporting VMJ has been around since 5.7 or 6.2...they can verify that if a feature request was made, the next day (if not the same day), that feature was implimented.  I did my best to accomodate each and every request...big or small.  Like to see that kind of response from any other software company (or author).

VMJ quickly became unstable due to a combination of switching audio engines and taking advantage of video and dual monitor support.   Being completely vested in the latest version...the only options were to completely rewrite VMJ and encorporate the features that everyone requests, or revert back to the 6.2 version.

Add to the problems with version stability (because having a program run on all versions of windows the same way would be just too easy), we added a digital registration system from a third party that created all kinds of problems.

Now that we are very close to having most of the "stability" problems worked out, unfortunately, we have received too much negative "spouting" in the vmj message boards.  And I had enough.

We (actually, I ) shut down the support forums on VMJ.com because of several reasons...first and foremost, people constantly reported support issues (and then immediately after), posted that there was a lack of support...I'm sorry to those that posted these and has to experience a lack of support...but read the directions is all I have to say to them.  We created an entire page just for the sole purpose of people asking support questions, informing us of bugs, feature request....or just spouting off to us about their problems.  Instead, users posted support issues in the forums and sent emails....well, the forums are not monitored daily and our email filters prevented many emails from going through....thus the reason for the support page.

Each and every post from a user stating a "lack of support" did not follow the directions posted on the site for requesting support, and part of me really doesn't care.  So when they spout off in the forums and post links to other software...I don't have the desire to pretend that the "customer is always right".  I'm human like everyone else...stand and support my product...as all of the people who requested support using the provided methods can testify.  If someone out there has requested support using the support page on VMJ and still has an outstanding issue, please let me know.  Because to the best of my knowledge...just like every single feature request we receive...the support issues have been fixed, worked-around, or at least acknowledge and will be corrected shortly.

The thing that I have to say that may seem derogatory to most of these people who have nothing better to do than spout off because they do not understand the meaning of a "support request form"....the "try before you buy" ...there's a reason for that.  If you bought and upgraded and the upgrade "don't work"...go back to what did.  If you overwrote it...I apoligize, but not saving a copy of something you paid money is nobody's fault but yours.

Again, I hear all of these stability issues and support issues....but no specifics.  At this point, I don't think anyone cares about what didn't work in the past...but what people "claim" doesn't work now.  Please download the latest verison and clue me in on what doesn't work the way you "think" it should.  I'll be more than happy to fix it (provided you use the support page to post your inquiry). 

[scorpio1968]

I have actually follwed the directions!  I did get responses but they were unsatisfactory.  I was told to upgrade to the new version and thats when things went south.  I am running Version 6.2.6 on XP flawlessly.  All I wanted was to be able to install this version on my new pc for a stand alone jukebox.  I did save version 6.2.6 to disk but the registration code no longer works. 

I think most VMJ users are fairly intelligent and can follow the directions on the support page so this babble about following directions is garbage.  To me it is excuses and only excuses.  If you actually read the posts people made they are complaining that they contacted support and got no response.

In closing I ask if the software is as unstable as you admit why are you still selling it?  People really get angry when they pay for something that does not work.  I find it to be extremely annoying to hear that you are aware of all these problems, but are willing to still take peoples money.  Cybercrook I say!

[Barry Barcrest]

Don't even know where to start.

Bug fixing would be a start, oh yeah and opening your forums back up...

I guess I'll begin with the obvious...I'm in agreement with many of the users (or previous users) of VMJ that have experience problems.

[messiah]

Don't even know where to start.

After making VMJ shareware....there was ALOT of feature requests from users.   After a few updates...6.2 was born.  This was a completely stable version that worked on every system and every windows platform.

Well Im sorry to say Cyber that this is just not the case. I had problems from the start with 6.2, and communicated this to you via the forums and email (I can dig up copies of this if you wish). Some of my mp3's played and some didnt....the problem was weird as it would occur randomly with songs ripped from alubms. Same bitrate, same ripper and all ripped one after the other, but some would play and some wouldnt. Tested this on 2 machines, and one of them I even installed windows fresh. I actually got an email from you to move to the 7beta to try and fix my problem.

Yes it was fixed......but many other things were broken, i kept getting errors and crashes and admit you were helpful in the beggining, and promised the problems to be fixed in later versions......unfortunatley they did not. I did lose faith in the product and have moved on. I would move back to VMJ in a flash if you could assure me it works.

I do take some offence at you blaming the users, at least some of us, who did the right thing and email you, and the fact that support issues went unanswered/unsolved for long periods of time , where else can you turn when the developers cannot fix your problem. Do you really blame them for the frustrated posts. On the other hand i see that some users did have short fuses when it wouldnt work......this is what happens when people pay for a "broken" product.

I hope you dont take this personally but I dont think you should blame the users for a product that has had so many flaws over so many versions. If the product is not working, Pull it off sale and keep it as a beta until it works.

[DrewKaree]

Add to the problems with version stability (because having a program run on all versions of windows the same way would be just too easy), we added a digital registration system from a third party that created all kinds of problems.

I was very close to purchasing your software.  Thankfully, seeing how your crack "registration" system worked, or more accurately, DID NOT work, convinced me that if you couldn't figure out how to handle problems with paid users registering your software, you certainly weren't going to be fixing your software anytime soon either, since you made it abundantly clear that protecting your cash flow was the more important thing at that time.

The bad feelings you've created around here are your own doing, plain and simple.  Until you stop blaming everyone else for problems with YOUR product, you'll continue to keep people away.

I wrote to you following your "guidelines" requesting information on something that was a key to me in deciding whether or not to purchase your software.  This was while I was still assuming as you STILL are that people just weren't "RTFM".  I'm STILL waiting for a reply, and quite frankly, don't care for an answer anymore.

I'm sorry to those that posted these and has to experience a lack of support...but read the directions is all I have to say to them.

There is no "but".  Support is just that.  Support.  Support DOES NOT consist of telling someone to read the directions.  It's an ignorant cop out that insults everyone by demonstrating exactly what the perceptions were regarding your attitude towards "support".  Large numbers of people became dissatisfied with your product because you demonstrated that payment for your product resulted in extremely poor support. 

Your arrogant attitude also shows up in your "I'm sorry, but not saving a copy is no one's fault but yours".  That's ---That which is odiferous and causeth plants to grow---.  Period.  You've just stated that you're NOT sorry.  You state that something's our fault because we should have done things different because we paid money for it, but turn around and act as innocent as the wind-driven snow when people get ANGRY for something they paid for not working as it should.

You can't have it both ways. 

Why NOW do you want to hear about specific issues?  This CERTAINLY isn't the "approved method" to take to find out about them.  Try reading those e-mails and replying to the senders.  Are you short on cash and need to stimulate sales, so you need to APPEAR to care?  You've done nothing here to convince a whole lot of people that you DO, since it's our fault for not being able to figure out your product, and that you won't give us all the big F-U once you have our money in hand.

I'm not willing to call you a crook, but you're certainly one of the shadiest "business people" I've ever come across, and you've done nothing but solidify that view in the minds of countless numbers of people by coming here and blaming them for YOUR problems.  A HEARTFELT "sorry" generally comes with some hint of humilty, not an attached list of why it's not all your fault.

Stop putting more of your head up your ass and try to grasp that last point.  I've had people on the streets offer to sell me a "Rolecks" that didn't insult my intelligence the way your ass hat post has.

[SteveS]

I used VMJ (until yesterday) when it was sold @ 19.99 with lifetime free updates.  I loved the product so much I built a dedicated Jukebox and purchased a second license for my workstation in my office.  It was (and still is) a HUGE hit at our parties.

The problem wth VMJ is that it tries to be all things to all people instead of being Jukebox software.  Now it's unstable and I can't get an upgrade from the site even if I wanted to.  I think it's ---That which is odiferous and causeth plants to grow--- to be charged for software that doesn't work and of course I can't go back to version 6 when it was somewhat stable because the license is so screwed up.

So screw it.  I found this forum yesterday, read a post listing all available jukebox software and found SK JUKEBOX - http://www.salmonking.emuchrist.org/

If you want something like VMJ but stable, try it.  It's free but I sent the author $25 because it's so perfect.  I'll probably send more after I use it for a while.  I wanted software to display and play my songs in a Jukebox and this does every single freaking thing I need and does it FAST!  Play with it for an hour and I think you will be very happy. 


my 2 cents

Steve Sluder

[JackTucky]

I ALMOST purchased VMJ too.  Decided to wait a bit after reading the forums.  Best decision ever.

SK came out soon after, and it's awesome.

I've tried to use barcrests, but I just can't get it to work for some reason.  I want to mess with it some more once I get a touchscreen working.

Art

[Barry Barcrest]

I ALMOST purchased VMJ too.

[JackTucky]

Let me know what problems you are having and i will do my best to get you up and running. You will need to grab the latest version, however i am going to release another version tonight to tidy up a few things so the 1024x768 resolution looks better. As far as i am aware there are no issues that should prevent you from running the jukebox using the current release. You can always catch me on MSN barcrest@hotmail.com if you want LIVE support.

I know you're great at support.  I didn't want to waste your time yet.  I can't even get the music library to load.  I'm using a USB Drive for my music.

Art

[Barry Barcrest]

Sorry about the thred hijack... Jacktucky i did PM you, drop me a mail or catch me on MSN and i will talk you through setting it up. It shouldn't matter you are using a USB drive you should still be able to point the config.exe to it and build the database.

[VMJ Team]

Again, there are some pretty long winded gripes in here, but no SPECIFIC bugs or probems with VMJ.  Is this a personal grudge or something?  Can someone tell me what all the unstability problems are?  Can someone tell me what bugs they are experiencing...or do you all have support issues on the brain. 

Frankly, between barcrest shamelessly plugging his own software and other's still griping about not following the directions set forth for requesting support (arrogant or not)...I still have yet to hear a legitamite program problem in this forum. 

So again, I challenge users to download the latest version of VMJ and report LEGITAMITE PROGRAM BUGS/PROBLEMS...not {He didn't respond to my email, you guy's suck!!}.

I'm still willing to bet that the very next comment in this thread isn't related to a specific VMJ bug/problem in the latest version...but merely flame bait!

One more final time since many people here apparantly have a hard time following directions.

1) Download the latest version of VMJ
2) Install latest version of VMJ
3) Run demo version of VMJ
4) Find and report bugs/problems with VMJ

This really is very simple...find a bug, report a bug...fix a bug. 

[Barry Barcrest]

Frankly, between barcrest shamelessly plugging his own software and other's still griping about not following the directions set forth for requesting support (arrogant or not)...I still have yet to hear a legitamite program problem in this forum. 

Hmm lets look at that bit shall we? I only brought up my software in response to what was said. The first mention was in reponse to the excuses about you being over worked and i used it as an example. The second time was a comparision with your sob story about how hard it was working on your jukebox software with all the bugs etc. Neither one was a direct plug and even if it was what am i making out of it? Beans.. It's free, if it was commercial then fair enough you would have cause to moan. Which ever program is better can be judged by users, i am sure they can make their own minds.

[DrewKaree]

Again, there are some pretty long winded gripes in here, but no SPECIFIC bugs or probems with VMJ.  Is this a personal grudge or something?  Can someone tell me what all the unstability problems are?  Can someone tell me what bugs they are experiencing...or do you all have support issues on the brain. 

Frankly, between barcrest shamelessly plugging his own software and other's still griping about not following the directions set forth for requesting support (arrogant or not)...I still have yet to hear a legitamite program problem in this forum. 

Your problems go WAY beyond your software.  Your specific problems are in how you chose (and continue to choose) to deal with people who give you money for your product.  Your further whinging that "no one follows directions" is contradicted by several people here, a fact which you continue to ignore, much like you continued to ignore your current and potential customers, and how you admittedly tried to stifle the growing roar of discontent with your product, firstly, and your attitude towards how things should be handled, second, by shutting down your forums.

You are hands down the worst figurehead and "promoter" of a product I have ever dealt with here, and I welcome every response you have, since you can't seem to get out of your own way to demonstrate how folks will likely end up being treated by you and your company. 

I'm surprised you haven't threatened to sue people here yet.  Or should I say "again"?

[VMJ Team]

Again, more gripes about ANYTHING but bugs or problems....if you have a problems with me...that's fine (I really do not care).  These forums typically generate more flame bait than anything productive...How many times have we been HERE before?

Again, I challenge those whininers to stand behind their critism and point out why VMJ (not me or how I choose to deal with people) is or is not what you are saying about it.

Just for the record, we all are promoting VMJ in these forums as we speak.  People will either choose to use VMJ or not use VMJ on it's merit alone.   And the hits VMJ.com has received (along with sales) always spikes as long as their is gossip in here.  People are curious, try VMJ for themselves...and if they like it, they buy it...that's one of the reason I keep replying to these content unrelated posts...to keep the thread active and to get more curious visitors....

Since I've challenged those whininers to back their accusations with specific problems with VMJ without any intelligent response...it goes assumed that slamming VMJ is just a cheap way to promote their own (or other's) software.

Again...I've laid down the challenge...are you just going to try to think of clever ways of "flaming" VMJ or me...or are you going to stand behind your acusations with facts? 

We'll see what the very next post has to offer.

[DrewKaree]

For those of you considering shelling out your hard-earned money for something that is demonstrably problematic to the point that its seller above felt the need to shut his forums down to quiet the people who voiced problems, concerns, and questions about the product and owners, I'd recommend you go back and look at CyberPunk's attitude towards dealing with people.

Your money is better spent on an equally useful product....wait, that's right, it's FREE.

Hit this link to try SK Jukebox. [romsite link redacted]

The creator of SK Jukebox, as well as many of the other Jukebox creators here, are more than helpful, willing to implement if possible whatever feature you may require, clearly have no Napoleon complex as to how "support requests" are "required" to be submitted in order to have bug fixes addressed, and have many loyal members of this site who have no financial stake in the product who can and are willing to help you in setting up your juke. 

Comparing the two side-by-side and taking into account CyberPunk's demonstrated customer skills, I'm confident, will make the decision an easy one for you.

[NinjaEpisode]

Hey, what's a "whininer"? 

[VMJ Team]

As expected...more flame bait.  No real backup to critism.

Is anyone up to the challenge?  Or are we going to keep doing this dance?

BTW.  I'm sorry if I didn't treat you right...suck it up!  You'll meet many more intolerable people in your life.

[JackTucky]

The real facts are there are lots of unhappy users.  You are unable or unwilling to help them.  Coming here and accusing everyone of being whiny users proves to me that you don't care.

Anyone who looks at this site, and this thread in particular, that still goes and purchases your product might be crazy.

I'm relieved I didn't buy your product.  I had the older version bomb out on me, and I thought, hmm, maybe if I purchase and upgrade, it will work.  I procrastinated, and found FREE SK jukebox.

JackTucky

[VMJ Team]

The real facts are there are lots of unhappy users.  You are unable or unwilling to help them.  Coming here and accusing everyone of being whiny users proves to me that you don't care.

I do care, and I AM willing to help them...that is why I need to know what the problem(s) are...I have YET to hear a problem that needs to be fixed...only trash talk by disgruntled people/users.

Let me know a problem...AND I WILL FIX IT!!!  But noone wants to tell me what the problem is...only support this, or support that, blah, blah ,blah...

People, if there is a problem...be mature about it and let me know about it...don't cry about it in the forums...let's fix it.

Again...tell me a problem, not a sob story.

[JackTucky]

So drew never told you his problems?  Drew has said he followed the rules in posting problems.

Drew, FTW?   

Jacktucky

[Ghoward]

The real facts are there are lots of unhappy users.  You are unable or unwilling to help them.  Coming here and accusing everyone of being whiny users proves to me that you don't care.

I do care, and I AM willing to help them...that is why I need to know what the problem(s) are...I have YET to hear a problem that needs to be fixed...only trash talk by disgruntled people/users.

Let me know a problem...AND I WILL FIX IT!!!  But noone wants to tell me what the problem is...only support this, or support that, blah, blah ,blah...

People, if there is a problem...be mature about it and let me know about it...don't cry about it in the forums...let's fix it.

Again...tell me a problem, not a sob story.

Hey give him a chance to fix it. I did buy VMJ too but no longer use it SK is much better for me anyway. However I would try it again if it was improved.

Having said that he shouldnt have took down his forums down.

Gary

[DrewKaree]

So drew never told you his problems?  Drew has said he followed the rules in posting problems.

Drew, FTW?   

Jacktucky

Questions he should clearly have in his possession, but naturally, he can claim he never saw them or lost them in some forum or software move.  That's the ---That which is odiferous and causeth plants to grow--- move he's pulling in acting as if he doesn't have anything.  WE are the dopes, but HE can fall back on "I never saw it" and shrug his shoulders.

1.  Make it work with Windows 98.  Your solution given to EVERYONE was "upgrade to XP, I can't keep working with old products".  Numerous errors and random shutdowns HAVE NOT been fixed.  You've been notified of MANY of them on your forums, and have refused to address this.

2.  Random DLL shutdowns WITH XP.  You HAVE at least 2 reports of this from me alone.  I wasn't the only one either.

3.  Downgrading WAS NOT possible when errors with the upgrade YOU RECOMMENDED everyone to do caused faulty installs due to poor instruction on your part.  This WASN'T isolated to one or two people either.  You also refused, with your same piss-poor attitude and stated admission in this thread, to do anything about putting the older version back up because "you should have made a copy or still have your copy of the older version".

Not to mention a question STILL unanswered about being unable to test out the skinning capabilities of your program because that's NOT something that was possible to test with the demo.  DEMO, as in "demonstration of the capabilities of your software, and an unanswered question as to what you've done to remedy the problem with the TERRIBLE registration process and inability to use your software until you get around to answering that person's e-mail and solving it for them.  It was ROUTINE to see you tell someone "I'll get to that as quickly as possible and "throw the switch" so your software you paid for and downloaded 3 days ago MIGHT be able to be used by you"



All this was sent to you, and I'm still waiting for a reply to those questions.  I don't even REMEMBER how long ago I turned my back on your software due to your refusal to address these.

I have SEEN your inability to grasp the fact that people are pissed at you for your sh!tty attitude, and how you CONTINUE to act as if the people talking to you here are the ones to blame, and how you simply can't be bothered and are more concerned with talking down to those you think have no clue.  That, asshat, is the icing on the cake as to why you receive the complaints that you do.  You clearly don't care, and I thank you for letting everyone see what so many people before me have seen.

Lastly, since you're so "dedicated" to fixing these problems all of a sudden (money crunch?  Need cash fast?), when are you finally going to get the BALLS to open YOUR forums up again instead of whoring your product out here to us dumb-dumb-dumbies here who "can't seem to follow directions". 

Anyone contemplating giving you one thin dime is a fool to do so until you show enough bravery to re-open your forums and face the music for what you've brought upon yourself.  Go pick up SK Jukebox if you're looking for something along the lines of this clown's software.  It's free, it has everything his software does (the video capabilities in his software was SERIOUSLY buggy.  I'd tell you to check his forums but....), the writer of SK Jukebox is a member here that is always available - you only need to look at his software's thread to see this, and, it WORKS with Windows 98.

SK Jukebox - it's everything CyberPunk wished his software could be

[SteveS]

CyberPunk,

1. I have a 750 Cds, about 7500 songs.  Your software can't handle more than 500 songs or so.  When I choose song 45001, it plays 44901 or 45101. 

2. I tried to update to the latest version a few weeks ago, followed the instructions but the e-mail with the reg code never came.  I e-mailed you several times but no luck.  It's impossible for a paid user to get an update.

3. Adding CDS never seems to work over a network.  The program locks up. 

4. More, but why bother.

You said:

"People, if there is a problem...be mature about it and let me know about it...don't cry about it in the forums...let's fix it." 

The day you charged for the software is the day YOU suck it up, not me.  I'm the customer and if you can't fix the problems then I need my money back or a version that works.  If it was free I would agree with you but it's not. 

What is wrong with you?  Are the problems listed in the forums in a language you don't understand?   I think you really don't want to take the time to figure out the bugs so you come up with some goofy bug reporting system. 

But it's all good because your lack of support and treating me (the customer) like ---steaming pile of meadow muffin--- made me look elsewhere.  After using VMJ for 2 years or more I switched to SK Jukebox.  It does everything VMJ does but much, much faster and easier.

Thank you for making me a very happy SK Jukebox user.  If you want a challenge of your own why don't you return some of money I paid for 2 licenses.  I'll be sure to notify this board if you do.

Steve S

[VMJ Team]

Well, again...these problems (specifically the ones with windows 98) have all been resolved with the latest version...

I am hearing plenty of previous problems...which I do apoligize for.

However, the challenge still stands to download the LATEST version and let me know the problems to fix.

And I will still stand by this...if a problem was sent through the support page, then I responded to it...no if's, and's, or but's.  If you posted a problem, or emailed a problem....chances are that I never saw it.

Not that I don't care, but I simply don't have the time to check email or forums 20 times a day (sometimes not even once a day).  The support page (and instructions) were specifically designed to alert me via text messaging on my phone when there is a problem. 

Some of you seem to be glued to the computer and these forums...my time is a little more valuable.  Thus the reason for the strict support reporting proceedures...to ensure those in need get the support they are looking for.

If your requests for support have gone unanswered, I can almost guarantee that you did not use the support request form. 

For those that have used the form, you have received a response in some way or another...double check your email (the one you used to submit your support issue).

I really hate to say it (not really, but it makes me look better to state this)...there STILL appears to be a serious lack of understanding and following directions.

I have clearly stated to download the LATEST version (that means go and download the current version) and report any issues/problems/bugs...I understand that many of you have experienced a problerm in the past with previous version...but rest assured that during my (lack of support as many of you put it), I've been working to correct many (if not all) of the issues brought to my attention using the correct channels.

I apoligize for any previous problems with VMJ...but I really don't care to hear about the past....I'd be interested to hear what you have to say about the present.

Give it a try...or if you are still hung up on the past...then you can cry me a river (I've got a paddle).

[DrewKaree]

Well, again...these problems (specifically the ones with windows 98) have all been resolved with the latest version...

More of the same old song and dance.  From your own web page:

Does Virtual Music Jukebox work with Windows 98SE?

Virtual Music Jukebox does not support Windows 98 at this time! We suggest upgrading to a more recent Operating System. If you still wish to use Virtual Music Jukebox with Windows 98, do so at your OWN RISK! There are many threads in the message boards from users who have updated certain settings, jet drivers, etc and have gotten our software to work. But, until further notice, WE DO NOT SUPPORT WINDOWS 98!

If this is your idea of "further notice", explain, with the history you've demonstrated, why ANYONE should look at you as anything OTHER than a bald-faced liar looking to score a few more bucks? 

And I will still stand by this...if a problem was sent through the support page, then I responded to it...no if's, and's, or but's.  If you posted a problem, or emailed a problem....chances are that I never saw it.

NOW I'm claiming you're a liar, and in doing so, I see no reason to believe you AREN'T a crook trying to pimp your tripe for a few more bucks out of some suckers.  You asked, we answered, you ducked, yet again.

Not that I don't care, but I simply don't have the time to check email or forums 20 times a day (sometimes not even once a day).  The support page (and instructions) were specifically designed to alert me via text messaging on my phone when there is a problem.

Bullsh!t.  Your lies don't add up.  What that means if you're NOT A LIAR is that you were alerted to problems with your software, and simply chose to ingore them.  Either way, your words are bullsh!t.

Some of you seem to be glued to the computer and these forums...my time is a little more valuable.

Those who PAID FOR YOUR SOFTWARE PAID FOR YOUR TIME, YOU CROOK!  Also, the amount of time spent on these forums has no bearing whatsoever on whether your product works.  CLEARLY YOUR "VALUABLE TIME" WASN'T SPENT ON FIXING YOUR PRECIOUS SOFTWARE.  But nice try attempting to shift the focus off of your failure.

Thus the reason for the strict support reporting proceedures...to ensure those in need get the support they are looking for.

If your requests for support have gone unanswered, I can almost guarantee that you did not use the support request form. 

There is no "almost".  Either you had your stellar alert system to tell you about things, or you didn't.  Stop parsing your bullsh!t.  You chose to ignore many problems, to the point that you can't run your own forums because they show your piss-poor "tech support" as a great reason NOT TO BUY YOUR PRODUCT.

Open your forums again, you coward.  Open them and face the music, since your product is "new and improved".  You can't, because you know there's hundreds, perhaps thousands more just like the folks in this thread who KNOW you sold a crap product and disappeared. 


Way to try to ignore everything you asked for and brush it under the rug with a "that's in the past, I can't be bothered with that".  Evidently you've made your money from those folks and need a new batch of suckers with fresh green money.

[Kremmit]

I really hate to say it (not really, but it makes me look better to state this)...

Wow.

[VMJ Team]

Ok, I'm a crook, liar, and an arrogant SOB  that just wants your money...make you feel better...cry me a river some more.

I laid down a challenge and I only get retorts from disgruntled users that obviously have no intention of standing (proving) behind their critisms and accusations.  That's fine.   My site has received quite a few hits and sales (believe it or not) from this thread.  Obviously your attempts are failing...I would love nothing more than to hear more negative posts (in this thread) since it is ultimately driving traffic and generating a small spike in sales.

If I have your money DREW (i'm going to buy a few beers at lunch today with it).  CHEERS.

The rest of the users that have paid and are in need of support, please use the support page and your issue will be addressed within 24 hours.

...this is becoming fun!

[Ghoward]

DrewKaree whats your problem anyway you don't even own a copy of VMJ so you really don't have anything to complain about. I do own a copy but like I say give him a chance to fix it.

Gary

[DrewKaree]

DrewKaree whats your problem anyway you don't even own a copy of VMJ so you really don't have anything to complain about. I do own a copy but like I say give him a chance to fix it.

Gary

And it's with good reason, as was alluded to by Jack as well, AND OTHERS WHO DO OWN HIS SOFTWARE that everything I point to has merit and is based in fact.  Do your homework and READ the posts in this thread.  READ what Kremmit points out.  READ what CyberPunk's feelings are towards potential customers he HAD. 

Do your own detective work and jump on his forums and tell him how great his product is.  Oh that's right, you CAN'T, because he doesn't have the balls to listen to hundreds more people JUST LIKE ME WHO HAVE PAID FOR HIS SOFTWARE.

Are you that deluded that you believe the only people who merit his "precious attention" are the people who's money he's already taken?  Give that response to someone who's paid for his shiteware.  THEN explain why people in this thread who HAVE paid him money have issues with his products and have called him a liar as well.

SK Jukebox.  It's everything CyberPunk wants to be (except SK is FREE)

[scorpio1968]

Holly Cow ! Did I start something or what?

Same old song and dance.  People are not happy when they pay for something that does not work. Many of us tried to get support the proper way and were ignored.  Next logical step is to ---smurfette--- on the forums page.  Cyberpunk didn't like that so he shut them down.  I came here to gripe about it and find out what others were using.  Seems SK Jukebox was the answer.  Even if the latest version of VMJ is stable and works as Cyberpunk says, I still would not use the program at this point.  I paid for, it did not work, no support, I requested an older version or my money back and still no response.

It is obvious that Cyberpunk is now interested in our problems, because we are advising others not to buy his product.  This is all smoke and mirrors.  I agree with the others Cyberpunk put up the forums again and face the music or shut up!  Your product maybe fixed but you can never fix your reputation in my opinion.

I am not a very vindictive person but when I feel I have been ripped off I get mad.  Sorry if you got your feelings hurt, but you had it coming.  I will continue in everyway possible to alert others not to buy your software and or any future products you may choose to sell.

No response is necessary, it will all be a bunch of garbage anyway

Scorpio

[VMJ Team]

Garbage?  Like your post...I'll be drinking your registration money away at lunch today as well...CHEERS!!

Advise all you want...rant all you want...blah, blah...This forum is only 2% of traffic and sales....it actually jumped to 3% with all of the controversy in this tread.

I specifically remember replying to your support issue...I also remember stating that it was being worked on...I could be wrong, but I want to say that I remember you being extremely impatient...

Also, I took quite a bit of time off due to a death in my family which coincided with a major release...of course it was all bad timing...not an excuse, because support is there for those who need it...the world does not revovle around you (the customer is not always right)...I apoligize if I can't get your issue resolved within YOUR timeframe..I have many responsibilities and VMJ is one of them...not the ONLY one.

Again...I challenge you whiners/flamers to tell me what IS wrong with VMJ...not what WAS wrong with it.  If you just want to talk trash about the past...well that's just sad and immature.   

Just for the record, I'm not trying to compete again any software (especially when it's free)...so get off that horse already.

I took down the VMJ forumns primarily due to the overwhelming misuse and immaturity displayed by the users (many who populate this board).  Again, I made that decision...because I could!

Oh...Cheers!

[Ghoward]

DrewKaree whats your problem anyway you don't even own a copy of VMJ so you really don't have anything to complain about. I do own a copy but like I say give him a chance to fix it.

Gary

And it's with good reason, as was alluded to by Jack as well, AND OTHERS WHO DO OWN HIS SOFTWARE that everything I point to has merit and is based in fact.  Do your homework and READ the posts in this thread.  READ what Kremmit points out.  READ what CyberPunk's feelings are towards potential customers he HAD. 

Do your own detective work and jump on his forums and tell him how great his product is.  Oh that's right, you CAN'T, because he doesn't have the balls to listen to hundreds more people JUST LIKE ME WHO HAVE PAID FOR HIS SOFTWARE.

Are you that deluded that you believe the only people who merit his "precious attention" are the people who's money he's already taken?  Give that response to someone who's paid for his shiteware.  THEN explain why people in this thread who HAVE paid him money have issues with his products and have called him a liar as well.

SK Jukebox.  It's everything CyberPunk wants to be (except SK is FREE)

I think you are quite rude and have thought that you for a long time. Who are you to talk to anyone about how to deal with other people the things you have posted on here in the past.

Yes I did pay for VJM and guess what I don't use it at this time but I'm not going to pick on the guys software like you do. Its not like he charges 100's for it or anything. I'm sure in time he will get it working ok and at the end of the day if you don't like it don't use it.

Gary

[DrewKaree]

I think you are quite rude and have thought that you for a long time. Who are you to talk to anyone about how to deal with other people the things you have posted on here in the past.

Since you have not paid for my opinions, you have no right to complain.  What's in the past is in the past, and I prefer to deal with what's "right now", the present.  Let's deal with that.


See how ridiculous that all sounds?

[Ghoward]

I have no wish to talk to you anymore, you don't have a right to complain about something you have not paid for, in your case you don't like it so don't  buy it!

You are just complaining for the sake of it and that is all I have to say on the subject.

Cyberpunk I wouldnt worry about making him happy that is never going to happen!!

Gary

[DrewKaree]

...but read the directions is all I have to say to them. 

...and part of me really doesn't care. 

nobody's fault but yours.

since many people here apparantly have a hard time following directions.

if I didn't treat you right...suck it up!  You'll meet many more intolerable people in your life.

...my time is a little more valuable.

I really hate to say it (not really, but it makes me look better to state this)

...there STILL appears to be a serious lack of understanding and following directions.

Garbage?  Like your post...I'll be drinking your registration money away at lunch today as well...CHEERS!!

Advise all you want...rant all you want...blah, blah...This forum is only 2% of traffic and sales...

I took down the VMJ forumns primarily due to the overwhelming misuse and immaturity displayed by the users (many who populate this board).  Again, I made that decision...because I could!

Oh...Cheers!

Ghoward, according to your logic, you haven't paid me for the facts I've stated, therefore you have no right to complain about them. 

SK Jukebox is a FREE Jukebox you're certain to like if you were considering giving your hard earned cash to CyberPunk.  Download SK Jukebox, and I'm certain you'll see I'm right, and will clearly have a better experience with the developer of that software who is a well-respected member of these forums.

I have nothing more I care to say about this matter as well.