I bought quite a bit of stuff from them going back about 12 months ago..
When it arrived, the CPO had some printing errors and the bezel was crushed beyond use because they shipped to Australia in a box (which was also crushed), not a tube..
Contacted them and they agreeed to replaced the CPO straight away, after a bit of argueing, they agreed to replace the bezel.
My marquee was basically useless when light was shining through it (check out my Centipede build up
HERE for what I am talking about..
All in all, I was pretty happy with the quality of their work, although there were a couple of problems - we managed to get them sorted out... Pretty happy considering I am on the other side of the world.