This doesn't sound like the issue, but another thing to remember: Only tighten the screws enough to mount it. I remember my trackball would roll nice when it was loose, but as soon as I mounted it, the trackball sucked and the ball was jumping constantly. Once the lightbulb went on and I loosed the mounting screws like the directions say, instant improvement. Although I still washed the ball with soap and water and reemed the bearings like posted above.