The tracking: Here's a hint...the tracking number you get has an X in it I think, don't put that into the search box, or it won't find your package.  I thought it wasn't working either till I left that out.
Brokerage fees remain in place to Canada.  I have one here for my new minipac...an extra $12 to add to the price of shipping.  They are now getting me 100% of the time.  
However, there isn't really a lot that can be done, it's not Andy's fault, hell if the boards were coming UPS from the states to here it would be $50 in brokerage (not an exaggeration).  
It boils down to the fact that the products are good, you just have to factor in a bit of hassle and extra expense to get them here.  
Peale: You know I don't mind ordering from you 

  But I figure that YOU would have to pay the shipping and brokerage fee to get the boards (unless that is a strictly Canadian bit of corruption, hell we're ripe with it up here!)  Which would increase the price, then shipping again, and a possible brokerage fee across this border, payable by the buyer.  Just food for thought, I'm not discouraging you!  
Damn maybe I should just break down and try a keywiz, but the way I look at it, if it ain't broke.... Has anyone done an impartial comparison of the two encoders?
Whoo, I'm rambling, time to shut....................