Gameroomsolutions Issue

[Schnookums]

So got the arcade control panel on 6/3/17. Had two issues with it, one the artwork was not trimmed to size for the control panel. I don't know if that's typical, but I was ill-prepared to trim it down. If this is typical for control panel artwork than well, that's on me.

The other issue was one of the holes for the joystick bolt was blocked off. I wrote an email to Ryan mentioning that I wasn't happy with how the holes were drilled for the joystick bolts as well as the artwork issue. This was his reply:

"I have no idea what that close up is...  Doesnt look like you have the plex correct.  I will send you a return label in the morning and issue you a full refund.  This project might not be for you.

Thanks"

I'm pretty livid at this point. I managed to fix the issue with the hole being blocked (I was worried about cracking the acrylic by applying too much force but thankfully that wasn't the case.) Still, I can't believe this is his example of "customer service". At least I got his rude reply right away.

I'm attaching the same picture I sent him, is it really that confusing of a picture? If it is I'll cop to that as well but this is still lousy customer service.

[pbj]

 

[Schnookums]

Er...well, that was a useful response. I'm serious though, is this such a common thing with acrylic that I should have known better? I was afraid of causing damage by trying to fix it.

[Mike A]

Return the whole thing to him for the refund. Contact Haruman. Be happy.

[Schnookums]

Well, at this point I'm too far in the assembly to want to return it. I'll write it off as lesson learned. I don't think the product is bad (issues aside) but that's some next level bad customer service.

[Mike A]

You are not the first person to say that. If you change your mind, get a refund then go here:
https://www.harumancustoms.com/

[Schnookums]

I appreciate it Mike. This definitely won't be my last build, so I'll give Haruman a try next time.

[HaRuMaN]

I appreciate it Mike. This definitely won't be my last build, so I'll give Haruman a try next time.

Let me know.   

[pbj]

You took a ---smurfy--- photo that proves nothing and he's offered a refund.

 

[Schnookums]

Oh for the love of Jeebus

[pbj]

Easily pushed out with a toothpick.  This hobby may not be for you.

[Schnookums]

That's nice dear, but shh...is grownup speaky time now. Talk to me after you've had your nap.

[pbj]

So, when you drill plastic, some of it melts, and sticks to the larger piece.  It should snap off very easily.  Yes, a vendor should have cleaned that up before you got it.... but... c'mon.  Push a nail through that hole and it'll be fine.

Also, how exactly are you ill equipped for trimming control panel artwork?  Mount the artwork and run a knife around the edges of your control panel.  And, yes, that's how all control panel artwork is done.

[yotsuya]

Naw, they shouldn't have sent it out that way. Even if it's just some excess, that should be shipped with clean holes. It says something about the attention to detail the vendors pays.

Oh, and James is right about the artwork. That should be a non-issue.

[Schnookums]

Well, now that we've been sufficiently impolite to each other it's time to get down to brass tacks. Or acrylic.

I will state that I was in the wrong about the artwork. The examples they gave when giving instructions for mounting the artwork didn't involve trimming the edges. But if that's the way it is then that's on me.

As far as the acrylic, I did try to break it off several ways, including pushing the bolt through, and it actually didn't come off all that easy. I had to put enough strength behind it that I was concerned that I'd crack something. And really, it shouldn't have shipped with that still in place.

[pbj]

I'm glad it worked out for you.  I'd be annoyed, too.