Ok... I've done some more testing.
The J-Pac flashes 2 times on startup and then remains lit. According to the manual it's normal operation.
I tested with a keyboard test app (keythis) and every button worked. When you press and hold any button the app shows as the button being pressed which is correct.
However... when I press and hold the Start1 button (the one which should access the shift function) it shows pressed but immediately returns to the non pressed state.

Is this normal behaviour?
As a test I disconnected ALL buttons (removed ground) except for Start1 and Joystick 1. Same behaviour, still no shift functions.

What can I do more?
Thanks.
Regards,
Mike