I should also mention that I'm using these controls:http://www.recroommasters.com/Xtension_Cocktail_USB_Controlers_Set_p/rm-xt-cock-con.htm and am not exactly sure if it's an I-PAC/2, IPAC/4 or MiniPAC, but I tried programming with each option and still no success.
Your controller might have an
X-Arcade or other brand of encoder instead of an Ultimarc encoder.
Just to be sure, post a pic of your encoder.
It's not your fault, but the page/site you linked to appears to be worthless for answering the

mindnumbingly simple questions, "What model/manufacturer encoder is in it?" and "Where does one download the software you mention?"
Re-Programmable Button Configuration Through Easy to Use Software Interface (Available for Download)
"Available for Download" Yeah, right. No link. No software title. No useful hints.

Scott