Paradise?

[deezdrama]

.........

[aldub516]

I personally will keep an eye on things and hopefully be able to order from you guys once things start rolling smoothly. I like a lot of your items and would love to give u business. Glad to see you're communicating and getting back into the swing. Good luck and I hope to return soon!  As someone who did have a negative experience, I will also say a simple message on your site would've alleviated a lot of problems and worry. Best wishes to you and your family

[MTPPC]

Aloha All -    this is kind of what I feel like when reading this. I completely understand your frustrations, and I apologize for causing them.  Can I share a little backstory?  Thanks, here goes.

June and July - pack up the 40 foot container so that we can move our home and business from Hawaii to MN. Do this alone and/or pay my employee and her friends to help me as Bryan is studying for boards to be a Board Certified Ortho Surgeon and can't help at all.  This is on top of my take Tyler to/from school, normal work day of anywhere from 10-15 hours and oh yeah, be a mom, wife, housewife and what ever else comes up.

Now my normal days consist of this, Take Tyler to school, work, pick Tyler up at school, (if I haven't already been called in to pick him up early because of a medical condition) work some more....dinner, work some more, put Tyler to bed, work some more...go to bed.  And somewhere in there find time to be a mom, wife, housewife etc.  I am still the single person here....yes I make mistakes, i'm human and am probably rushing through things faster than I should due to other pressures. Bryan is now a Fellow meaning the last year of his Spine training.  We have someone on board to help with things but still needs training in all areas. Which I will do and Bryan will assist in the technical aspects. I am the go to person for the business, for my customers, for my family.  I'm not trying to make excuses, just showing you what I do.

I've come up with a newer schedule that I hope will keep me on track with a number of work related issues that keep coming up. ie answering emails in a timely manner....inventory control, same or next day shipping etc.

I apologize for missing emails, mispacking orders and not giving you the awesome customer experience I know I can deliver.  Things will be getting better in Paradise.

Mahalo for your business.

Susan

Maybe you and Tyler are just too busy to run an online store. I look forward to ordering from you when you have more time to concentrate on your business. I can see that little other than location has changed I last ordered from you 2 years ago.

[opt2not]

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