Shipping with arcade paradise?

[Phreakwars]

Yeah, they delayed in getting mine, but I'll more then likely order from them again as well. Like I said, they seem like very nice people. Susan actually CALLED ME when I had my order problems. And, since they are not too far away, maybe next time I might also, just make a trip on over and pick up what I need. Like yotsuya was saying... building arcade cabinets is a niche hobby. It VERY VERY hard to find vendors that will cater to exact needs. Oh sure you can easily find buttons and sticks and even controller boards on eBay or Amazon, or even newegg, but it's very hard to find one that is in the US and a dedicated vendor with different options and warez. I can absolutely see the headache that would come with moving inventory.. According to Susan, her husband is (was) an intern Dr. out in Hawaii and then transferred to the states. She was telling me later on, they are gonna have to YET AGAIN move.. so BE PREPARED!! But still, considering it's just her and him for now (and I'm sure his regular duties consume much of his time), you gotta cut em some slack and roll with the punches. It doesn't matter if they have a HUGE inventory. You can only do so much with 1 or 2 people. It will take time to get someone or several people involved to help with operations... hell if I wasn't so far away I'd offer to help myself. I say to anyone who is getting pissy about it... YOU try doing the same thing yourself!!

[Hoopz]

I completely disagree.  This isn't an issue with someone asking a question.  That's what a forum is for.  This is an ongoing issue with a vendor who takes an order but has extreme difficulty with shipping and communication. 

This is NOT some guy in his garage doing things whenever he gets to it.  This is a RETAIL vendor and that means it's a legit business.  As such, they have a responsibility to communicate.  I didn't know that they were moving.  I looked on their site and didn't see a blurb or announcement that things could take awhile to ship.  If it was really important to them to communicate well, they'd do that.  It's not rocket science.  It's good service and they lack that.

Before anyone throws out the fact that Susan does this or that, remember that a vendor doesn't have to jump through hoops when they ship things correctly the first time.  I placed a pretty small order with t-molding.com and GGG on Friday night about 10 days ago.  Got emails from both of them on Sunday with shipping info.  Got GGG on Tuesday and tmolding on Wed.  Didn't need to track down anything because they both shipped what I ordered.

And a quick search here using "Paradise Arcade shipping" brings up just one thread mentioning their move. 

Let the guy ask a questions without everyone jumping down his throat.

[yotsuya]

I completely disagree.  This isn't an issue with someone asking a question.  That's what a forum is for.  This is an ongoing issue with a vendor who takes an order but has extreme difficulty with shipping and communication. 

This is NOT some guy in his garage doing things whenever he gets to it.  This is a RETAIL vendor and that means it's a legit business.  As such, they have a responsibility to communicate.  I didn't know that they were moving.  I looked on their site and didn't see a blurb or announcement that things could take awhile to ship.  If it was really important to them to communicate well, they'd do that.  It's not rocket science.  It's good service and they lack that.

Before anyone throws out the fact that Susan does this or that, remember that a vendor doesn't have to jump through hoops when they ship things correctly the first time.  I placed a pretty small order with t-molding.com and GGG on Friday night about 10 days ago.  Got emails from both of them on Sunday with shipping info.  Got GGG on Tuesday and tmolding on Wed.  Didn't need to track down anything because they both shipped what I ordered.

And a quick search here using "Paradise Arcade shipping" brings up just one thread mentioning their move. 

Let the guy ask a questions without everyone jumping down his throat.

I don't disagree that PA has a communication problem. I think people took umbrage because he hadn't reached out to the vendor first. Go to the source of the issue instead of raising a fuss first. That's what most of us would do, you included,  I'm sure.

[Malenko]

I don't disagree that PA has a communication problem. I think people took umbrage because he hadn't reached out to the vendor first. Go to the source of the issue instead of raising a fuss first. That's what most of us would do, you included,  I'm sure.

I agree with yots on this, and Ive got to say you should research your vendor PRIOR to purchase, not after the fact.

[yotsuya]

Anyway, the OP is satisfied,  everyone's all good. Just let the thread die. I would recommend, though,  that any issues or complaints people have with Paradise should be posted in the vendor thread for people to see.

[DietCoke]

I think they forgot to send him a bag of nuts in one order back when he was still PinballJim.

Maybe they thought he was already nuts enough?

[Hoopz]

@yots - I don't disagree at all with going to the vendor first and it's what I would have done.  But I also am willing to give the OP the benefit of the doubt because it's a retail vendor.  If someone wants to ---smurfette--- about a retail vendor, odds are I'm going to cut them more slack than if it's a one person shop doing things on the side to help the community and make a buck or two per job.

It gets old reading threads where someone bitches about someone else not searching.  It's happened for years and it will always happen.  Too many whats the best joystick, encoder or FE threads too.  Maybe I'm taking CheffoJeffo's role with the "Get off my lawn" responses.

I'll drop it.     I've got some grounds to wire up anyway.

[yotsuya]

It gets old reading threads where someone bitches about someone else not searching.  It's happened for years and it will always happen.  Too many whats the best joystick, encoder or FE threads too.  Maybe I'm taking CheffoJeffo's role with the "Get off my lawn" responses.

I'll drop it.     I've got some grounds to wire up anyway.

Maybe it struck a chord because someone posted a similar thread last week. :

Keep on keepin' on, bro. We've missed you and Cheffo!

[opt2not]

I'll drop it.     I've got some grounds to wire up anyway.

i see what you did there.

[Matt Berry]

I have ordered from Paradise Arcade numerous times in the past, and orders typically go out right away. My current order is almost a Month old now, so the back log may be greater then you think.

[aldub516]

:::no sells this thread:::

[Hoopz]

WTH does that mean?

And yes I searched first.   

[Token]

WTH does that mean?

And yes I searched first.   

I found this.

"Professional wrestling refers to it as a "no-sell" when the wrestler that was struck doesn't react to the hit (i.e. he just stands there, as if his opponent were punching a brick wall). Originally, this was usually a case of the wrestler taking the hit just being a dick, and was highly frowned upon because it was seen as undermining Kayfabe. But it also came to be used as a way to demonstrate that a wrestler is just that tough. Some wrestlers use no-selling as their main schtick."

[yotsuya]

WTH does that mean?

And yes I searched first.   

I found this.

"Professional wrestling refers to it as a "no-sell" when the wrestler that was struck doesn't react to the hit (i.e. he just stands there, as if his opponent were punching a brick wall). Originally, this was usually a case of the wrestler taking the hit just being a dick, and was highly frowned upon because it was seen as undermining Kayfabe. But it also came to be used as a way to demonstrate that a wrestler is just that tough. Some wrestlers use no-selling as their main schtick."

Based on your link, i think it means he's not going to respond to this thread anymore.

[aldub516]

Lmao. Yea, "no sell" is just a wrestling term. I came back and saw all the new banter and felt a good ol no sell would keep me outve hot water.

I did find humor in the dictionary search for no sell though. You guys are thorough.

[CheffoJeffo]

It gets old reading threads where someone bitches about someone else not searching.  It's happened for years and it will always happen.  Too many whats the best joystick, encoder or FE threads too.  Maybe I'm taking CheffoJeffo's role with the "Get off my lawn" responses.

I'll drop it.     I've got some grounds to wire up anyway.

Maybe it struck a chord because someone posted a similar thread last week. :

Keep on keepin' on, bro. We've missed you and Cheffo!

Get offa my lawn!

[BorgDog]

Hawaii to Minesota?  They'll have to change their name to Alpine Arcade or Cheesey Arcade.

Wow, what a move in the wrong direction.  Minnesota is a great place to be from.