The first thing I would try in that situation is to update the gfx drivers. Yes, there are rare situations when the drivers need to be downgraded, but that is really rare.
What is the actual setup when it comes to HW and OS etc.?
There are a couple of hits on Google if you search for "hal device and house of dead", so there are others with the same problem. By just looking at it briefly, it seems to be when you run it at W7 or Vista...