Hello Lilly,
Yes I mean the needle, also check all the connections from the wires that connect to the cartridge back to the amplifier input.
I would check out Len Beddow he is a roving jukebox engineer from Staffordshire but undertakes repairs from all of the UK and Scotland. I do all Len's Rowe Ami board and amplifier repairs.
To get his details on google just type in "Len Beddow jukebox" also say that you have talked to me online.
Regards
Alan
Alan Hood (ami-man)
Games Unlimited & Datex Systems
Units 4 & 5 Lion Park
New Street
Halfway
Sheffield
S20 3GH
0114 247 0242 phone
0114 251 0727 fax
alan-hood@datex.co.uk