Hello Mountaindew,
Unplug the volume control cable at the molex plug on the amplifier. there should be no volume during play.
As Ken says check fo a short on the cable back to the 10k ohm log pot and if there is no short on the cable meter out the pot on a two wire control the wires will go to one end of the pot and the otherwire will be to the wiper.
You can make up a test contol using another 10k log pot and a molex plug, short pins 1 & 5 together and take a cable to one end of the pot, pin 3 wire up to the wiper.
Regards
Alan
Alan Hood
ami-man
UK