Thanks lilshawn.  Good information!
This board has a combined vert/horiz ic (ic 401, HA11235) soldered directly to the board (no socket).  I do have a spare and can swap it out.  Do you think I need to try that?
Voltages on the vert side are:  pin1=3.2, pin2=1.1, pin3=3.2, pin4=3.8, pin5=7.2, pin6=11.7, pin7=5.2, pin8=5.3.