From a patience standpoint I have several email's into Paradise over the past several weeks with ZERO responses.
You do know that Bryan and Susan have been out of town visiting family and on vacation for several weeks, right?
Paradise isn't Bryan and Susan's full time job. Bryan works in a hospital and Susan is busy with their young child and handling the packing/shipping/billing adjustments.
I, too, had a bad experience with Paradise where they let me hang for a week and then lied to me about a shipment to buy time.
Lied is pretty strong. I know that Susan has gotten things mixed up a few times, but I don't believe there was any intent to mislead or defraud. Paradise is NOT
RAM Scam Controls.
I've placed a half-dozen orders with them and when there has been a minor mix-up, Susan has fixed it.
One time, a product was restocked several days after I placed an order. At my request, Susan adjusted my order to add the product, saving me a separate shipping charge.

Some of the orders took several weeks to process and ship, but that is the
absolute worst I can say about my experiences with Paradise.
I know that Bryan is working on streamlining and improving order processing.
Given how much he contributes to the hobby, I'll be patient and give them the benefit of the doubt.
Scott