878 positive feedback 0 negative's and throwing the towel in on ebay

[northerngames]

878 positive feedback 0 negative's and throwing the towel in on ebay

sad to see all the hard work I did over the years to keep good feedback go right out the window with ebay's newest policy.

They now want a credit card on file for reimbersment under the "buyer Protection" policy.

Well with this new policy enfoced we no longer have any seller protection at all and any scammer newbie etc. now has an option to destroy your credit card.

for instance last week I sold one of my controller service's with a new controller and the guy was new to ebay with no feedback at all.

he used buy it now and paid with paypal and my usuall turn around is withing 1 week.


I had left the money in my paypal to use for gas to get to work.

well 5 day's later he jumps the gun and files I have not recieved complaint.

without me even having any say so or a chance to reply I wake up to go to work get ready and figure I will check my email real quik before I go.

I have an email from ebay and paypal that the a complaint was made and they took the money right outta there wich I am glad I had enough to cover it otherwise they then go after your bank and if there was not enough in there then you get the $35.00 bank bouncing fee.

it only left me with $4.00 so I had to go to a neighbor and borrow the money to go to work but it could have cost me my job.

now say I go on a trip and have $300.00 spening money and I get home and so and so say's this and turn's out everytime I got gas or bought something on that trip I am bouncing my bank and credit card and getting hammered with thier crap and never have any knowledge of this happeneing until it is too late.

if you read the fine print they are also going to make sparadic charges to your card when they please.

this is not good for any card holder and it is scary.

I had a good run for years on there and dont think I can agree to this madness anymomre us seller's have no protection and they pretty much can just steal from you right on the spot anymore and I ain't having it.

[DaveMMR]

Your story is another example of why I don't really bother with selling on eBay anymore. Used to be you can just be some person selling some little odds and ends around the house for a quick buck or two.  Now it has to be like a full-time business.

Sad thing is that as a result, it's harder for buyers to find the deals eBay was once known for since sellers have to cover so much more overhead.

I understand the need to make buyers comfortable, but they need to realize that the smaller, one-or-two-item sellers are just as important to eBay as full-time power sellers.

[ark_ader]

878 positive feedback 0 negative's and throwing the towel in on ebay

sad to see all the hard work I did over the years to keep good feedback go right out the window with ebay's newest policy.

They now want a credit card on file for reimbersment under the "buyer Protection" policy.

Well with this new policy enfoced we no longer have any seller protection at all and any scammer newbie etc. now has an option to destroy your credit card.

for instance last week I sold one of my controller service's with a new controller and the guy was new to ebay with no feedback at all.

he used buy it now and paid with paypal and my usuall turn around is withing 1 week.


I had left the money in my paypal to use for gas to get to work.

well 5 day's later he jumps the gun and files I have not recieved complaint.

without me even having any say so or a chance to reply I wake up to go to work get ready and figure I will check my email real quik before I go.

I have an email from ebay and paypal that the a complaint was made and they took the money right outta there wich I am glad I had enough to cover it otherwise they then go after your bank and if there was not enough in there then you get the $35.00 bank bouncing fee.

it only left me with $4.00 so I had to go to a neighbor and borrow the money to go to work but it could have cost me my job.

now say I go on a trip and have $300.00 spening money and I get home and so and so say's this and turn's out everytime I got gas or bought something on that trip I am bouncing my bank and credit card and getting hammered with thier crap and never have any knowledge of this happeneing until it is too late.

if you read the fine print they are also going to make sparadic charges to your card when they please.

this is not good for any card holder and it is scary.

I had a good run for years on there and dont think I can agree to this madness anymomre us seller's have no protection and they pretty much can just steal from you right on the spot anymore and I ain't having it.

Sounds like you are living pretty close to the wall to risk gas money on flimsy incoming eBay funds.  Paypal is notorious for causing all kinds of grief with overdrawn bank charges.  I had the same problem, but paypal took double out of my account and never made a remark.  Luckily under Direct Debit rules I got this reversed without bank charges.

After that I just used a post office account for all my ebay transactions and kept it away from my home account.  

Looks like you made some bad choices there, and hopefully you have learned a lesson or two.

Really it is not eBay's fault, and I think you are over reacting to some bad financial planning on your part.  

Get your act together and start making eBay work for you instead of the other way around.  

[RandyT]

Just as an FYI, this is not unique to PayPal.  Anyone who accepts credit card payments is subject to a complaint mechanism, and when that is initiated, those funds are pulled immediately.  It is then up to the merchant to dispute the claim get to the action reversed. 

Had you at that point shipped the item?  If not, then using those funds is a very bad idea, as you will have no documentation to provide to PayPal that the item had been shipped, which leaves you very much at a disadvantage when dealing with this kind of situation.

[northerngames]

he remove it and I got the money back and the positive for it still and am in the clear and ok on all of it already but I am at the point now where it will not happen again.

I also dont think some of you understand the fact they can take whatever whenever on a card and that's just wrong and a no no and you do get a say on a regular card but ebay's  has it now where there is no say and why I say no more.

PBJ I may just do that becuase other then that they will not get a chance to steal again and that is what they did the person made a simple newbie mistake and I had to pay for it screw that!!

nothing was done wrong on my end that was bad it was a new person that did not read the auction that did this and caused money to be taken from me for for no appernt reason.

for instance if paypal asked for the shipping numbers before stealing I would of been more then happy to provide but I never got that chance either one again screw that!!

not sure about you guy's but I gotta have full control of my money at all times and cannot leave it in the hands off some goofball company like they have turned out to be.

[RandyT]

he remove it and I got the money back and the positive for it still and am in the clear and ok on all of it already but I am at the point now where it will not happen again.

I also dont think some of you understand the fact they can take whatever whenever on a card and that's just wrong and a no no and you do get a say on a regular card but ebay's  has it now where there is no say and why I say no more.

PBJ I may just do that becuase other then that they will not get a chance to steal again and that is what they did the person made a simple newbie mistake and I had to pay for it screw that!!

nothing was done wrong on my end that was bad it was a new person that did not read the auction that did this and caused money to be taken from me for for no appernt reason.

for instance if paypal asked for the shipping numbers before stealing I would of been more then happy to provide but I never got that chance either one again screw that!!

not sure about you guy's but I gotta have full control of my money at all times and cannot leave it in the hands off some goofball company like they have turned out to be.

You don't "have a say" with the credit card companies either.  They act, and tell you they acted.  The only recourse provided is to petition them to reverse the action, under their terms.  The fact that you were able to resolve the situation, after the fact, shows that the very same mechanism is in play with your situation.  Or am I missing something?

This is an unfortunate, but common, reality of doing business on the web.  I'm no fan of PayPal as a merchant, but their policies aren't so dissimilar from what any credit card merchant faces.  How do you see it as being different?

[northerngames]

say I sell a arcade game for 1500.00 it takes me 2 day's to crate it and have a truck come in and pick it up.

2-3 days latere the comes in the morning I get the shipping info and go to work thinking I will come home and add the tracking numbers when I get back home.

I get home from work and come to find out the new person claimed they did not recieve yet and of coarse not but in the meantime my arcade machine is gone already on the way and I am stuck with the ebay and paypal and shipping fee's but also a account that is now -1500.00

I then go show ebay and paypal it was shipped and enter the info and they don't care still becuase the complaint was made before I had a chance to post it and never got a chance to post to them that it was shipped here are the numbers type of thing.

that day the same yoyo pulls the money that was taken wrongfully goes and parties on it and the following day or 2 my $1500.00 machine show at their door.

I got nothing but fee's to pay the lost of the shipping cost and the lose of a $1500.00 machine with no say so.

also they do not require the buyer's to put their bankning info so he just close's or ignores his new but now old account and laughs about it all for years to come.

no thanks    

[northerngames]

yeah it was a multi av cable made for ps1 ps2 xbox and ps3 & GC.

I for some reason had thought it was for the 360 also.

soon as I was contacted about the matter it was corrected.

sorry I am an ---uvula--- for making a simple mistake and refunding you in full as requested.

also like I posted above I have 878 positive feedback 0 negative and I earned that all from making false claims and selling other's a bunch of junk that is not what it even is suppose to be.

sometime's your are helpfull like above while other times your a total asshat man lol.

it was nothing but a simple mistake and I refunded you in full.

you refused to send it back and I stated I would refund you when you sent it back.

you sent it back and I refunded you plain and simple and nothing more.

[fallacy]

it only left me with $4.00 so I had to go to a neighbor and borrow the money to go to work but it could have cost me my job.

Then your wife would have left you for a man with a job. She would have taken half including the house. You would be penniless and then homeless. You would have picked up drinking for the fill in the loneliness. Before long you would be waking up alone in gutters covered in your own vomit.


Damn you Ebay… damn you to hell.

[northerngames]

...and a new country singer is born  

with the new hit single: Ebay took my Shelter

[SavannahLion]

Your story is another example of why I don't really bother with selling on eBay anymore. Used to be you can just be some person selling some little odds and ends around the house for a quick buck or two.  Now it has to be like a full-time business.

Sad thing is that as a result, it's harder for buyers to find the deals eBay was once known for since sellers have to cover so much more overhead.

I understand the need to make buyers comfortable, but they need to realize that the smaller, one-or-two-item sellers are just as important to eBay as full-time power sellers.

I stopped selling on eBay a long time ago when they first implemented the seller limitations. Made it virtually iworthless to "one-off" sell item. But you hit the nail on the head. Nearly every bid I made  in the last year were all with merchants.

[elkameleon]

All I can say is that you keep the buyer in the loop on the whole process, that way he doesn't have to guess and think you are jerking him around. If you stated that said item won't ship for a week up front, then you can just chalk it up to the buyer being a complete effing idiot. This is the one thing that irks me about some sellers, all you have to do is send an email "hey, I just shipped your item, enjoy!"

[northerngames]

OK guy's there was no fault on my end it was no different then the other few hundred I did and never had trouble with.

maybe this will enlighten some with extra food for thought coming in 6 weeks on top of what there already doing now:



This is the new letter you will be getting:

Dear soand so.

I'm writing to let you know about important updates to the eBay Buyer Protection Policy that will go into effect on June 19, 2012:

A provision has been added that in some cases we may refund part of the cost of the item to the buyer and receive reimbursement from the seller to cover differences between the item described and the item actually received, such as small parts missing or minor repairs needed. In these cases, we will not require the buyer to return the item to the seller.

A clarification has been included that delivery signature confirmation for items $250 or more is only required in order to protect sellers from losing a case where such service is offered by at least one shipping company. Similarly, when we ask a buyer to return a $250 or more item to the seller, delivery signature confirmation is required if it is offered by at least one shipping company.

A clarification has been made that items purchased from the Businesses & Websites for Sale category will not be covered by eBay Buyer Protection.

A provision has been added regarding the relationship between eBay Buyer Protection and the new managed return process. If a buyer uses the process to return to an item purchased from an eligible transaction under that process, and the seller fails to provide a timely refund in accordance with the new process, the buyer may file a case under eBay Buyer Protection. If we resolve the case in the buyer's favor, we'll refund the buyer, the amount of which will depend on the terms and conditions of the process.

As with earlier updates, other changes have been made to keep the eBay Buyer Protection Policy up-to-date with our product and service offerings.

Thanks,

you let them make that decision with your money and credit and banking info I will not 

[emphatic]

All I can say is that you keep the buyer in the loop on the whole process, that way he doesn't have to guess and think you are jerking him around.

^^This. Communicating on the internet is so easy, only idiots avoid it, especially when money has changed hands. Even Chinese sellers with free shipping and low prices email me when I buy their stuff...

[northerngames]

right but that has nothing to do with them having your credit number and the new guy with zero feedback to make a bogus claim about anything and then it is at ebay's descretion to charge your card whatever they want whenever they want.

you can blow thier email up with any info and the buyer's too and tell them all the stories about whatever but that does not stop them or the bogus buyer from stealing your money at all.

you sell a $800.00 dollar machine the new guy say's it had a crack that was never there and ebay takes the liberty of that as a $400.00 dollar repair they took your money and could give two shits what you say to them or the buyer they already have your permission to steal your money and if your a seller when the time comes you already agree to get legally screwed.

I was in contact with the guy I provided the shipping info within the stated time and it just flat ass did not matter and the money was gone.

soon here it get's worse it came with a booger on it and I want xxx dollars back and ebay take's it out on your wallet.

I was also a power seller and a top rated seller and I am not no more becuase I simply will not agree to their terms so they took that away.

well they might as well take the rest and shove it in their ass too as far as I am concerned, 

[northerngames]

Updates to the eBay Buyer Protection Policy and Funds Availability Program

Dear northern-games,

We're writing to let you know about updates to the eBay Buyer Protection Policy and the Funds Availability program.

The updated eBay Buyer Protection Policy goes into effect on June 19, 2012:
•A provision has been added stipulating that in some cases we may refund part of the cost of an item to the buyer, and receive reimbursement from the seller, to cover differences between the item described and the item actually received, such as items received with small parts missing or minor repairs needed. Buyers may be asked to provide written proof from an authorized third party detailing the cost of such repairs. In these cases, we will not require the buyer to return the item to the seller.


•A clarification has been included that delivery signature confirmation for items $250 or more is only required in order to protect sellers from losing a case where such service is offered by at least one shipping company. Similarly, when we ask a buyer to return a $250 or more item to the seller, delivery signature confirmation is required if it is offered by at least one shipping company.


•A clarification has been made that items purchased from the Businesses & Websites for Sale category will not be covered by eBay Buyer Protection.


•A provision has been added regarding the relationship between eBay Buyer Protection and the new managed return process. If a buyer uses the process to return an item purchased from an eligible transaction under that process, and the seller fails to provide a timely refund in accordance with the new process, the buyer may file a case under eBay Buyer Protection. If we resolve the case in the buyer's favor, we'll refund the buyer, the amount of which will depend on the terms and conditions of the process.


•As with earlier updates, other changes have been made to keep the eBay Buyer Protection Policy up-to-date with our product and service offerings
The update to the Funds Availability program goes into effect 30 days after delivery of this notice to you:
•To better protect our consumers, eBay has at times requested, and may continue to request, that PayPal hold seller funds based on certain factors, including but not limited to, selling history, seller performance, riskiness of listing category, or the filing of an eBay Buyer Protection case. Currently, access to funds from buyer payments may be delayed to promote successful fulfillment for sellers who are new to selling on eBay or have a below standard seller rating. This program may be expanded to include:


◦Sellers who sell an item in a high-risk category with no recent experience selling in that category; sell an item that has a sales price that is significantly higher than the average sales price of items previously sold by that seller; add a new PayPal account to their eBay account; were reinstated following an account restriction or suspension; or have recent account activity indicating risk, including but not limited to significant changes in listing activity or buyer dissatisfaction.


◦Transactions where the buyer indicates a problem, including but not limited to messages or activity indicating that the item hasn't been received or that the item isn't as described in the listing.
Thanks,

Heraldo Botelho and Pawan Modani
eBay Inc.

[trekking95]

Don't know if I should believe this or not, eBay has been okay to me, so far.

Why not just use a Paypal account, I would never use a credit card with them anyway.

And with that guy saying he never got it before it was shipped complain to eBay, it works you know.
Why not just say you ship within a week? I say 10 days but make sure I let people know. And as long as there is a tracking number your okay as a seller. Just work at it, you will win for the most part. About 90% of the time.

[CCM]

How does it take anyone a week to ship something?

[molton]

That really does suck, it sounds like ebay is now geared towards scammers, if someone tried to steal 1,500 and and arcade machine from me I would leave them and go talk to a lawyer.

[trekking95]

How does it take anyone a week to ship something?

We don't all live at a Post Office, some live miles away.
And we sure wont drive to the post office everyday at the price of fuel, unless people want to pay more for shipping!
Its fast food, not fast shipping. I have seen too many buyers think the other way, and be VERY nasty for it! 

[elkameleon]

When you are dealing with someones money, you make a damn honest effort to ship that item as quickly as possible. "Oh, there was a Maury marathon on that day, I couldn't possibly leave the couch..."

[TopJimmyCooks]

I purchased a bootleg jamma board.  Seller had 99.4 positive, usually don't mess with small merchants/individuals under 99.9 or so, but I was caught off guard by the guy taking a lowball offer on a BIN.  Paid via paypal w/in 15 minutes. 

Approx Thurs the following week got a msg from seller stating he had been waiting for a jamma cab to test the (advertised new, working) board in as he stated in the auction, and just got the test cab, would test and ship asap.  Ok, whatever.  bought on saturday night late, etc. benefit of the doubt.

Just got the message yesterday 5/15 that it finally went in the mail.  I don't really care in this case, but I have a hard time giving a positive to a guy that took 11 days to ship something he allegedly had 10 of on hand.  But at the same time I feel like ebay is getting to be such a rough deal that I hate to neg anybody, especially if it gets here and works as advertised, even if slow.  But then really, I think I waited for the shipment to get to this guy.  I don't like slow ship times, but I want to have ebay as an option to buy and occasionally sell.  Hate to hear they're making it yet harder for vendors. 

It really sucks that Marco Specialties is taking 4 days to ship my orders.  Thats kind of like your coke dealer no longer responding to your beeper pages.     TJC need pinball parts badly!

[trekking95]

Thats why I let people know right away, so they don't act that way!
Like I said, I live far from the post office, and by going there every 10 days (its always less, just gives me time if somthing comes up) I can send more than one item at the same time, and thats why I can give people cheaper shipping! When they look at it that way they understand!
But I won't expect people who don't know the cost difference to understand!    

[Well Fed Games]

Yeah there is a difference between shipping slowly and shipping according to the time-frame spelled out in the auction listing, which may be longer than you expect. Just something a buyer has to check out before bidding. Now, if it gets shipped after the time-frame specified, that I consider slow shipping and it will get mentioned in my feedback, at least.

To the OP: I agree. I only occasionally sell things on ebay anymore, and only things that I can't find the right audience for on CL or Amazon marketplace. Between fees, shady buyers (far too common), and rules that are increasingly anti-seller (no feedback on deadbeat buyers? no thank you!), it is my last choice when I need to unload something. I have faith that eventually a better alternative will spring up and become standard for online auctions.

[trekking95]

Yeah there is a difference between shipping slowly and shipping according to the time-frame spelled out in the auction listing, which may be longer than you expect. Just something a buyer has to check out before bidding. Now, if it gets shipped after the time-frame specified, that I consider slow shipping and it will get mentioned in my feedback, at least.

Someone who understands!!!!!

[TopJimmyCooks]

To be crystal clear if any of the last few comments were in reference to my comments:  the stated delivery time was 4 to 13 days via usps.  Its PA to NC.  the dude shipped on Day 11.  Am I going to ---smurfette--- if the board arrives as advertised but a few days late?  No.  Is he an ---uvula--- who should ship more timely?  Yes.

I'm not a complainer.  I'm more peeved about large retailers like marco slipping on their shipping turnaround. I give them some benefit of the doubt because I know it's pinball show season and I'm sure they're busy travelling.   I'm spoiled by industry pro's like McMaster, Mouser and digikey and ultimarc.  If I order from divemaster I know it will take up to a week to ship, no big deal, He's low overhead.  but If I'm paying for big overhead, I like to get big overhead style service. 

 

[Gray_Area]

I think Ebay is making far more money from the oodles of folks who are full-timing it. And whenever rules change, let alone get [more] complicated, it's because the institution is ensuring they will make [more] money.

I buy a fair amount of things online, more than half of it Ebay. Occasionally, I take a chance on a seller who's less than 99 percent. Once or twice in several years have I needed to file a complaint. Most of the time I get prompt, regular correspondence from sellers.

I won't for the life of me sell anything on there anymore.