I found a pot marked "VOL1" (Or "VOLI").
It is on a board mounted to the side of the tube's neck.
I tried adjusting this pot, the lines only scrunched up closer together. So it is probably not the pot you mentioned.
BTW, I googled for this monitor, hoping to get some pictorial info and found it is a 19" not a 21".
I measured it to be sure, and it is 19" (Measures right at 18" diagonal).
A friend gave it to me, he said it was 21". I just took his word for it. (Gift Horse).