*UPDATED* help with WG D9200! -- sides bowing inward?!

[bdsjake]

Came home after work and fired up the new cabinet --  and both sides of the monitor are severely bowed inward!  about 1.5 - 2 inched at max.  I tried the onscreen adjustment that should correct this, as well and deguassing -- zero effect!

Any suggestions, or am I calling Illinois monday morning?

Thanks,

[BobA]

My computer monitors have a front panel adjustment for front - pin that allows you to adjust the bowing in of the sides of the picture.   I would definately call customer service if you have a new WG as there is no reason that I can think of that would have radically changed this in the course of normal operation.   If there is an ajustment they should be able to tell you and if it not correctable then it will probably require a return authorization.

BObA

[bdsjake]

UPDATE:  Although WG parts may fail, their support is very nice and helped me solve (I hope) the problem.  They suggested I replace a chip call IC403 and help me locate their supplier.  I've got the chip and even found a local technician to do the work.

Now, this week the blue is gone from the monitor!  Well, there is a blue bar on the very right of the monitor.  I jiggled the cabinet yesteday and it came back, today its gone again.

To you electronic experts, I'm thinking as long as I have to pull the monitor and take it to the tech, might as well spend the $$$ and fix it right.  What boards to I need?  Is the bottom one called a chassis board, and the one attached to the tube a neckboard?  Should I have both replaced?  Anything else?

ps, found on wg website:

Troubleshooting tips (including for D9200):  http://www.wellsgardner.com/wellsgardner31/catalog.cfmdest=itempg&itemid=862&secid=18&linkon=section&linkid=18

and Service bulletins, also one for D9200:  http://www.wellsgardner.com/wellsgardner31/catalog.cfmdest=itempg&itemid=381&secid=18&linkon=section&linkid=18

maybe those will help someone.

Thanks,

[bdsjake]

Another update (final one I hope!).  I found a local tech willing to work on arcade monitors.  The chip that controls the pincushion had some lose solder connections.  Didn't need to replace the chip, just reattach.  Seems to be working fine now.

thanks,

[paigeoliver]

Yet another thread on "defective" D 9200 monitors.

I am sorry, this is simply not a good monitor. The failure rate on this thing is incredible.

[Ken Layton]

This model is turning into another disaster like the U-2000 was. The K7000 was *the best* commercial arcade monitor ever.

[bdsjake]

hey now, its a great monitor....now that its fixed!

seriously, I wish I had tried my initial choice, a 25 inch CGA monitor with ArcadeVGA, I think that combination would have worked well.  But then my wife really likes the gun games (can you figure?  oh well, if it keeps her from not questioning the cost....) so I wanted the VGA resolution.  Next time, I think I would try the vision pro sold by happ, new cost is less than the WG.

...lesson learned.

[Wade]

It's the only monitor that can do it all, so until someone makes a competitive product, it's the only choice.

FWIW, it seems these are failing really quickly after purchase.  Once the initial bad part is fixed, they seem to be solid.  It seems more like a QC problem to me, not a design problem.

I haven't heard from anyone yet who had one fail outside of warranty.  What's the big deal, my D9200 failure set me back $8 in shipping and a few without my game.

How about my other WG monitor, a 25" K8000 that no one wants to (or knows how to) fix.  Or my Nanao 25", it costs more to fix than it's worth.  As far as monitors go, my D9200 has been a POSITIVE experience.

Wade