It certainly wasn't user error, the first thing I tried to do was to reformat it and do a factory restore from the disks using an external DVD drive, and that didn't help it in the slightest. When I say it was slow, I am not exaggerating when I say it would take five to ten minuets to load XP.... with a freshly reformatted drive! It could have been a bad drive, I have no idea how reliable these SSD's are, however some of the older models apparently really were awful. I can't remember the model # off the top of my head, but I can check that.