Each salesperson was actually required to sell a certain amount per month - if they didn't they were fired.
I had a job like that way back in the day with a company called Software Etc. I sold more books at my branch on a weekly basis than anyone did in one whole month. So the competition was very fierce. I had so much fun telling people of all the cool games I played for free (employee perk) just to get good sales. Heck my customers were always coming back to get my choice of the month.
Now when you go into a Gamestop, its like you have to pay them something to get a word out. No reviews of current games, no special offers. Just some guy telling me not to mod a Xbox 360 becuase he did and it got fried....Duh.
I think it is the Gamespot management who hire kids today with the hip haircuts and the rings in their noses to try to communicate to other kids today. But today's kids do not want to shell out hard earned pocket money on cheap 10 minute games. I think the game magazines suffer from this too.
I think they would get a fright if some 30 to 40 something guy wanted to know what games they liked. I'm sure the parents who come in and buy would like to see and hear from another adult whats their kids are playing. I would.
Case in point: I bought more games from Steam than I did at the retail store, purely due to presentation and trusted reviews (and it was cheaper too). I went to Gamestop and they just looked at me. Steam is adding more to their shop every week.
If Gamestop wants to increase sales and sell more of the older games they stock, they need to go back to basics. Sell or fire? Damn right!