When I say "new," I mean it has a brand new flyback transformer, Horizontal coil, and neck board. These items ARE brand new, but the tube and the rest of the chassis are the original 7000 series from 20+ years ago. It IS possible that these items were installed incorrectly or were damaged during shipment, but the monitor was working prior to shipment. I gave the monitor to a friend I work woth who moonlights as a TV/CRT repair man. Runs his own business after normal work hours. He is going to fix my problem pro bono because we are friends, but that's if he can.