monitors are not the easiest things to repair,the key is not to give up.
washed out colours can be down to poor adjustments,bad caps or dying guns in the tube.
convergence would give you colours out of line.
and you must remember some of the monitors mentioned here are older than yourselves
Thanks for the compliment, but I am not that young... 
adjustments and convergence scares the crap out of me, but I know that this is where the problem is...
B
Ditto here ! I'm old enough to remember EM arcade machines

Convergence......don't talk about it........that's the last and only issue on my SW. It's annoying to know it could be fixed but you could TOTALY screw the monitor up. I an thinking about asking my uncle who has been repairing TV's for a good part of his life, but I don't know if I trust him enough to let him handle it even........and I would trust him with EVERY other piece of electronics without hesitation !