Turn-around time on XBox 360 warranty repair?

[AlanS17]

My XBox 360 gave me the RROD on Friday. I filed for warranty repair, but haven't heard anything from them yet. I'm not particularly concerned, but it does make me curious. How long does it take from the time you file for repair and the time you get your machine back

[HaRuMaN]

My XBox 360 gave me the RROD on Friday. I filed for warranty repair, but haven't heard anything from them yet. I'm not particularly concerned, but it does make me curious. How long does it take from the time you file for repair and the time you get your machine back

took me about a month...  and I sent mine in right after they first announced the extended RROD warranty.

[SirPoonga]

My coworker is going through the process.  Took a week to get the coffin.  A week for the box to make it to Texas.  He said repairs take about 2 weeks.  I'd guess a week to send it back.

Make sure you ask about arcade games if you have any.  What they will do is make a silver account with the points needed to repurchase the games on your new system.

[AlanS17]

Well this XBox 360 is a recent aquisition - the result of a trade for an arcade machine. I don't fault the trader, though. With these 360's is just bound to happen. Anyways, I don't even have my own account on it yet. So there's really nothing for me to be keeping.

On another note, if these things are being shipped to Texas then maybe I have a leg up on transport time since I'm actually in TX.

I wonder if it's even at all possible that they'd trade my non-HDMI unit for an HDMI unit when I get one back.

[HaRuMaN]

My coworker is going through the process.  Took a week to get the coffin.  A week for the box to make it to Texas.  He said repairs take about 2 weeks.  I'd guess a week to send it back.

Make sure you ask about arcade games if you have any.  What they will do is make a silver account with the points needed to repurchase the games on your new system.

Arcade games are stored on your HD, which you keep while you send your unit to TX.

[Samstag]

My coworker is going through the process.  Took a week to get the coffin.  A week for the box to make it to Texas.  He said repairs take about 2 weeks.  I'd guess a week to send it back.

Make sure you ask about arcade games if you have any.  What they will do is make a silver account with the points needed to repurchase the games on your new system.

Arcade games are stored on your HD, which you keep while you send your unit to TX.

But if they send you a new 360 they will only work when signed in to Live with the account they were purchased from.

Alan, they often just replace the box you send them with a refurb, so with [a lot of] luck you could end up with HDMI.  Don't count on it.

[HaRuMaN]

But if they send you a new 360 they will only work when signed in to Live with the account they were purchased from.

Yeah I know... pisses me off since I don't have my Xbox online at all times; I use a laptop to connect the 360 to the internet, and I don't turn the laptop on unless I want some multiplayer gaming or downlaods.

[AlanS17]

Alan, they often just replace the box you send them with a refurb, so with [a lot of] luck you could end up with HDMI.  Don't count on it.

Oh, I'm certainly not counting on it, but a guy can always dream. 

[tommy]

That's what you get for buying a crap-box 360. What a horrible mess they created.

[AlanS17]

That's what you get for buying a crap-box 360. What a horrible mess they created.

At the expense of actually entertaining your comment... I didn't pay for it. I got it as a trade. It fired up just fine for me when we performed the trade, but crashed a few days later. It cost me an incomplete MAME project cabinet. I think it was a fine trade. Without straying too far from the topic at hand, what would you recommend I get instead?

[tommy]

Something that actually works might be a good idea. Something that is not prone to blowing up on you at any time.

I'd go with a Wii if you don't have one already or even a PS3, they will have good games for it sooner or later.

I've said it many times on this board and i sound like a broken record already but, these Xbox's are just not reliable and i don't see why people spend good money on them.

My original comment was not really towards you guys here but more at the company, but at some point it is the customers fault for putting up with it and continually buying them.

[AlanS17]

Well let's put it this way... I already have BOTH a Wii and a PS3 and this XBox 360 didn't cost me a single cent. Neither will fixing it. A 1-month wait for a free HD console game system seems like a pretty good deal to me - especially one with such a good game lineup. I'm confident that the new ones are more reliable, and I knew what I was getting into by getting an older one.

Ok I feel better now...

[SirPoonga]

People spend money on crap cars too.  It depends on your priorities.
Right now there is no comparison between the 360 and ps3.  I'd like a ps3 but I like having a bunch of games to play.  I know over the next year this looks to change but I am talking about now.  The social networking is awesome, the media capabilities are awesome, the games are awesome.  There's just a couple of annoying proprietary things.

If it wasn't for the social networking and gaming I'd think about selling the 360 and getting a ps3.  That's the difference between the 360 and the ps3.  The 360 is about giving you a great multiplayer experience while the ps3 is about giving you a high tech gaming machine.  It depends on your priorities.  If you don't do multiplayer then the 360 isn't as attractive.  this is one thing I notice.  Most of the people saying get the ps3 over the 360 don't play much multiplayer (or are sony fanboys).

I just wish more games would be like halo, crackdown, and gears of war in terms of networking.  I loved in gears how a friend could just join my single player game.  Crackdown you had to restart from the last checkpoint.  Halo's extras, like showing you party info, is something every game should have.  It's nice to view a friend and see who he is playing with and the game stats.

The 360 has gotten better.  It is mainly the first two iterations that fail.  PS2 went through something similar with it's launch dvd drive.  But that could be fixed by a firmware update so it doesn't seem like as big of a problem.  It's usually not till I mention it that people say "Oh yeah, I remember taking my ps2 in to get the dvd drive fixed."

[SirPoonga]

Alan, since you are new to the 360 I'd rent a couple of games first.  There's many good games, even from early on.  GRAW1 and 2 and Rainbow 6 if you like tactical shooters - those are on ps3 though, right?  Gears of War.  Burnout Revenge.  Dead Rising.  Saint's Row is pretty good, it's like a polished GTA 3.  I liked Battlestations Midway.

Most of these games you can play through the single player pretty quick.

I spend quite a bit of time in some of the arcade games.  Worms, Texas Holdem, Aegis Wing, Mutant Storm, Assault Heros, I need to buy the new pacman as it rocks.

[AlanS17]

Well I've picked up a few games here and there. I've got: Oblivion, Battlefield 2, Perfect Dark Zero, Battle for Middle Earth 2, and one more I forget. Right now Toys R Us has a buy 2 get 1 free sale that I may take advantage of. Blue Dragon has my attention, but as far as FPS I can't decide between Gears of War, Bioshock, or Halo 3. And then i'd still need to pick a 3rd game (but I don't want more than 1 FPS).

Back on topic, I'll keep this thread updated as my repair progresses.

[AcidArmitage]

wtf is wrong with you!? halo 3!

[AlanS17]

Haha! I just don't necesarily buy into the hype. All three games look good - particularly Halo 3 and Bioshock. If Halo 3 has any leg up, it's the online multiplayer, but I tend not to play FPS online cuz I suck and always lose.

[SirPoonga]

alan, you just need to get in with the right crowd.  All three of those are different FPS.  Halo is run and gun.  Gears is run and gun but has a cover system.  Bioshock is story drive like haf life.
Rent bioshock, you can probably finish it in a retal period.

If you want some cool people to play with check out 2old2play.com

[AcidArmitage]

yea rent bioshock. its cool but youll beat it fast

[AlanS17]

I think I may prefer story-driven anyways. When I played through COD2, I never actually played online. I just played the story mode.

UPDATE: Still no box or even a confirmation email. to return my 360 

[SirPoonga]

I think I may prefer story-driven anyways.

Then also look at getting the orange box if you haven't played any half life 2 before.

[ChadTower]

Are there good multiplayer 360 games that aren't war/violent games?  I'm always tempted by Xbox Live but I don't like games like Gears of War.

[SirPoonga]

skate, sports games, forza, arcade games

[ChadTower]

Assuming Forza is racing... other than the arcade games, which I guess aren't going to be worth the cost of the console alone, nothing for me as far as online play goes.  Oh well.  I'll probably wait on Mario Kart for the Wii.

[SithMaster]

I think fusion frenzy 2 has an online multiplayer (think mario party but just the mini games).

[Samstag]

I think fusion frenzy 2 has an online multiplayer (think mario party but just the mini games).

Fusion Frenzy 2 is really awful.  I wouldn't recommend it at all.  I highly recommend it to Chad, though.

The original was a lot of fun.

[AlanS17]

NO FREAKING WAY!!! You gotta check this out...

So the "coffin" showed up today and I went about packing up the XBox 360 for shipment. While applying the return sticker, I noticed the city - McAllen, TX. Now I'd expect none of you are familiar with McAllen, TX. It's the sleepy Mexican border town I grew up in!

Then I checked the address... It's in the warehouses where I used to work! I can identify the building that my XBox is being shipped to! How freaking coincidental is that!! 

[AcidArmitage]

call some people you know and tell em to hurry it up!

[ChadTower]

Fusion Frenzy 2 is really awful.  I wouldn't recommend it at all.  I highly recommend it to Chad, though.

 

[Warborg]

Something that actually works might be a good idea. Something that is not prone to blowing up on you at any time.

I'd go with a Wii if you don't have one already or even a PS3, they will have good games for it sooner or later.

I've said it many times on this board and i sound like a broken record already but, these Xbox's are just not reliable and i don't see why people spend good money on them.

My original comment was not really towards you guys here but more at the company, but at some point it is the customers fault for putting up with it and continually buying them.

So is this a Sony Fanboy-ism or just MS bashing?  I'm sorry, but the 360 isn't the first console to have problems with the early revisions...  As SirPoonga pointed out, the PS2 was notorious for DVD drive failures on their early models.  Both me and my GF had early PS2s that the drive failed in, but now the later revisions are pretty solid and is still a popular console. 

I've had a 360 for about a year, it gets heavy use by myself, my 2 daughters, and their friends (especially after I got Halo 3), and has held up just fine.  Additionally, the 360 has some pretty damn good games frankly.  I'm not an XBox fanboy, I like whatever system provides a good gaming experience (which is why I don't have a PS3 as of yet, nothing on there that really has got me fired up as of this moment that I can't already play on my 360).  In the house right now, we have a 360, a Wii, 3 Modded XBoxes, 3 PS2s, 4 Dreamcasts, a gamecube, an N64, and an SNES...  The X360 gets the heaviest use, followed by the PS2s right now...  (unless you could media playback, then the modded XBoxes are probably used the most, that's why I modded them after all...)

[shardian]

In the house right now, we have a 360, a Wii, 3 Modded XBoxes, 3 PS2s, 4 Dreamcasts, a gamecube, an N64, and an SNES...  The X360 gets the heaviest use, followed by the PS2s right now...  (unless you could media playback, then the modded XBoxes are probably used the most, that's why I modded them after all...)

Sounds like your kids need to go outside a bit more...

[Warborg]

In the house right now, we have a 360, a Wii, 3 Modded XBoxes, 3 PS2s, 4 Dreamcasts, a gamecube, an N64, and an SNES...  The X360 gets the heaviest use, followed by the PS2s right now...  (unless you could media playback, then the modded XBoxes are probably used the most, that's why I modded them after all...)

Sounds like your kids need to go outside a bit more...

While you might think so (they are teenagers, so at this point there are days I don't even see them    ), it's actually their dad that needs to get out more...   

[ChadTower]

Why would you need 3 PS2s and 4 Dreamcasts set up? 

[Warborg]

Why would you need 3 PS2s and 4 Dreamcasts set up? 

Actually at this point we have 3 Dreamcasts set up along with the 3 PS2s, one in the living room, and one in each bedroom.

[AlanS17]

Well I'm taking the Xbox 360 to the UPS store today. We'll see how long the turn-around is. I recorded my serial number to see whether or not I get the same unit back. Apparently I've got a grandpa Xbox. It was built in 2005.

[ChadTower]

Actually at this point we have 3 Dreamcasts set up along with the 3 PS2s, one in the living room, and one in each bedroom.

Why?

[Warborg]

Actually at this point we have 3 Dreamcasts set up along with the 3 PS2s, one in the living room, and one in each bedroom.

Why?

Well, I would normally say because they are played by various people in their rooms at times, but considering that's appearantly not an obvious answer, I'll just say that it's to keep dust from settling on parts of our entertainment racks.

[ChadTower]

EDIT:  n/m... not wanting to respond to that.  I was asking that way to be polite because there are good reasons to not set things up that way.

[HaRuMaN]

Well I'm taking the Xbox 360 to the UPS store today. We'll see how long the turn-around is. I recorded my serial number to see whether or not I get the same unit back. Apparently I've got a grandpa Xbox. It was built in 2005.

I got a different one back, newer, but no HDMI.

[Warborg]

EDIT:  n/m... not wanting to respond to that.  I was asking that way to be polite because there are good reasons to not set things up that way.

That may be, but then it all boils down to personal preferences as to the way each of us does things they way they do.  There are reasons why I ended up with so many consoles, I didn't just go and buy one for each room.  But because I do have so many of them now, I figure I might as well utilize them as opposed to putting them in the closet.  We're a family of gamers, but manage to balance it out with other stuff as well, so it's all good in the end...