Last night I responded to the email Scott sent me (asking for my control templates) and I let him know about the two previous emails I had sent. He had this to say:
"First, please allow me to apologize for the apparent lack of communication on our part. I went back through our e-mail records (we don’t delete any e-mails for several years) and was unable to find any previous e-mail from you, only two orders for buttons and joysticks. I checked our junk e-mail folder as well, but was unable to find any correspondence at all. I have no idea what may have happened. We work really hard to maintain excellent communication with our customers… so again, I apologize for whatever may have happened in your specific instance."
So, all appears to be well.
Perhaps the internet ate my emails.
-captbaritone