Working for the state of Utah pretty much makes you a Novell man (Utah company . . . thousands of jobs). So I use GroupWise Messenger for IM. But the community health center that has been part of one of my offices for the last five years or so is breaking off and going completely autonomous and will no longer have access to our servers. I recommended ICQ, but the outside firm they have contracted with to do all their IT stuff told them that ICQ is unstable and recommended another product, made by the phone company of which they are a vendor (Mitel), which costs $30 per machine it is installed on. My guess is that they are recommending this for one reason and one reason only - they are not in-house IT, and they will make a nice little profit by selling them a product rather than using the free (and probably superior) ICQ.
Thoughts? Alternatives to ICQ? I've never actually used it. I'm just under the impression that it's a great application. BTW, they want it for internal use only. They don't even want users to have the option of IMing over the internet.