It must be becouse her lap top is a store brand with restore disks
mine are home built. and I have a box of modems from my work.
all new, but my work bought a crap load of new PC's
1st thing thay did was yank the sound cards, and modems.
a few months later Thay gave me the box of parts.
I am wandering if there is some program I can download to do the same thing.
off to google
